酒店回复: Thank you for your feedback, Patricia. We’re sorry to hear your stay was just okay. If there’s anything specific we could have done better, we’d appreciate the opportunity to improve.
3.0分
其他
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It was a clean room, the staff were friendly. The only issues were 2 out of 3 towels had staining in them and my comforter had a large rip in it. I notified the front desk staff about the comforter but nothing was done about it. The room I stayed in was facing a work yard so it was a little noisy in the early morning.
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酒店回复: Dear Jillesa,Thank you for sharing your feedback. We’re glad to hear that you found your room clean and our staff friendly. At the same time, I sincerely apologize for the issues you experienced with the towels and comforter, as well as the early morning noise. This is certainly not the standard we strive to provide.We appreciate you notifying our front desk during your stay, and I apologize that the comforter issue was not addressed promptly. Your comments have been shared with our housekeeping and maintenance teams to prevent this from happening in the future.We hope to have the opportunity to welcome you back and provide a more comfortable and seamless experience next time.
2.0分
其他
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Bed had a huge deep hole in the mattress, comfortable had holes in it
A security guy washed his hands from the drinking water jug at the front desk
Overall not bad, not worth $250/night
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酒店回复: Dear Brad,Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the issues you experienced with the mattress and comforter, as well as the incident you observed at the front desk. This is certainly not the standard we aim to provide.Your comments have been shared with our housekeeping and management teams to ensure the mattress and bedding are replaced and to address proper staff protocols immediately.We appreciate you taking the time to let us know, as it helps us improve. I hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
5.0分
商务出差
Awesome hotel, gorgeous room, awesome staff and fabulous complimentary breakfast!
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酒店回复: Thank you, Melissa, for your amazing feedback! We’re thrilled to hear you loved your stay — from the gorgeous room to our friendly staff and complimentary breakfast. Your kind words mean a lot to our team, and we can’t wait to welcome you back for another awesome visit!
5.0分
家庭亲子
The front staff were wonderful helping us get our senior mother an accessible room close to ours. Thank you for being so gracious.
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酒店回复: Thank you, Tammy, for your kind words! We’re delighted to hear that our front desk team could assist in making your mother’s stay comfortable and convenient. Your appreciation means a lot to our team, and we look forward to welcoming you all back in the future.
5.0分
家庭亲子
Very clean and full amenity place to stay. We will definitely return for future stays. Breakfast was impressive with lots to offer. Keep it up!
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酒店回复: Dear Belinda,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and found the hotel clean, comfortable, and well-equipped. It’s also great to know that our breakfast selection made a positive impression.Your kind words mean a lot to our team, and we truly look forward to welcoming you back for future stays.
好地方，值得入住
在那里参加冰球比赛会感觉很舒适。
我们住得很愉快。早餐非常方便。
工作人员放任任何人在走廊里喝酒放音乐，完全不尊重他人。投诉后，他们说无能为力。
好的
It was a clean room, the staff were friendly. The only issues were 2 out of 3 towels had staining in them and my comforter had a large rip in it. I notified the front desk staff about the comforter but nothing was done about it. The room I stayed in was facing a work yard so it was a little noisy in the early morning.
Bed had a huge deep hole in the mattress, comfortable had holes in it
A security guy washed his hands from the drinking water jug at the front desk
Overall not bad, not worth $250/night
Awesome hotel, gorgeous room, awesome staff and fabulous complimentary breakfast!
The front staff were wonderful helping us get our senior mother an accessible room close to ours. Thank you for being so gracious.
Very clean and full amenity place to stay. We will definitely return for future stays. Breakfast was impressive with lots to offer. Keep it up!