酒店回复: Thank you Katherine for your kind words! We’re delighted you had a great stay and appreciate your support. Hope to welcome you back soon!
3.0分
其他
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Place was overall clean, desk clerk was very nice. They do have hard water, and the toilets could have been cleaner. There were many bugs in our room (9 ladybugs, 1 stink bug, & 1 centipede). Understanding the hotel was on the outskorts of a very small town in the farm fields, we tried to be understanding. The hallway smelled a bit dirty, as if the carpets were cleaned with already dirty water.
The breakfast was good, decent choices and plenty of room to sit. The pool area and hotel was clean, but did run out of towels two days in a row. When we asked for more, the worker jumped on ot immediately.
The morning we left, there were 3 VERY obnoxious kids not being watched by their parents. They were old enpugh to know to be quiet & respectful, but chose not to (Maybe 9-12). They were throwing food in the breakfast area, screaming, jumping & splashing in the pool, throwing ice at each other in the main hallway, and running up and down the halls racing each other at 8am. Multiple people told the worker at the desk & maintaining the breakfast, but no one did anything.
I want to say you get what you paid for. Room was clean, easy check in & out, and amenities they listed were available. Just not the best stay at an Americinn before.
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酒店回复: Sorry to hear that your stay didn't meet your expectations. We apologize for the issues with cleanliness, particularly in the rooms and hallways, and the presence of Ladybugs in your room. We'll make sure to address these concerns with our housekeeping and maintenance teams. We also regret the inconvenience with the towels and the disturbance caused by the children in the morning. We'll speak with our staff about responding more effectively to noise complaints. Thank you for taking the time to provide feedback. We'll strive to improve our services and provide a better experience for our guests in the future. General manager- DP
4.0分
家庭亲子
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I stayed here many years ago and it has actually improved since then. The facility was clean and the young fella at the front desk was very friendly. My little one enjoyed time at the pool and I liked the hot tub. There were a variety of items at breakfast. Nothing fancy, but very convenient.
I will definitely stay here again.
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酒店回复: Glad to hear that you've noticed the improvements! We're thrilled that you enjoyed your stay, especially the pool and hot tub with your little one. We appreciate your feedback and can't wait to welcome you back again soon! Thank you, General Manager -DP
4.0分
家庭亲子
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Place was clean, bed was comfy, breakfast options good, close to downtown area and close to House on the rock. Staff friendly and helpful. Only things was the hallway and rooms where sort of musty/muggy. But clean and well maintained.
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酒店回复: Hello Marisa,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the cleanliness of our property, the comfort of your bed, and the variety of breakfast options. It’s also wonderful to know our location near downtown and the House on the Rock added convenience to your stay, and that our team made a positive impression with their friendliness and helpfulness.We truly appreciate your feedback regarding the musty or muggy feel in the hallway and rooms. While we’re glad you found everything clean and well maintained, we understand how important a fresh and comfortable environment is. Please know that we’re actively reviewing our ventilation and climate control systems to ensure a more pleasant atmosphere for all our guests.Your comments help us improve, and we’re grateful for your thoughtful insights. We hope to welcome you back again soon for an even better stay.Thank you, General Manager - DP
5.0分
情侣出游
The property was very clean, and well maintained .Kim that works the first desk was extremely helpful and very nice. She is definitely an asset to the hotel!
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酒店回复: Thank you so much for taking the time to share your experience and for giving us a perfect 10/10 rating!We are thrilled to hear that you found the property to be “very clean, and well maintained.” Cleanliness and upkeep are among our top priorities, so your comment means a lot to us.I’m especially pleased that Kim at the front desk stood out to you. She truly is a gem and an invaluable member of our team. I will be sure to pass along your kind words to her—and our entire staff—so they know how much their efforts are appreciated.Thank you again for choosing to stay with us, and for your wonderful feedback. We look forward to welcoming you back on your next visit—where we hope to provide another flawless stay.Thank you, General Manager - DP
4.0分
家庭亲子
The staff was extremely helpful. The person stocking the breakfast area asked if I needed any help finding a food item. Very friendly.
