酒店回复: Thank you so much for your kind words! We’re thrilled to hear you had such a wonderful stay with us. It’s always great to know our guests had a memorable experience. We look forward to welcoming you back soon!
3.0分
其他
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Did not eat breakfast. Counter help seemed confused about my ******* booking. Appeared to take picture of my credit card. I immediately asked for it back. Put fraud alert on my credit card.
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酒店回复: Thank you for your business. FYI, We are not asking for anybody's CC info nor taking picture at all.
4.0分
商务出差
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The breakfast options were OK but not stocked. ONE piece of wheat bread, 6 napkins, maybe a cup of milk in a jugs for cereal, table not wiped off and tables wobbley. This was at 7am!
3.0分
其他
heat/air conditioning. Initial setting on air way to low. bathroom has faucet and tub parts that are rusty.
breakfast options slim.
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酒店回复: Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments are important to us, and we are addressing the concerns you raised to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with a much improved stay.
2.0分
其他
Staff speaks or tries to speak English but not very well. Horrible try at a breakfast. Will not be back to it
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酒店回复: Hello Russ, We’re sorry to hear your stay didn’t meet expectations. Your feedback is important to us, and we’re addressing the issues you mentioned. We hope to have another opportunity to serve you better in the future.
3.0分
其他
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The overall condition of this hotel was good considering it is a very old building. The room was clean. The staff was very helpful in answering questions regarding the area. My only complaint would be that I booked a two night stay and when I left for my dad's funeral and came back my key card didn't work even though I left.A do not disturb sign on the doorknob.They still went in and cleaned the room. The gentleman at the counter when I got back was very nice about getting me.A new key card that worked. So obviously the words "Do Not Disturb", do not mean the same in another language.
I would definitely recommend this hotel if you want to stay away from Sioux Falls, it's only a half hour drive. And the price was affordable.
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酒店回复: Hello Tina, Thank you so much for your kind words! We’re thrilled to hear you had such a wonderful stay with us. It’s always great to know our guests had a memorable experience. We look forward to welcoming you back soon!
3.0分
商务出差
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Ok, hotel that does the trick for a night or two.
Not the cleanest of hotels. Room was fine. Stairways had pile of dirt on it for two days. Staff poke in at 8 am without knocking on door.
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酒店回复: We’re sorry to hear your stay didn’t meet expectations. Your feedback is important to us, and we’re addressing the issues you mentioned. We hope to have another opportunity to serve you better in the future.
1.0分
其他
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NEVER AGAIN
To begin, there was no one at the desk. I had to call a number, per the sign by the phone, and it rang in the back office. The office door was open, and it was totally dark. No one was back there working. Sleeping, I'm sure. Taking an afternoon nap, I'm sure, but definitely not working. That attendant was also very unfriendly. Now, I acknowledge early check-in is not an entitlement. It is not a right. However, I travel a lot, and I have never been denied early check-in. I especially have never been told there was a $30 charge for early check-in. Unbelievable! Further, I had requested a king. I have no problem with two queens, and I have accepted that many times elsewhere. I just thought I would free up that double queen room for others. So, after getting a late lunch while I waited until the official check-in time, I go to check in and I'm told my room with a king is not ready yet. So, I was denied early check-in and come back only to be denied the room I requested. I was given the excuse of someone showing up late for work, but that's no excuse to a paying customer. I was also very disappointed there are no in-room coffee makers. It is annoying to me I have to go out the lobby and MAYBE be able to get some coffee. I say maybe because, believe it or not, well into the posted breakfast hours, at 7am, the coffee bullet was empty and there was NO ONE attending to business there. Moving forward, I will sleep in a ditch before I stay at another Super 8.
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酒店回复: Hello, Thank you for your feedback. We’re truly sorry to hear about your experience and that we didn’t meet your expectations during your stay. Please accept our sincerest apologies for the issues you encountered. We are addressing the concerns you raised to ensure this doesn’t happen again.We value your input, as it helps us improve. If you would be willing to give us another chance, we would love the opportunity to provide you with a better experience. Please feel free to contact us directly via email or by phone to discuss your stay further.
