酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about the room and acknowledge your thoughts on the location and service.We regret to hear that you found the price to be on the higher side. We continually evaluate our pricing to ensure that it aligns with the value we provide, and your input will be considered in this ongoing process.We apologize for any inconvenience caused by the issue with the air conditioner. Our maintenance team will investigate this matter promptly to ensure that future guests do not encounter similar challenges. Your comfort is our priority, and we appreciate you bringing this to our attention.Regarding breakfast, we're sorry to hear that it did not meet your expectations. We value your input on this matter, and we'll review our offerings to see how we can enhance the overall dining experience for our guests.Your feedback is invaluable to us as we strive to provide a better experience for our guests. We hope to have the opportunity to welcome you back and make amends for any shortcomings you experienced during your stay.Thank you again for sharing your thoughts.
酒店回复: Thank you for sharing your feedback and observations. We're glad you enjoyed your stay in our suite hotel and appreciated the breakfast offerings. We do our best to provide a variety of options that can appeal to a wide range of guests, and it's great to hear it aligned well with your travel preferences.Regarding complimentary water, we understand this is an important amenity for many travelers. As costs have shifted across the industry, some services have been adjusted, but we always strive to maintain a high level of value and comfort. Your feedback is helpful, and we’ll certainly take it into consideration as we continue to improve our guest experience.We hope to welcome you again in the future!Best regards,Elizabeth W.General Manager
5.0分
标准2张大床房
家庭亲子
原文
翻译由AI提供
一切都很干净漂亮，泳池也很好。
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酒店回复: 感谢您的精彩评论！我们很高兴听到您喜欢我们酒店的清洁和美丽，以及游泳池。我们希望很快能再次欢迎您入住，享受另一次美好的住宿！
诚挚问候，
Elizabeth W
总经理
点评来源 Trip.com
4.0分
情侣出游
Nice clean room but if you like to have breakfast, skip it and have it somewhere else on your way out.
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酒店回复: Thank you for sharing your feedback and for mentioning that you found your room nice and clean. We’re sorry to hear that our breakfast did not meet your expectations. Your comments are valuable and will be shared with our team so we can continue to improve our offerings. We hope to have the opportunity to serve you again and provide a better breakfast experience on your next visit.
5.0分
其他
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Nancy was great when we arrived to check-in. We arrived a bit earlier than expected and our room was not ready yet, so she was able to put us in another identical room right away, so we didn’t have to wait or leave and come back later. Made us feel very welcome. She did an excellent job!
Very friendly and helpful with dining choices close by.
Room was perfect for what we needed! And the stay was great.
One improvement needed , was to be sure the television remote was working. Struggled to keep it working. Could probably have new batteries installed.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear that Nancy made you feel welcome and was able to accommodate your early arrival. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made such a positive impression. We also appreciate your feedback about the TV remote and will have our team check that right away. We’re happy you enjoyed your stay and hope to welcome you back to the Holiday Inn Express Beaver Dam soon!
4.0分
情侣出游
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Everything was very clean and new. The bed and pillows were amazing and I slept great. Definitely a great place to stay if in the Beaver Dam area.
My main detraction was that I had booked a standard king size bed room and was given the handicap accessible room, which was difficult to shower in (low shower head or had to hold the nozzle, and water pressure was average).
I asked for a different room but they said they couldn't change it and were fully booked; however when checking ******* for availability there were other rooms available that night.
Additionally the hotel staff upon check in weren't very friendly or welcoming. But I should note the person when we check out was lovely!
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酒店回复: Thank you for staying with us and for taking the time to share such a detailed review. We’re glad to hear you enjoyed the cleanliness of the hotel and had a great night’s sleep — we love hearing that our beds and pillows helped make your stay more comfortable!I also want to sincerely apologize for the inconvenience you experienced with your room assignment and the check-in experience. We understand how important a proper shower setup is to feeling comfortable, and I’m sorry we weren’t able to accommodate a room change during your stay. It’s also disappointing to hear that your check-in experience didn’t reflect the friendly and welcoming service we strive for. That’s not the impression we want to leave, and I’ll be following up with our team to reinforce the importance of first impressions. I'm happy to hear your checkout experience was much more positive.We really value your feedback — both the good and the not-so-good — as it helps us improve. I hope we’ll have the chance to welcome you back for a smoother experience in the future.
5.0分
商务出差
Clean room and lobby. Friendly staff. Location is easy to find.
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酒店回复: Thank you for your kind words! We're glad to hear you enjoyed your stay and that you found the room and lobby clean, the staff friendly, and our location convenient.We appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
5.0分
商务出差
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Continuity
The best thing about the Holiday Inn is that i feel confident in the services, rooms, cleanliness and a great staff. The coffee is great and the breakfast isnt boring.
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酒店回复: Thank you for the wonderful feedback! We're so glad to hear that you feel confident in our service, rooms, and cleanliness—that means a lot to us. It's also great to know our team made a positive impression, and that you enjoyed the coffee and found breakfast anything but boring! We truly appreciate your kind words and can’t wait to welcome you back again.
4.0分
其他
the rooms are comfortable, love the chaise lounge. Front desk personal was friendly, both upon arrival and departure. My Husband always enjoys the breakfast
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酒店回复: Thank you so much for your kind review! We're thrilled to hear that you found the rooms comfortable and enjoyed the chaise lounge — it's one of our favorite features too. It’s also wonderful to know that our front desk team made a positive impression on both your arrival and departure.Please pass along our thanks to your husband — we're glad he enjoys our breakfast! We truly appreciate your feedback and look forward to welcoming you both back soon.
5.0分
情侣出游
Everything seems fine. Room clean. Loved being able to pick our room using the app
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酒店回复: Thank you for your feedback! We're so glad to hear everything met your expectations and that you found the room clean and comfortable.We appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,
房间不错位置有点偏，服务还可以就是这个价格在这个地方实在有点高了。空调无法关上晚上有点冷，早餐还算凑合
这种是有早餐的套房酒，虽然只是美式的早餐，但是比较适合国人的出行习惯。不知道是不是因为物价上涨厉害？今年美国的酒店都没有送水了
一切都很干净漂亮，泳池也很好。
Nice clean room but if you like to have breakfast, skip it and have it somewhere else on your way out.
Nancy was great when we arrived to check-in. We arrived a bit earlier than expected and our room was not ready yet, so she was able to put us in another identical room right away, so we didn’t have to wait or leave and come back later. Made us feel very welcome. She did an excellent job!
Very friendly and helpful with dining choices close by.
Room was perfect for what we needed! And the stay was great.
One improvement needed , was to be sure the television remote was working. Struggled to keep it working. Could probably have new batteries installed.
Everything was very clean and new. The bed and pillows were amazing and I slept great. Definitely a great place to stay if in the Beaver Dam area.
My main detraction was that I had booked a standard king size bed room and was given the handicap accessible room, which was difficult to shower in (low shower head or had to hold the nozzle, and water pressure was average).
I asked for a different room but they said they couldn't change it and were fully booked; however when checking ******* for availability there were other rooms available that night.
Additionally the hotel staff upon check in weren't very friendly or welcoming. But I should note the person when we check out was lovely!
Clean room and lobby. Friendly staff. Location is easy to find.
Continuity
The best thing about the Holiday Inn is that i feel confident in the services, rooms, cleanliness and a great staff. The coffee is great and the breakfast isnt boring.
the rooms are comfortable, love the chaise lounge. Front desk personal was friendly, both upon arrival and departure. My Husband always enjoys the breakfast
Everything seems fine. Room clean. Loved being able to pick our room using the app