酒店回复: Muchas gracias por compartir su experiencia con nosotros y por elegir a Velas Vallarta para sus recientes vacaciones. Lamentamos que algunos aspectos durante su estancia no hayan estado a la altura de sus expectativas y entendemos lo importante que es para usted sentirse completamente satisfecho durante su visita.Queremos asegurarle que siempre hacemos todo en nuestras manos por ofrecer a nuestros huéspedes habitaciones que cumplen con los mismos estándares de calidad, comodidad y limpieza, considerando siempre la disponibilidad y las preferencias de quienes nos eligen.Nos complace mencionarle que nuestro equipo siempre está disponible para atender cualquier solicitud especial y asegurar que la estancia de cada uno de nuestros huéspedes sea plenamente satisfactoria. Valoramos mucho sus comentarios, ya que nos ayudan a seguir mejorando. Será un placer darle la bienvenida nuevamente en un futuro próximo y poder ofrecerle una experiencia aún más satisfactoria y memorable.Atentamente,
4.0分
家庭亲子
原文
翻译提供方：Google
服务很好，食物也不错，但是设施需要翻新。
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酒店回复: Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó del excelente servicio y de la oferta gastronómica de Velas Vallarta.Cada espacio de nuestro resort está cuidadosamente diseñado para combinar comodidad, estilo y funcionalidad, creando un ambiente un ambiente confortable que haga que cada estancia sea memorable. Nuestro equipo se esfuerza por mantener todo en excelentes condiciones, asegurando que cada huésped disfrute de un entorno acogedor y agradable durante su estancia.Lamentamos que algunos aspectos no hayan estado a la altura de sus expectativas. Sus comentarios son muy valiosos y nos motivan a seguir mejorando cada día. Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle otra experiencia aún más memorable.Quedamos a su disposición,
5.0分
家庭亲子
原文
翻译提供方：Google
房间很大，非常适合我们一家五口。
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酒店回复: Gracias por tomarse el tiempo de compartir con nosotros su experiencia. Nos llena de satisfacción saber que en Velas Vallarta encontraron un espacio cómodo y perfecto para disfrutar en familia, y que pudieron disfrutar de una estancia relajada. Trabajamos cada día para ofrecer espacios pensados para el descanso y la convivencia, y sus palabras nos motivan a seguir brindando experiencias memorables.Será un placer darles la bienvenida en un futuro próximo y seguir creando momentos inolvidables en familia.Quedamos a su disposición,
5.0分
其他
Other than the rooms needing some updating it was great. The staff overall were great. Would stay here again for sure
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酒店回复: Thank you for sharing your experience with us and for choosing Velas Vallarta for your recent getaway. We’re pleased to know that your visit left a positive impression and that you are considering returning, which is the greatest recognition we can receive.Every space in our resort is carefully designed to combine comfort, style, and functionality, creating a welcoming environment that makes each stay memorable. Our team works hard to keep everything in excellent condition, ensuring that every guest enjoys a warm and pleasant atmosphere throughout their stay. Your feedback is very valuable to us and motivates us to continue improving every day.It will be a true pleasure to welcome you back on your next visit and offer you an even more memorable experience.Kind regards,
5.0分
家庭亲子
Beautiful landscape, clean spacious room, the staffs were very nice from both restaurants . We really had a great time
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酒店回复: Thank you very much for sharing your experience! We’re delighted to know you had such an enjoyable stay at Velas Vallarta. Our entire team takes great pride in providing a warm atmosphere and attentive service that makes our guests feel special at every moment.We hope to have the opportunity to welcome you back and continue being part of your best travel memories. Best regards,
5.0分
其他
Amazing people so helpful super sweet and nice, especially Erik and Makcimiliano, very clean resort, 100% recommended
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酒店回复: Thank you very much for sharing your experience with us and for choosing Velas Vallarta for your recent vacation. We are delighted to know that our team helped make your stay so enjoyable and that the resort’s atmosphere contributed to a memorable visit. It will be a pleasure to share your kind words with those who made a difference during your trip. We’d be honored to welcome you back in the near future.Warm regards,
5.0分
家庭亲子
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We recently stayed at **Velas Vallarta in Puerto Vallarta**, and our experience was absolutely amazing.
