It was a perfectly adequate stay and met our needs with a reasonable price. We slept well and found the room to be comfortable and quiet. The bathroom lacked places to hang clothes, toiletry bags, and towels, which was our only complaint. I would not hesitate to book here again.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
4.0分
家庭亲子
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The room was very comfortable and clean. The girl that was there when we arrived was sweet, bubbly and very friendly. When we woke this morning the man who was at the desk was as helpful as a clam. Asked him where the ice machine was located. All he says is "down the hall". Guess interrupting his TV time was too much for him. Than we went to turn the keycards in at the desk. He was enjoying his breakfast from the bar while watching TV again. And rudely says "just sit them there".
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
5.0分
其他
We have stayed here several times and have found it consistently clean with friendly staff and very good if simple breakfast
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
5.0分
家庭亲子
Large clean room. Breakfast was well stocked. Not the newest hotel, but overall a good option.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
3.0分
情侣出游
There was banging noises in the room above us. That was a big distraction and uncalled for,
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酒店回复: Thank you for taking the time to review our hotel, we will look into the issues that you encountered.
4.0分
家庭亲子
Rooms were clean, beds, comfortable, breakfast the average usual nothing special. Friendly staff would definitely stay again.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
5.0分
其他
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We woke up to a flat tire on my car and the manager came out and helped my husband change it and told us where to go to have it fixed. Would definitely stay here again.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future!
3.0分
其他
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Checked in Saturday evening about 5pm. No one at front desk. Had a bell to hit for assistance. Maritsia finally came out of a back room, Cardi B. loudly playing from the room. No smile, no welcome, very non friendly. Worst check in experience I’ve ever had. No signage at all regarding location of ice machines. Came down from 4th floor and asked front desk, again hitting the bell for assistance. She said ice machines are in the stairwell on each floor. Went back up to our floor but ours was broke. Has to go down to 3rd floor to get ice. Dirty carpet in the hallways, lots of areas needing paint touch-up. Windows in room were old and no insulation from road noise. Don’t recommend.
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酒店回复: Thank you for taking the time to review our hotel, we will look into the issues that you encountered.
4.0分
其他
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Overall, our stay was good. The bathroom door and hotel door close really hard and you physically had to slam the doors to make them close. I didnt like this at all. The bed was comfortable. Breakfast was nice to have each morning.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
2.0分
情侣出游
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We had issues at check in where our reservation would not take into the system which caused a delay Then We found out that the keys were not coded properly and we couldn't get into our room we had to go back up to the front desk which was a little distressing after an 11 hour drive. We Got settled into our room and found the TV did not work so we were located to a different room on a different floor. Not the type of visit i had envisioned.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites West Des Moines.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
It was a perfectly adequate stay and met our needs with a reasonable price. We slept well and found the room to be comfortable and quiet. The bathroom lacked places to hang clothes, toiletry bags, and towels, which was our only complaint. I would not hesitate to book here again.
The room was very comfortable and clean. The girl that was there when we arrived was sweet, bubbly and very friendly. When we woke this morning the man who was at the desk was as helpful as a clam. Asked him where the ice machine was located. All he says is "down the hall". Guess interrupting his TV time was too much for him. Than we went to turn the keycards in at the desk. He was enjoying his breakfast from the bar while watching TV again. And rudely says "just sit them there".
We have stayed here several times and have found it consistently clean with friendly staff and very good if simple breakfast
Large clean room. Breakfast was well stocked. Not the newest hotel, but overall a good option.
There was banging noises in the room above us. That was a big distraction and uncalled for,
Rooms were clean, beds, comfortable, breakfast the average usual nothing special. Friendly staff would definitely stay again.
We woke up to a flat tire on my car and the manager came out and helped my husband change it and told us where to go to have it fixed. Would definitely stay here again.
Checked in Saturday evening about 5pm. No one at front desk. Had a bell to hit for assistance. Maritsia finally came out of a back room, Cardi B. loudly playing from the room. No smile, no welcome, very non friendly. Worst check in experience I’ve ever had. No signage at all regarding location of ice machines. Came down from 4th floor and asked front desk, again hitting the bell for assistance. She said ice machines are in the stairwell on each floor. Went back up to our floor but ours was broke. Has to go down to 3rd floor to get ice. Dirty carpet in the hallways, lots of areas needing paint touch-up. Windows in room were old and no insulation from road noise. Don’t recommend.
Overall, our stay was good. The bathroom door and hotel door close really hard and you physically had to slam the doors to make them close. I didnt like this at all. The bed was comfortable. Breakfast was nice to have each morning.
We had issues at check in where our reservation would not take into the system which caused a delay Then We found out that the keys were not coded properly and we couldn't get into our room we had to go back up to the front desk which was a little distressing after an 11 hour drive. We Got settled into our room and found the TV did not work so we were located to a different room on a different floor. Not the type of visit i had envisioned.