Room could have been a little cleaner, coffee pot had pod still in it and floor needed mopped.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ashtabula - Austinburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the state of the coffee maker and the floor you mentioned.Your feedback is valuable to Red Roof and we will use it to identify areas for improvement and ensure a better experience for future guests. We hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Friendly, helpful staff. Bathtub was not completely clean (tin bit of hair, tiny bit of lotion on the tub), and behind the bedside furniture was slightly dusty. Overall, though, and for the very low price, I found the room completely adequate for my needs. The Denny's across the street was an okay place for supper--pleasant and quiet on a rainy night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ashtabula - Austinburg. We are glad to read that our staff made a good impression and were helpful during your stay. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations. We are happy to hear you found our rates acceptable and that you enjoyed dining at the nearby Denny's.We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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Checking in and did not receive key cards. Front desk host had to walk us to the room to let us in. Room was very sub par for a Jacuzzi room. Definitely not worth the price. Probably wouldn't stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ashtabula - Austinburg. Please accept our sincerest apologies for the possible issues you experienced with your room and the check-in process. It is disheartening to learn that the jacuzzi room did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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The room I stayed in smelled like vomit. There was other people’s food and drinks left in the refrigerator. The toilet was never cleaned. I had to clean off the toilet seat myself before I could use it. There were not many choices for breakfast, but it was a very good price and the bed was comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ashtabula - Austinburg. We appreciate your positive comments about the price and bed comfort. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of your room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Room was excellent & clean and confy . Only bad is breakfast was to simple
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Ashtabula - Austinburg. It's wonderful to hear you found your room excellent, clean, and comfortable. We regret that our breakfast didn't meet your expectations in terms of variety. Your insights are valuable as we continue to improve our breakfast offerings. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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The room was clean and smelled like it was thoroughly cleaned! One thing that is terrible is the shower gel/shampoo dispenser. It barely provided soap/shampoo. It took more time to get a quarter size of those products than it should.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ashtabula - Austinburg. We are delighted to hear that you found your room clean and appreciated the thoroughness of our cleaning efforts. We regret to learn about the inconvenience you experienced with the shower gel/shampoo dispenser.We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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Geneva
Mirrors in room smeared. Floors unswept. Floors not mopped. Bathroom gross looked like poop on door Toilet ran. Toilet so small like kiddie toilet. Almost slipped in tub & cracked my head. Tub faucet was cold or scalding. Bed broke down in middle, rolled to middle. Sheets had stains. Freaking gross. A/C was loud & barely cooled room with outside temp of 63. No vending machines to get drink or snacks. Breakfast was ok, coffee see through weak.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ashtabula - Austinburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I'm disappointed to hear about the cleanliness of the room and the functionality of the amenities. In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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It was safe.
With the front door locked and had to have a key to get in and in your room.🙂 They could do better with cleaning. The bathtub and the floor had hair on it.The hair dryer was caked with makeup on handle.and You could tell The plate on the lights had not been dusted.and Neither was the furniture. It appeared the floors had not been mopped either.
In the toilets needed a real good scrubbing and around the sink And behind the faucet was like shaving clippings from hair. And the coffee pot had not been cleanedoubt.Still had the grounds in it from previous use
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Toledo - University. We are glad you felt safe with our security. I am very sorry to learn about the concerns you have mentioned. The state of the bathroom, dust, and poor condition of the appliances are unacceptable, and I sincerely apologize that we did not meet your expectations. Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
商务出差
Clean rooms. Great staff. Very polite staff at the front desk. Awesome stay!
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Ashtabula - Austinburg. It's wonderful to hear that you experienced an awesome stay with us and found our rooms clean and our staff great. We especially appreciate your kind words about the politeness of our front desk team. We strive to create a welcoming and comfortable environment for all our guests, and your feedback confirms we are on the right track.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
店员很酷，员工也很友善。
Room could have been a little cleaner, coffee pot had pod still in it and floor needed mopped.
Friendly, helpful staff. Bathtub was not completely clean (tin bit of hair, tiny bit of lotion on the tub), and behind the bedside furniture was slightly dusty. Overall, though, and for the very low price, I found the room completely adequate for my needs. The Denny's across the street was an okay place for supper--pleasant and quiet on a rainy night.
Checking in and did not receive key cards. Front desk host had to walk us to the room to let us in. Room was very sub par for a Jacuzzi room. Definitely not worth the price. Probably wouldn't stay here again.
The room I stayed in smelled like vomit. There was other people’s food and drinks left in the refrigerator. The toilet was never cleaned. I had to clean off the toilet seat myself before I could use it. There were not many choices for breakfast, but it was a very good price and the bed was comfortable.
Room was excellent & clean and confy . Only bad is breakfast was to simple
The room was clean and smelled like it was thoroughly cleaned! One thing that is terrible is the shower gel/shampoo dispenser. It barely provided soap/shampoo. It took more time to get a quarter size of those products than it should.
Geneva
Mirrors in room smeared. Floors unswept. Floors not mopped. Bathroom gross looked like poop on door Toilet ran. Toilet so small like kiddie toilet. Almost slipped in tub & cracked my head. Tub faucet was cold or scalding. Bed broke down in middle, rolled to middle. Sheets had stains. Freaking gross. A/C was loud & barely cooled room with outside temp of 63. No vending machines to get drink or snacks. Breakfast was ok, coffee see through weak.
It was safe.
With the front door locked and had to have a key to get in and in your room.🙂 They could do better with cleaning. The bathtub and the floor had hair on it.The hair dryer was caked with makeup on handle.and You could tell The plate on the lights had not been dusted.and Neither was the furniture. It appeared the floors had not been mopped either.
In the toilets needed a real good scrubbing and around the sink And behind the faucet was like shaving clippings from hair. And the coffee pot had not been cleanedoubt.Still had the grounds in it from previous use
Clean rooms. Great staff. Very polite staff at the front desk. Awesome stay!