酒店回复: Thank you for staying with us. We are glad our location worked well for your visit and that breakfast offerings were a great start to your day. We are sorry that the room was not serviced during your visit and that basic items were unavailable when you asked at the desk. That is not the experience we want any guest to have, and we will be reviewing this with our team for improvements. We appreciate your feedback and hope to have the chance to provide a smoother experience in the future.
酒店回复: Wow! Thank you so much for the perfect rating. Flight delays can definitely be a bit of a hassle. Luckily, Hyatt House Herndon/Reston is here to help offer some comfort and convenience. Our rooms are equipped with everything you need for a relaxing stay, and our scrumptious breakfast certainly gives you the fuel you need for some adventures. It was such a joy to have you and we would love to welcome you back again soon.
5.0分
其他
原文
翻译提供方：Google
一尘不染的房间
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酒店回复: Thank you for your perfect marks and for staying here at Hyatt House Herndon Reston. We're pleased our clean and welcoming rooms left an impression, and we hope you visit us again soon.
3.0分
其他
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Though my stay was reasonably comfortable, the staff were friendly and my room decently clean, there were a few negative things that really stuck out during my stay. First, the toilet had a running/dripping water noise issue that closing the door of the bathroom could not block out. And even though the shower was decently cleaned, it had old grime on the edges, which really ought to be scraped off or covered up with calk. Secondly, the bedroom TV dresser drawer stayed permanently opened, unable to jam shut, so I had to prop something against it to be able to pass in front of the bed. Lastly, at breakfast there was only one staff member trying to prepare/replenish dishes and it seemed unfair to her to have multiple people asking for multiple things of her at the same time, especially since she had trouble easily understanding what they were asking for. There was also an unseemly sight of overflowing trash at the breakfast cafe on both mornings of my stay, where plates and utensils had overrun the trash and people had begun stacking their dirty plates on the nearby table, which quickly became overrun with dirty plates/cups/utensils. Nobody wants to see that in a hotel! I'm only giving 3 stars not 2 because the room itself was decently cleaned and the staff were friendly.
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酒店回复: Thank you for taking the time to share your experience. While we’re pleased to hear that our team made a positive impression and you enjoyed our clean atmosphere, we sincerely regret any challenges you encountered. Your comments are invaluable as we continue working to improve, and we'll ensure that they are addressed with our team. We sincerely apologize for any inconvenience, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.
3.0分
商务出差
All clean and OK. Room decor is all dark brown and somewhat depressing. Whole hotel needs a face lift and add color.
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酒店回复: Thank you for your feedback. We are disappointed if our current facilities did not meet your expectations. Our team is always working on the property's upkeep to enhance guest experiences, and your input is invaluable. We hope to have another chance to go above and beyond for you in the future.
3.0分
其他
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Place had a cute little bar and playing football which was nice. I had a little issue with my room the cleanliness however the staff immediately changed my room and apologized. The hotel could definitely use upgrades from the deteriorating wall paper or cracks in the shower walls etc. the place is definitely older but they do keep it pretty clean
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酒店回复: Thank you for staying with us and sharing your feedback. We're delighted you enjoyed the H Bar and that our friendly service was a highlight. We also value your input on areas where we can improve and regret any inconvenience you experienced. We hope to welcome you back the next time you visit the area.
5.0分
商务出差
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Great place to overnight for an early flight out of Dulles. Lots of dining options within 5 minutes, nice gym, equipment in good condition, and easy check in. Ample parking.
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酒店回复: Thank you for the great feedback. We’re glad our smooth check-in, well-equipped gym, and convenient parking made your overnight stay a good one. We look forward to welcoming you back to Hyatt House Herndon Reston.
3.0分
商务出差
Staff was great! The room is very worn down, light bulbs burnt out, windows shades ripped, soap empty in the shower. Just really needs some tlc.
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酒店回复: Thank you for choosing to stay with us. We're pleased to hear that our team made a positive impression, and we appreciate your comments. We understand how these aspects may have impacted your overall comfort, and we'll make sure to pass along your input to our team for review. We hope you enjoyed your overall visit, and we look forward to welcoming you back for a more enhanced experience in the future.
位置优越，交通便利。
早餐还不错。
连续六晚没有客房清洁服务。卫生纸也没有补充；我们去前台询问，结果他们说用完了。
服务非常好，很干净，窗外的花园维护得不是很好，厨房设备齐全，冰箱内部需要清洁，晚上我们唱了一场非常愉快的卡拉 OK，他们让我们感觉像是一辈子的朋友一样。
我对这家酒店一点都不喜欢，糟糕透了，比如前台那位，他从来不跟我说话。我到的时候他正在打电话，他帮我确认了情况，却一句话也没跟我说。他当时正在打电话，早餐里的咖啡是凉的吗？
由于航班延误，我不得不在第二天早上办理入住，但在咨询了*******后，他们提前联系了酒店，当天办理入住几乎顺利。
我很高兴每天早上都能吃早餐（正如你想象的那样，这是美式早餐）。
房间很大，有沙发和厨房，适合长期住宿。
步行有点远，不过附近好像有Target之类的超市。另外，好像已经建了地铁站，如果努力的话，从机场步行也许就能到达。
一尘不染的房间
Though my stay was reasonably comfortable, the staff were friendly and my room decently clean, there were a few negative things that really stuck out during my stay. First, the toilet had a running/dripping water noise issue that closing the door of the bathroom could not block out. And even though the shower was decently cleaned, it had old grime on the edges, which really ought to be scraped off or covered up with calk. Secondly, the bedroom TV dresser drawer stayed permanently opened, unable to jam shut, so I had to prop something against it to be able to pass in front of the bed. Lastly, at breakfast there was only one staff member trying to prepare/replenish dishes and it seemed unfair to her to have multiple people asking for multiple things of her at the same time, especially since she had trouble easily understanding what they were asking for. There was also an unseemly sight of overflowing trash at the breakfast cafe on both mornings of my stay, where plates and utensils had overrun the trash and people had begun stacking their dirty plates on the nearby table, which quickly became overrun with dirty plates/cups/utensils. Nobody wants to see that in a hotel! I'm only giving 3 stars not 2 because the room itself was decently cleaned and the staff were friendly.
All clean and OK. Room decor is all dark brown and somewhat depressing. Whole hotel needs a face lift and add color.
Place had a cute little bar and playing football which was nice. I had a little issue with my room the cleanliness however the staff immediately changed my room and apologized. The hotel could definitely use upgrades from the deteriorating wall paper or cracks in the shower walls etc. the place is definitely older but they do keep it pretty clean
Great place to overnight for an early flight out of Dulles. Lots of dining options within 5 minutes, nice gym, equipment in good condition, and easy check in. Ample parking.
Staff was great! The room is very worn down, light bulbs burnt out, windows shades ripped, soap empty in the shower. Just really needs some tlc.