Checking in and did not receive key cards. Front desk host had to walk us to the room to let us in. Room was very sub par for a Jacuzzi room. Definitely not worth the price. Probably wouldn't stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ashtabula - Austinburg. Please accept our sincerest apologies for the possible issues you experienced with your room and the check-in process. It is disheartening to learn that the jacuzzi room did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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The room was clean and smelled like it was thoroughly cleaned! One thing that is terrible is the shower gel/shampoo dispenser. It barely provided soap/shampoo. It took more time to get a quarter size of those products than it should.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ashtabula - Austinburg. We are delighted to hear that you found your room clean and appreciated the thoroughness of our cleaning efforts. We regret to learn about the inconvenience you experienced with the shower gel/shampoo dispenser.We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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Geneva
Mirrors in room smeared. Floors unswept. Floors not mopped. Bathroom gross looked like poop on door Toilet ran. Toilet so small like kiddie toilet. Almost slipped in tub & cracked my head. Tub faucet was cold or scalding. Bed broke down in middle, rolled to middle. Sheets had stains. Freaking gross. A/C was loud & barely cooled room with outside temp of 63. No vending machines to get drink or snacks. Breakfast was ok, coffee see through weak.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ashtabula - Austinburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I'm disappointed to hear about the cleanliness of the room and the functionality of the amenities. In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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It was safe.
With the front door locked and had to have a key to get in and in your room.🙂 They could do better with cleaning. The bathtub and the floor had hair on it.The hair dryer was caked with makeup on handle.and You could tell The plate on the lights had not been dusted.and Neither was the furniture. It appeared the floors had not been mopped either.
In the toilets needed a real good scrubbing and around the sink And behind the faucet was like shaving clippings from hair. And the coffee pot had not been cleanedoubt.Still had the grounds in it from previous use
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Toledo - University. We are glad you felt safe with our security. I am very sorry to learn about the concerns you have mentioned. The state of the bathroom, dust, and poor condition of the appliances are unacceptable, and I sincerely apologize that we did not meet your expectations. Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
Place was awful. I’m not one to complain but yuck. There was hair stuck to the shower and dental floss on the floor. I had to find another hotel to stay. Gross
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ashtabula - Austinburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean shower and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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Front desk staff accommodating. Close to hi way. Odd exit onto property from main road (need better signage?). Breakfast a little disappointing (need some sort of microwave breakfast sandwich or heat and serve scrambled eggs with meat) , a tv in the breakfast area would help with ambience
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Ashtabula - Austinburg. We're glad you found our front desk staff accommodating and appreciated the proximity to the highway. We regret that breakfast didn't meet your expectations. We value your comments and will take it into consideration.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. We hope to continue to provide great experiences for you. Thank you for sharing your concerns and we look forward to seeing you on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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Needs maintenance
The beds and rooms were pretty clean overall. Staff is accommodating and attentive. I would stay again but that doesn't mean there weren't issues.
The handle on the door to the room I was staying was extremely sticky and you would need 5+ attempts to open it. The toilet was no longer properly affixed to the floor and wobbled, thankfully it didn't leak or cause issues. The hot and cold valves on the shower were a guessing game at best. Once you finally had the water temp to a good comfy spot it would get extremely hot or extremely cold and you would need to maintain it the whole time you were bathing.
The stopper in the sink was also broken.
