酒店回复: Dear Luis,Thank you for your excellent rating! We are delighted you had a great stay and look forward to welcoming you back again soon.
5.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Michael,Thank you for your perfect rating! We’re glad you enjoyed your stay and hope to welcome you back soon for another great experience.
3.0分
家庭亲子
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Staff were courteous and helpful. Room had a musty smell and had a layer of dust on the lamp.
It was the perfect choice for arriving late and getting up early.
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酒店回复: Dear Kathleen,Thank you for sharing your feedback. We’re glad to hear our staff made a positive impression and that our location suited your travel needs. We apologize for the musty smell and dust in the room — this isn’t the experience we aim to provide. Your comments have been shared with our housekeeping team for improvement. We appreciate your input and hope to welcome you back for a fresher, more comfortable stay.
1.0分
商务出差
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Bed bugs! - when hotel staff was notified of this, they said it wasn't possible. We had 4 rooms booked and they say they only found bugs in 1 after checking, so only refunded us the 1 room! AWFUL service and VERY DIRTY!
4.0分
家庭亲子
Worked well for a quick night’s rest on a long road trip. Convenient location to the highway.
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酒店回复: Dear Brendan,Thank you for your feedback. We’re glad our convenient location and accommodations worked well for your quick stop. We hope to welcome you again on your next road trip!
4.0分
其他
Had reserved for 2 night, went back 2nd afternoon to motel and key wouldn't work. Staff only checked me for one night. NOT VERY PLEASED
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酒店回复: Dear Mel,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the reservation and key card issue during your stay. This is not the experience we want our guests to have, and we will review this with our team to ensure better accuracy moving forward. We appreciate your understanding and hope to have the opportunity to provide you with a seamless stay in the future.
2.0分
情侣出游
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The room was horrible only one light on the bathroom was working, there was a lamp plugged in that didn’t work unplugged the lamp to plug in my phone charger & the outlet didn’t work. Tv was not set up correctly. There were only 2 towels in the bathroom that weren’t big at all and one was yellow almost like it had been sitting in a smoke filled room for years & they were extremely rough. We didn’t even stay the second night that we had reserved.
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酒店回复: Dear Erin,We sincerely apologize for the experience you described. The lighting, electrical issues, towel quality, and TV setup are far below the standards we aim to provide. We regret that these concerns impacted your stay to the point that you chose not to stay your second night.Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these matters to our attention and hope you might consider giving us another opportunity in the future to show the improvements we make.
1.0分
情侣出游
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We were very disappointed in our stay from July 3 to July 6, 2025. When we checked in we were told only one room was available. The room smelled of cigarettes and was dirty. My husband went to the front desk to complain at 7:30am and was told there was another room available, even though nothing else was available the night before. The next room we were moved to was on the second floor. However the bathroom was filthy, I ended up cleaning myself. The towels were stained and paper thin as well as a stained shower curtain. The air conditioner was very loud so very little sleep. We were told the manager would be calling the next day about a refund and no word.
If we had any other upticks we would have checked out immediately. Very disappointing!
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酒店回复: Dear Jean,Thank you for taking the time to share your experience, and please accept our sincere apologies for the many issues you encountered during your stay. What you described regarding room cleanliness, odors, condition of amenities, and the lack of follow-up is far from the standard we aim to uphold.We are truly sorry for the discomfort and inconvenience this caused. Your feedback has been shared with our management and housekeeping teams to investigate and address each of these concerns thoroughly. Additionally, we regret that you haven’t received a follow-up and invite you to contact the property directly so we can resolve the matter appropriately.Thank you again for bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future.
1.0分
其他
This is a work in progress. Made a reservation and paid with my rewards and kept going when I saw it! Run down and scary!
Avnna DeLoach
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酒店回复: Dear Anna,Thank you for your candid feedback. We're truly sorry to hear that your experience did not meet your expectations and that the condition of the property made you uncomfortable. We acknowledge that some areas are still under renovation as we work to improve the overall guest experience, but we understand how that can impact first impressions.Your feedback is valuable and will be shared with our team as we continue making necessary updates. We appreciate your honesty and hope to have the opportunity to better serve you in the future.
5.0分
情侣出游
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We accidentally left our personal laundry bag (with soap and dirty clothes in it!) we didn’t notice it until the 2nd morning after our check out. We were going to be returning home via the route the hotel is on. I called to see if the housekeeper happened to find it. She did! They held it at the front desk and we picked it up on our return trip!!
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酒店回复: Dear Debbie,Thank you for your wonderful review! We’re so glad our team was able to locate and safely hold your laundry bag until you returned. It’s always our goal to go the extra mile for our guests, and we’re happy we could make your travels a bit easier. We hope to welcome you back again soon!
伟大的
好的
Staff were courteous and helpful. Room had a musty smell and had a layer of dust on the lamp.
It was the perfect choice for arriving late and getting up early.
Bed bugs! - when hotel staff was notified of this, they said it wasn't possible. We had 4 rooms booked and they say they only found bugs in 1 after checking, so only refunded us the 1 room! AWFUL service and VERY DIRTY!
Worked well for a quick night’s rest on a long road trip. Convenient location to the highway.
Had reserved for 2 night, went back 2nd afternoon to motel and key wouldn't work. Staff only checked me for one night. NOT VERY PLEASED
The room was horrible only one light on the bathroom was working, there was a lamp plugged in that didn’t work unplugged the lamp to plug in my phone charger & the outlet didn’t work. Tv was not set up correctly. There were only 2 towels in the bathroom that weren’t big at all and one was yellow almost like it had been sitting in a smoke filled room for years & they were extremely rough. We didn’t even stay the second night that we had reserved.
We were very disappointed in our stay from July 3 to July 6, 2025. When we checked in we were told only one room was available. The room smelled of cigarettes and was dirty. My husband went to the front desk to complain at 7:30am and was told there was another room available, even though nothing else was available the night before. The next room we were moved to was on the second floor. However the bathroom was filthy, I ended up cleaning myself. The towels were stained and paper thin as well as a stained shower curtain. The air conditioner was very loud so very little sleep. We were told the manager would be calling the next day about a refund and no word.
If we had any other upticks we would have checked out immediately. Very disappointing!
This is a work in progress. Made a reservation and paid with my rewards and kept going when I saw it! Run down and scary!
Avnna DeLoach
We accidentally left our personal laundry bag (with soap and dirty clothes in it!) we didn’t notice it until the 2nd morning after our check out. We were going to be returning home via the route the hotel is on. I called to see if the housekeeper happened to find it. She did! They held it at the front desk and we picked it up on our return trip!!