Very nice room, good pillows and mattress. Ratty exterior, pool was closed. Extra 3 bucks from ******* quote.
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酒店回复: Sarah,We appreciate your response. My apology for your experience. We're working hard to make it better. Thank you
5.0分
其他
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I return to this place; two to three times a year, as a former resident of Trumann. I still have family and friends, in Trumann, and in the surrounding cities. I usually stay in rooms above the front desk, with seldom any problems. When I encounter a problem, it has been resolved. I have never had their breakfast, so I can not speak to that, Positive, or Negative... During this trip, I needed two rooms, (Non-smoking) near the pool. Although not together, they were just 3 doors down, but next to the pool! We enjoyed our stay! We asked for extra bath towels, for the girls, and got them.
酒店回复: Stephen,Thank you for the 5 star ratings.
4.0分
其他
The property is very functional, although the rooms smell a bit musty. Breakfast is very minimal, waffles and some cold cereal.
5.0分
其他
Room was fine, but the breakfast was not great. Could use making breakfast better.
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酒店回复: Charles, we really love your appreciation and A big Thank you from our entire team members.
1.0分
家庭亲子
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We like having our vehicle outside our door. Stayed here 3 years ago but it has seriously declined. Won't be staying again. Hair on the bedding, all around sink area. Underwear left on the floor in the small bathroom. TV had no power cord.
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酒店回复: Dear Timothy,Thank you for sharing your feedback. We’re glad you appreciated the convenience of parking near your room. However, we’re truly sorry to hear that your recent stay did not meet expectations and that cleanliness was an issue.It’s disappointing to learn we fell short, especially after a positive experience in the past. Your comments have been shared with our team for immediate review and improvement.Sincerely,Hotel Manager
1.0分
商务出差
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Pool is not in operation, not many places to eat other than 20 min away, under construction of some sort there's things around the lobby the chairs in the room look to be 15yrs old absolutely gross wouldn't recommend to bring family here but it's a place to sleep! An cheap so you get what you pay for for sure
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酒店回复: Trevor, We apologize for the inconvenience. My team is working on them and we will make this better. We Thank you for your stay and feedback.
2.0分
家庭亲子
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The property was undergoing some upgrades. The staff was very unfriendly and could not speak ENGLISH good enough to fix my issue. They upgraded my room from queen to king without telling me and ultimately I was charged an additional $40.00. Not happy. Could not get it resolved with the staff that was there.
3.0分
其他
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Check-in was fine, and the guy was very nice. However, when we got into the room, we found bugs all in our bed, so we texted the number (as the text message indicated), and never received a reply, therefore we left.
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酒店回复: Riley, We are extremely apologize for the inconvenience. We worked on that issue asap. Thank you for bringing to our attention.
3.0分
商务出差
It was ok. I got charged 2 times. I paid cash then my card got charged also
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酒店回复: BETTY,We apologize for the inconvenience. We refunded your card back that amount. you will receive a confirmation tomorrow once we settle the batch. Again our sincere apology.
5.0分
商务出差
Nice and comfortable place to stay over the weekend.
Very nice room, good pillows and mattress. Ratty exterior, pool was closed. Extra 3 bucks from ******* quote.
I return to this place; two to three times a year, as a former resident of Trumann. I still have family and friends, in Trumann, and in the surrounding cities. I usually stay in rooms above the front desk, with seldom any problems. When I encounter a problem, it has been resolved. I have never had their breakfast, so I can not speak to that, Positive, or Negative... During this trip, I needed two rooms, (Non-smoking) near the pool. Although not together, they were just 3 doors down, but next to the pool! We enjoyed our stay! We asked for extra bath towels, for the girls, and got them.
The property is very functional, although the rooms smell a bit musty. Breakfast is very minimal, waffles and some cold cereal.
Room was fine, but the breakfast was not great. Could use making breakfast better.
We like having our vehicle outside our door. Stayed here 3 years ago but it has seriously declined. Won't be staying again. Hair on the bedding, all around sink area. Underwear left on the floor in the small bathroom. TV had no power cord.
Pool is not in operation, not many places to eat other than 20 min away, under construction of some sort there's things around the lobby the chairs in the room look to be 15yrs old absolutely gross wouldn't recommend to bring family here but it's a place to sleep! An cheap so you get what you pay for for sure
The property was undergoing some upgrades. The staff was very unfriendly and could not speak ENGLISH good enough to fix my issue. They upgraded my room from queen to king without telling me and ultimately I was charged an additional $40.00. Not happy. Could not get it resolved with the staff that was there.
Check-in was fine, and the guy was very nice. However, when we got into the room, we found bugs all in our bed, so we texted the number (as the text message indicated), and never received a reply, therefore we left.
It was ok. I got charged 2 times. I paid cash then my card got charged also
Nice and comfortable place to stay over the weekend.