So while very clean... It lacked maintenance.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn Ashtabula - Austinburg. We are pleased to hear you found the rooms clean and the staff accommodating.We sincerely apologize for the maintenance issues you encountered with the sticky door handle, unstable toilet, shower temperature fluctuations, and broken sink stopper. We understand these issues detracted from your stay and we will address them immediately to ensure they are resolved promptly. Your feedback is invaluable to us at Red Roof and to the improvement of our customer experience.We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
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Disappointed
We were not impressed with our stay. The room smelled musty and the AC was off when we arrived which didn’t help. There was hair and other dirt on the floor in many spots and the bathroom smelled of urine. We had never stayed at a Red Roof Inn before but needed a place to sleep on a road trip. We didn’t expect top notch quality but we’re hoping for a better baseline standard of cleanliness and were disappointed. It was late and we were leaving first thing in the morning so didn’t feel the need to complain or try to switch rooms, but will say that staff was friendly and professional upon check in and check out.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Ashtabula - Austinburg. I regret to hear that the cleanliness of your room did not meet your expectations during your recent stay. This is not reflective of the standards we strive to uphold. However, we are glad to know that you found our staff friendly and professional. Your feedback is crucial, and we will address these issues with our staff immediately to ensure improvements are made. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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Broken 1st floor window, dirty/stained comforters, clumps of hair and dust all's all over floor covering socks completely, urine covered bathroom I had to hand scrub to get stink out of room, cable TV freezes and so on. Worst stay anywhere I've been cleanliness wise. Unacceptable anywhere regardless of price. This was $355 for 3 nights and myself and my mother are highly disappointed and upset we spent money to experience a trip and this was part of it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Ashtabula - Austinburg. We are sorry you had a less than satisfactory experience due to the condition and cleanliness of your room as well as the issues you had with the television which detracted from your experience. We are addressing this issue with our staff to reinforce our standards. Thank you for choosing Red Roof. We value your patronage and would love to provide you with a better experience back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
店员很酷，员工也很友善。
Checking in and did not receive key cards. Front desk host had to walk us to the room to let us in. Room was very sub par for a Jacuzzi room. Definitely not worth the price. Probably wouldn't stay here again.
The room was clean and smelled like it was thoroughly cleaned! One thing that is terrible is the shower gel/shampoo dispenser. It barely provided soap/shampoo. It took more time to get a quarter size of those products than it should.
Geneva
Mirrors in room smeared. Floors unswept. Floors not mopped. Bathroom gross looked like poop on door Toilet ran. Toilet so small like kiddie toilet. Almost slipped in tub & cracked my head. Tub faucet was cold or scalding. Bed broke down in middle, rolled to middle. Sheets had stains. Freaking gross. A/C was loud & barely cooled room with outside temp of 63. No vending machines to get drink or snacks. Breakfast was ok, coffee see through weak.
It was safe.
With the front door locked and had to have a key to get in and in your room.🙂 They could do better with cleaning. The bathtub and the floor had hair on it.The hair dryer was caked with makeup on handle.and You could tell The plate on the lights had not been dusted.and Neither was the furniture. It appeared the floors had not been mopped either.
In the toilets needed a real good scrubbing and around the sink And behind the faucet was like shaving clippings from hair. And the coffee pot had not been cleanedoubt.Still had the grounds in it from previous use
Place was awful. I’m not one to complain but yuck. There was hair stuck to the shower and dental floss on the floor. I had to find another hotel to stay. Gross
Front desk staff accommodating. Close to hi way. Odd exit onto property from main road (need better signage?). Breakfast a little disappointing (need some sort of microwave breakfast sandwich or heat and serve scrambled eggs with meat) , a tv in the breakfast area would help with ambience
Needs maintenance
The beds and rooms were pretty clean overall. Staff is accommodating and attentive. I would stay again but that doesn't mean there weren't issues.
The handle on the door to the room I was staying was extremely sticky and you would need 5+ attempts to open it. The toilet was no longer properly affixed to the floor and wobbled, thankfully it didn't leak or cause issues. The hot and cold valves on the shower were a guessing game at best. Once you finally had the water temp to a good comfy spot it would get extremely hot or extremely cold and you would need to maintain it the whole time you were bathing.
The stopper in the sink was also broken.
So while very clean... It lacked maintenance.
Disappointed
We were not impressed with our stay. The room smelled musty and the AC was off when we arrived which didn’t help. There was hair and other dirt on the floor in many spots and the bathroom smelled of urine. We had never stayed at a Red Roof Inn before but needed a place to sleep on a road trip. We didn’t expect top notch quality but we’re hoping for a better baseline standard of cleanliness and were disappointed. It was late and we were leaving first thing in the morning so didn’t feel the need to complain or try to switch rooms, but will say that staff was friendly and professional upon check in and check out.
Broken 1st floor window, dirty/stained comforters, clumps of hair and dust all's all over floor covering socks completely, urine covered bathroom I had to hand scrub to get stink out of room, cable TV freezes and so on. Worst stay anywhere I've been cleanliness wise. Unacceptable anywhere regardless of price. This was $355 for 3 nights and myself and my mother are highly disappointed and upset we spent money to experience a trip and this was part of it.