酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found our Oasis Room comfortable and enjoyed the convenience of the bathtub after a long drive.We’re also glad our location near the airport and accessible transport options contributed to a smooth stay. Your kind words about our service mean a lot to our team, and we will be sure to share them as encouragement.We look forward to welcoming you back on your next visit to Auckland!Kind regards,David ZhuFront Office Manager
酒店回复: 尊敬的客人，感谢您分享入住体验。很高兴您整体觉得房间住得舒适，同时也非常抱歉因房间朝向及环境问题影响了您的休息。关于临街房间的噪音以及一楼房间的湿度问题，我们已记录您的反馈，并将与相关团队跟进，持续优化客房分配与维护工作。关于您提到的服务体验，我们重视所有关于服务质量的意见，也会持续对团队进行培训与监督，以确保为每一位客人提供专业、友善的服务。同时，我们希望所有反馈能够聚焦于服务本身，避免涉及员工的个人外貌或其他无关描述。感谢您的理解与建议，期待未来有机会为您提供更好的入住体验。此致敬礼David前厅部经理Naumi Hotel Auckland Airport
酒店回复: Dear Qile Wen,Thank you for taking the time to share your feedback. I am very sorry to hear that your experience with us did not meet your expectations.After reviewing the CCTV footage and speaking with the team member who assisted you, I would like to sincerely apologize for the extended time it took to complete your check-in. At the time, our operating system was undergoing maintenance, which unfortunately caused an unusually slow process. I understand how frustrating this must have been, especially after a long journey.I would also like to clarify the matter regarding the early check-in. When you called prior to arrival, I personally took your call and confirmed that you were more than welcome to check in early, as you were travelling with family members including senior citizens. I then informed my team during the handover not to apply any early check-in surcharge, as this was a courtesy we extended to you as a goodwill gesture. When my colleague mentioned the waived fee at check-in, it was intended as a confirmation that we had honored this arrangement, not as a criticism.Please also be assured that we have zero tolerance for ****** or discrimination of any kind. Our team is proudly diverse and inclusive, and we are committed to ensuring every guest feels welcome and respected. I am truly sorry if your impression was otherwise.You are most welcome to contact me directly should you wish to discuss your experience further. We value your feedback, as it helps us continue improving our service and guest experience. You are more than welcome to contact both my work email and phone, I am looking forward to hearing from you again. Kind regards,David ZhuFront Office Manager
酒店回复: Kia ora, Dear Guest Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel spacious, our team friendly, and our location convenient to the airport. We are also glad that you enjoyed the room size and shower pressure.We are sorry to hear about the noise disturbance in the morning and the issue with ants. This is not the experience we aim to provide. We have already shared this with our housekeeping and maintenance teams to monitor and address promptly. Your comments regarding lighting and sound insulation have also been noted for our ongoing improvement plans.We truly appreciate your feedback and hope that we will have the opportunity to welcome you again for a more seamless stay.Warm regards,DavidFront Office Manager
机场附近性价比突出的四星级酒店，比较舒适。卫生间带浴缸，长途驾驶后，泡热水澡能解除疲劳。往来机场候机楼有收费巴士，单程8. 5新元。
房间住着挺舒服，但是朝向马路的房间真是是太吵了，门口的路大车小车日夜不停的，吵得我一晚没睡好；第二天换了朝花园的房间，虽然不吵了但是是一楼，房间潮湿睡得不舒服😞
服务：点名前台** 戴眼镜的 不适合服务行业 不知道为什么老板用这样的员工做前台 愁眉苦脸 好像欠她钱一样 没有服务意识 很冷漠 表情奇怪 🤔
我们在奥克兰 Naumi 酒店只停留几个小时，本来想好好休息一下。酒店设施还行，其他工作人员也都不错，但前台的服务态度让人非常失望。
大约中午 12:20 办理入住时，这位女前台全程黑脸、语气冲得很，完全没有基本的礼貌其实就是搞歧视。她办理完突然提到“提前入住费”，然后又用很不耐烦、刻薄的语气意思说说她帮我们避免了这个费。全程莫名其妙，给人感觉不是在提供服务，而是在摆脸色、训客人。
作为酒店的第一印象窗口，前台的态度极差，严重影响了入住体验。即使只住几个小时，也让人感觉被冒犯、不受尊重。体面，但在这里，反而收获了不被尊重的体验。跟澳洲的时候对比可真是太鲜明了呵呵。
住的是一楼的特色客房。房间不错，就是床有点硬。
工作人员都非常乐于助人，也很友善。
餐厅就有点让人失望了，三年前我住过两次，那会儿的食物超级棒。这次简直太糟糕了。我花39美元点了一份羊排，又硬又嚼不动，一点都不好吃。
酒店离机场很近，打优步比坐穿梭巴士方便多了。
下次还会再来住，但会在外面吃饭。
优点：大堂很漂亮，早餐非常好。虽然酒店不像其他几家那样就在机场，但离机场很近。停车费10美元，还算可以。租车或者乘坐8美元的付费班车可能更划算，可以节省出租车费。缺点：房间虽然经过装饰，但感觉还是又旧又暗。房间里有潮湿的感觉。我们检查了床铺，看起来没有臭虫，但我被叮咬得全身发痒。我确实在房间里看到类似飞蚊的虫子。不确定是不是这些虫子咬的。不像其他酒店那样提供免费饮用水。
我们非常喜欢这里。酒店的独特小细节让它与众不同。床和枕头都非常舒适。床品质量极佳，毛巾也又大又好。绿洲房的浴缸非常奢华，如果能提供一些泡泡浴液或浴盐就更完美了。餐厅很棒，自助早餐美味可口，而且包含在房费里。非常感谢，我们还会再来的。谢谢你们允许我们延迟退房。酒店靠近机场，交通便利。
从皇后镇到奥克兰后，因为第二天就要飞，所以选择了住在机场酒店。作为一家机场酒店，他们提供机场巴士到酒店大堂接送，这一点真的非常非常方便。
一家不错的酒店，有停车场（每次出入收费10新西兰元）。离机场也很近。
酒店很大房间多，服务态度不错，位置离机场近，去city公共交通约2小时。房间挺大，但灯光比较暗，浴室花洒水量很大。但一楼有蚂蚁，而且隔音很一般，附近房间早上6点多早起出门走廊的声音很大被吵醒。整体不错。
这次入住奥克兰 Naumi 酒店真的超出预期！
一进酒店就被它独特又艺术感十足的设计吸引，前台服务特别热情，入住办理很快，还贴心给我升级
房间非常干净宽敞，床睡起来超级舒服，配色和灯光让人一进门就放松下来。