1.0分
其他
I was charged for $9.99 weeks after I stayed at the Hotel. I am filing for Fraud charges with my credit card company
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酒店回复: Hello Henkel, We haven't found any extra transaction od $9.99 Please contact your credit company for that transaction. your charge of $113.48 is the only transaction we have found in our system. Please contact the bank or credit card company.
3.0分
其他
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Juice machine broken for whole week. Most days no oatmeal was available. Basically waffle or toast no sweet rolls or bagels. The same sorry looking apples and 2 cereals. Really dont understand why the same people have been allowed to run the motel for so long. Unfriendly and he likes to make out he dont know english to well but we know he does. Front desk very seldom staffed.
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酒店回复: We’re sorry to hear your stay didn’t meet expectations. Your feedback is important to us, and we’re addressing the issues you mentioned. We hope to have another opportunity to serve you better in the future.
超值
就价格而言，住宿条件真的很好。
Did not eat breakfast. Counter help seemed confused about my ******* booking. Appeared to take picture of my credit card. I immediately asked for it back. Put fraud alert on my credit card.
The breakfast options were OK but not stocked. ONE piece of wheat bread, 6 napkins, maybe a cup of milk in a jugs for cereal, table not wiped off and tables wobbley. This was at 7am!
heat/air conditioning. Initial setting on air way to low. bathroom has faucet and tub parts that are rusty.
breakfast options slim.
Staff speaks or tries to speak English but not very well. Horrible try at a breakfast. Will not be back to it
The overall condition of this hotel was good considering it is a very old building. The room was clean. The staff was very helpful in answering questions regarding the area. My only complaint would be that I booked a two night stay and when I left for my dad's funeral and came back my key card didn't work even though I left.A do not disturb sign on the doorknob.They still went in and cleaned the room. The gentleman at the counter when I got back was very nice about getting me.A new key card that worked. So obviously the words "Do Not Disturb", do not mean the same in another language.
I would definitely recommend this hotel if you want to stay away from Sioux Falls, it's only a half hour drive. And the price was affordable.
Ok, hotel that does the trick for a night or two.
Not the cleanest of hotels. Room was fine. Stairways had pile of dirt on it for two days. Staff poke in at 8 am without knocking on door.
NEVER AGAIN
To begin, there was no one at the desk. I had to call a number, per the sign by the phone, and it rang in the back office. The office door was open, and it was totally dark. No one was back there working. Sleeping, I'm sure. Taking an afternoon nap, I'm sure, but definitely not working. That attendant was also very unfriendly. Now, I acknowledge early check-in is not an entitlement. It is not a right. However, I travel a lot, and I have never been denied early check-in. I especially have never been told there was a $30 charge for early check-in. Unbelievable! Further, I had requested a king. I have no problem with two queens, and I have accepted that many times elsewhere. I just thought I would free up that double queen room for others. So, after getting a late lunch while I waited until the official check-in time, I go to check in and I'm told my room with a king is not ready yet. So, I was denied early check-in and come back only to be denied the room I requested. I was given the excuse of someone showing up late for work, but that's no excuse to a paying customer. I was also very disappointed there are no in-room coffee makers. It is annoying to me I have to go out the lobby and MAYBE be able to get some coffee. I say maybe because, believe it or not, well into the posted breakfast hours, at 7am, the coffee bullet was empty and there was NO ONE attending to business there. Moving forward, I will sleep in a ditch before I stay at another Super 8.
I was charged for $9.99 weeks after I stayed at the Hotel. I am filing for Fraud charges with my credit card company
Juice machine broken for whole week. Most days no oatmeal was available. Basically waffle or toast no sweet rolls or bagels. The same sorry looking apples and 2 cereals. Really dont understand why the same people have been allowed to run the motel for so long. Unfriendly and he likes to make out he dont know english to well but we know he does. Front desk very seldom staffed.