Overall stay was good. Staff was very courteous. Room was neat and clean. Mattress pretty soft and not very good.
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酒店回复: Thank you so much for taking the time to share your feedback with us! We’re very happy to hear that your overall stay was good and that you found our staff courteous and your room neat and clean — our team truly appreciates the recognition.We’re sorry to hear that the mattress wasn’t as comfortable as you had hoped. Comfort can vary from guest to guest, but we never want anyone to feel disappointed with their rest. We will be sure to look into the condition of the mattress in your room to ensure it meets our standards.Thank you again for staying with us — we hope to welcome you back for an even better experience next time!
1.0分
家庭亲子
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Who idea was it to put pieces of metal under the beds so everytime you move it sounds like someone banging on a sheet of metal!! The worst night ever for everyone! We have stayed here everytime but will not again. The refrigerator doesnt work which I need for my kids medication. Horrible
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酒店回复: I sincerely apologize for the noise you experienced from the new bed frames and for the issue with the refrigerator in your room. We are more than happy to correct any problems our guests encounter during their stay, and had we been made aware of these concerns, we would have gladly moved you to a different room right away. Our maintenance team will be inspecting the bed frames and refrigerator to ensure these issues are resolved. Thank you for your feedback and for giving us the opportunity to improve.Warm regards,Brittany
4.0分
其他
We checked in, went to bed, got up and left so not much to say, the bed was mildly comfortable, but we could have used more blankets.
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酒店回复: Thank you so much for taking the time to complete our survey! We’re thrilled to know you enjoyed your stay. If there’s ever anything we can do to make future visits even better, please don’t hesitate to let us know. We look forward to welcoming you back to the Best Western Eagles Inn soon!
2.0分
商务出差
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Scuffs all over every door and a dirty sock in the room. Just looking for a clean place to stay for a work trip. Would NOT recommend staying here! Stayed two nights and moved hotels.
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酒店回复: Thank you for taking the time to share your feedback, and I sincerely apologize for the experience you had during your stay. Finding a dirty sock in your room and seeing scuffs on the doors is unacceptable and well below the standard we strive to maintain. I completely understand your decision to move hotels, and I am truly sorry that we did not provide the clean, comfortable environment you were expecting — especially during a work trip where peace of mind is so important.We are actively working through our renovation process, which includes repainting and refinishing guest room doors, but that does not excuse the lack of attention to cleanliness you experienced. I will be following up with our housekeeping team immediately to ensure this does not happen again.Your feedback is incredibly valuable as we work to improve, and I hope you might consider giving us another chance in the future once these updates are complete.
4.0分
家庭亲子
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We came here for family weekend to visit our student at MSU. It is a good hotel option for families. It’s only a few miles from campus and there are plenty of restaurants nearby. The room was clean and in good order. Breakfast was also good.
5.0分
其他
It was a great quiet location close to Morehead State. We were there for a game and it was a nice place to stay. Highly recommend.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our quiet location and that it was convenient for your visit to Morehead State. Game days are always exciting, and we’re glad we could provide you with a comfortable place to relax.Your recommendation means a lot to us, and we hope to welcome you back for the next game or any time you’re in Morehead!
5.0分
其他
Overall it was a pleasant stay clean rooms good breakfast and lovely pool just needed a hot tub
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酒店回复: Thank you for sharing your kind words! We’re so glad you enjoyed your stay, from our clean rooms and tasty breakfast to the pool. We appreciate your suggestion for a hot tub—it’s always helpful to hear what would make a stay even better. We hope to welcome you back again soon!
我在莫尔黑德住过很多酒店，这家是最好的。
入住时间很晚。床很舒服，还有备用枕头。员工很友好。早餐很棒。煎饼传送带。还有一台高档咖啡机，可以煮出很棒的普通咖啡，甚至还有馥芮白。我还会再住这里。
由于暴风雨来袭，停电了。工作人员非常抱歉，尽管这完全不是他们的错。他们很友好，乐于助人。房间干净整洁。
Overall stay was good. Staff was very courteous. Room was neat and clean. Mattress pretty soft and not very good.
Who idea was it to put pieces of metal under the beds so everytime you move it sounds like someone banging on a sheet of metal!! The worst night ever for everyone! We have stayed here everytime but will not again. The refrigerator doesnt work which I need for my kids medication. Horrible
We checked in, went to bed, got up and left so not much to say, the bed was mildly comfortable, but we could have used more blankets.
Scuffs all over every door and a dirty sock in the room. Just looking for a clean place to stay for a work trip. Would NOT recommend staying here! Stayed two nights and moved hotels.
We came here for family weekend to visit our student at MSU. It is a good hotel option for families. It’s only a few miles from campus and there are plenty of restaurants nearby. The room was clean and in good order. Breakfast was also good.
It was a great quiet location close to Morehead State. We were there for a game and it was a nice place to stay. Highly recommend.
Overall it was a pleasant stay clean rooms good breakfast and lovely pool just needed a hot tub