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酒店回复: Thank you very much for sharing your feedback. We are thrilled to hear that our team made a positive impression on your stay — especially the staff member in the breakfast area who offered assistance finding items.Your kind words affirm our commitment to friendly, attentive service. We will be sure to pass your praise along to our breakfast team (and the stock staff), as they’ll be delighted to know they helped make your day better.We hope to have the pleasure of welcoming you back on your next visit.Thank you, General Manager - DP
4.0分
其他
Overall, a nice property and a nice stay. Only complaint was very low water pressure when showering.
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酒店回复: Thank you for taking the time to share your feedback and for choosing to stay with us. I’m pleased to hear that, on the whole, you found our property nice and enjoyed your visit.However, I’m sorry to learn about the low water pressure you experienced while showering. That is certainly not the standard we aim to offer, and I apologize for any inconvenience it caused. I’ve shared your comment with our engineering and maintenance teams so we can investigate and resolve this issue promptly.Thank you again for your valuable feedback. We hope to have another opportunity to welcome you back and provide you with an even better experience.Sincerely,General Manager – DPAmericinn By Wyndham, Dodgeville
2.0分
情侣出游
Room smelled like mildew that they tried to cover with perfume, thankfully the windows opened so we cold air the room out, and the hot tub was cold
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, particularly regarding the room's condition and the temperature of the hot tub.We understand how unpleasant it must have been to encounter a mildew odor, and we appreciate you letting us know. Our housekeeping and maintenance teams have been alerted to investigate and resolve the issue to ensure future guests enjoy a fresh and comfortable environment. We're also looking into the hot tub temperature to ensure it's consistently maintained at the proper level.Your comments help us improve, and we’re grateful for your honesty. We hope you'll consider giving us another opportunity to provide you with the relaxing and enjoyable stay you deserve.Thank you, General manager - DP
5.0分
家庭亲子
Easy and convenient to get to area attractions. Nice selections for breakfast items. Rooms were clean and beds were comfortable.
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酒店回复: Dear Mikki,Thank you for the wonderful 10/10 rating and the fantastic comments! We're so glad to hear you enjoyed your stay with us.It's great to know that you found our location convenient for area attractions and that you appreciated the breakfast selection. We're also happy that you found your room clean and the beds comfortable.We hope to see you again the next time you're in the area!Thanks, General Manager - DP
工作人员非常友善和乐于助人,早餐和其他酒店没什么区别,卫生间小得可怜,但酒店非常干净。
好的
Place was overall clean, desk clerk was very nice. They do have hard water, and the toilets could have been cleaner. There were many bugs in our room (9 ladybugs, 1 stink bug, & 1 centipede). Understanding the hotel was on the outskorts of a very small town in the farm fields, we tried to be understanding. The hallway smelled a bit dirty, as if the carpets were cleaned with already dirty water.
The breakfast was good, decent choices and plenty of room to sit. The pool area and hotel was clean, but did run out of towels two days in a row. When we asked for more, the worker jumped on ot immediately.
The morning we left, there were 3 VERY obnoxious kids not being watched by their parents. They were old enpugh to know to be quiet & respectful, but chose not to (Maybe 9-12). They were throwing food in the breakfast area, screaming, jumping & splashing in the pool, throwing ice at each other in the main hallway, and running up and down the halls racing each other at 8am. Multiple people told the worker at the desk & maintaining the breakfast, but no one did anything.
I want to say you get what you paid for. Room was clean, easy check in & out, and amenities they listed were available. Just not the best stay at an Americinn before.
I stayed here many years ago and it has actually improved since then. The facility was clean and the young fella at the front desk was very friendly. My little one enjoyed time at the pool and I liked the hot tub. There were a variety of items at breakfast. Nothing fancy, but very convenient.
I will definitely stay here again.
Place was clean, bed was comfy, breakfast options good, close to downtown area and close to House on the rock. Staff friendly and helpful. Only things was the hallway and rooms where sort of musty/muggy. But clean and well maintained.
The property was very clean, and well maintained .Kim that works the first desk was extremely helpful and very nice. She is definitely an asset to the hotel!
The staff was extremely helpful. The person stocking the breakfast area asked if I needed any help finding a food item. Very friendly.
Overall, a nice property and a nice stay. Only complaint was very low water pressure when showering.
Room smelled like mildew that they tried to cover with perfume, thankfully the windows opened so we cold air the room out, and the hot tub was cold
Easy and convenient to get to area attractions. Nice selections for breakfast items. Rooms were clean and beds were comfortable.