Despite the resort being quite busy, the **staff were incredibly attentive** and always helpful. The **food was excellent**, with plenty of options beyond the buffet, and everything we tried was delicious.
Our kids (3 and 5 years old) especially loved the **Kids Club**, which was well-run and welcoming. The **beach access** was perfect, and the entire property was beautifully maintained. We also felt the resort was **very safe and comfortable for children**, which made our first trip traveling with little ones so much easier and more enjoyable.
Overall, it was a **wonderful stay**—we couldn’t have asked for a better family vacation. Highly recommended!
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酒店回复: Thank you sincerely for taking the time to share such a thoughtful review and for choosing Velas Vallarta for your recent getaway. It brings us great joy to know that your visit was filled with meaningful moments and that our team and facilities contributed to a smooth and enjoyable vacation. Creating experiences that allow guests to make lasting memories together is something we truly value, and knowing that your first trip with little ones felt comfortable and memorable is especially rewarding for us.We appreciate your kind recommendation and would be delighted to host you again for more memorable experiences.Warm regards,
3.0分
情侣出游
Average hotel. Rooms are very basic. Bad mattress.
Food Ok. Service and stuff - mediocre.
Maybe 3 starts.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely regret that your visit was not entirely satisfactory.At Velas Vallarta, we take pride in offering exceptional service, with a team dedicated to providing personalized attention and ensuring that every stay is pleasant and memorable. Our commitment is to care for every detail of our facilities and services, always keeping in mind the comfort, well-being, and satisfaction of our guests. We regret that our efforts were not fully reflected during your stay.We deeply value your feedback, as it helps us continue refining our services and maintaining the high standards that distinguish us.It would be a true pleasure to welcome you again in the near future and have the opportunity to provide you with an even better stay.We remain at your service,
我们升级到了三卧室两浴室的家庭套房。酒店里我们遇到的每一位服务人员都面带微笑地向我们问好。酒店场地景观优美。您就身处海边。海滩餐厅非常出色，每晚都有娱乐表演，除了舞者和杂技演员，还有一位出色的歌手。酒店内的正餐餐厅提供我所尝过最棒的美味佳肴，一日三餐都如此。酒店还提供24小时客房服务。泳池非常干净，加热也很好。儿童俱乐部为所有年龄段的孩子们准备了各种精心策划和执行的活动。儿童泳池非常安全。我们入住期间，有一场现场的阿拉丁表演，所有人都看得很开心，之后还有其他活动。每日客房清洁以及每天为房间补充零食和饮料的服务也非常出色。
虽然号称全包式酒店，但它与同类酒店相比却逊色不少，食物匮乏，选择也非常有限。
房间很干净，但是他们总是把最远、最旧的房间留给*******
服务很好，食物也不错，但是设施需要翻新。
房间很大，非常适合我们一家五口。
Other than the rooms needing some updating it was great. The staff overall were great. Would stay here again for sure
Beautiful landscape, clean spacious room, the staffs were very nice from both restaurants . We really had a great time
Amazing people so helpful super sweet and nice, especially Erik and Makcimiliano, very clean resort, 100% recommended
We recently stayed at **Velas Vallarta in Puerto Vallarta**, and our experience was absolutely amazing.
Despite the resort being quite busy, the **staff were incredibly attentive** and always helpful. The **food was excellent**, with plenty of options beyond the buffet, and everything we tried was delicious.
Our kids (3 and 5 years old) especially loved the **Kids Club**, which was well-run and welcoming. The **beach access** was perfect, and the entire property was beautifully maintained. We also felt the resort was **very safe and comfortable for children**, which made our first trip traveling with little ones so much easier and more enjoyable.
Overall, it was a **wonderful stay**—we couldn’t have asked for a better family vacation. Highly recommended!
Average hotel. Rooms are very basic. Bad mattress.
Food Ok. Service and stuff - mediocre.
Maybe 3 starts.