Large clean room. Breakfast was well stocked. Not the newest hotel, but overall a good option.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
4.0分
家庭亲子
Rooms were clean, beds, comfortable, breakfast the average usual nothing special. Friendly staff would definitely stay again.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
5.0分
其他
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We woke up to a flat tire on my car and the manager came out and helped my husband change it and told us where to go to have it fixed. Would definitely stay here again.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future!
3.0分
其他
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Checked in Saturday evening about 5pm. No one at front desk. Had a bell to hit for assistance. Maritsia finally came out of a back room, Cardi B. loudly playing from the room. No smile, no welcome, very non friendly. Worst check in experience I’ve ever had. No signage at all regarding location of ice machines. Came down from 4th floor and asked front desk, again hitting the bell for assistance. She said ice machines are in the stairwell on each floor. Went back up to our floor but ours was broke. Has to go down to 3rd floor to get ice. Dirty carpet in the hallways, lots of areas needing paint touch-up. Windows in room were old and no insulation from road noise. Don’t recommend.
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酒店回复: Thank you for taking the time to review our hotel, we will look into the issues that you encountered.
4.0分
其他
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Overall, our stay was good. The bathroom door and hotel door close really hard and you physically had to slam the doors to make them close. I didnt like this at all. The bed was comfortable. Breakfast was nice to have each morning.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
2.0分
情侣出游
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We had issues at check in where our reservation would not take into the system which caused a delay Then We found out that the keys were not coded properly and we couldn't get into our room we had to go back up to the front desk which was a little distressing after an 11 hour drive. We Got settled into our room and found the TV did not work so we were located to a different room on a different floor. Not the type of visit i had envisioned.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites West Des Moines.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
3.0分
家庭亲子
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It was just ok. We rented 2 rooms for 1 night. Ours was good my son's room had something that looked like dried blood on the AC unit. Breakfast was very good. When we checked out the guy at the counter was kind of rude when we asked for a receipt. He said he could not give us one because we used ******* and I had to get receipt from them. No ice in ice machine and no hot tub.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites West Des Moines.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
5.0分
其他
Despite there being the state fair in town, the rate were reasonable. Very nice staff and clean rooms
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future!
4.0分
其他
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The breakfast was very good, but a couple of things were broken in our room. The price was VERY high because it was state fair weekend, which I thought was less than ideal because this property was 25 mins. away from the fairgrounds.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future
5.0分
情侣出游
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This hotel experience was good from beginning to end. The staff was very friendly. The air conditioning was turned on when we got into the room after a long day at the fair, the room was clean. Breakfast was good…all in a great place to stay.
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酒店回复: Thank you for taking the time to review our hotel, we look forward to hosting you in the future.
Large clean room. Breakfast was well stocked. Not the newest hotel, but overall a good option.
Rooms were clean, beds, comfortable, breakfast the average usual nothing special. Friendly staff would definitely stay again.
We woke up to a flat tire on my car and the manager came out and helped my husband change it and told us where to go to have it fixed. Would definitely stay here again.
Checked in Saturday evening about 5pm. No one at front desk. Had a bell to hit for assistance. Maritsia finally came out of a back room, Cardi B. loudly playing from the room. No smile, no welcome, very non friendly. Worst check in experience I’ve ever had. No signage at all regarding location of ice machines. Came down from 4th floor and asked front desk, again hitting the bell for assistance. She said ice machines are in the stairwell on each floor. Went back up to our floor but ours was broke. Has to go down to 3rd floor to get ice. Dirty carpet in the hallways, lots of areas needing paint touch-up. Windows in room were old and no insulation from road noise. Don’t recommend.
Overall, our stay was good. The bathroom door and hotel door close really hard and you physically had to slam the doors to make them close. I didnt like this at all. The bed was comfortable. Breakfast was nice to have each morning.
We had issues at check in where our reservation would not take into the system which caused a delay Then We found out that the keys were not coded properly and we couldn't get into our room we had to go back up to the front desk which was a little distressing after an 11 hour drive. We Got settled into our room and found the TV did not work so we were located to a different room on a different floor. Not the type of visit i had envisioned.
It was just ok. We rented 2 rooms for 1 night. Ours was good my son's room had something that looked like dried blood on the AC unit. Breakfast was very good. When we checked out the guy at the counter was kind of rude when we asked for a receipt. He said he could not give us one because we used ******* and I had to get receipt from them. No ice in ice machine and no hot tub.
Despite there being the state fair in town, the rate were reasonable. Very nice staff and clean rooms
The breakfast was very good, but a couple of things were broken in our room. The price was VERY high because it was state fair weekend, which I thought was less than ideal because this property was 25 mins. away from the fairgrounds.
This hotel experience was good from beginning to end. The staff was very friendly. The air conditioning was turned on when we got into the room after a long day at the fair, the room was clean. Breakfast was good…all in a great place to stay.