酒店回复: Dear Rolando,Thank you for being our guest recently. It was a pleasure having you here; however, we sincerely regret that your stay fell short of expectations. Please accept our apologies for any inconvenience caused by our housekeeping policy and for any dismay with the way your concerns about the toilet were handled. Rest assured, your remarks will be shared with our team for further consideration and to ensure any necessary adjustments or repairs are made promptly. Comfortable and well-maintained lodgings are of the utmost importance to us, and we hope you will give us another chance to prove this to you on a future stay.
酒店回复: Dear Muhammad,Thank you for sharing your thoughts. It’s encouraging to know the overall cleanliness and the breakfast offerings were to your satisfaction. However, it’s disappointing that the initial impressions of the hotel did not align with your expectations. Guest comfort is a priority, and concerns like these will be addressed to ensure a more pleasant experience. We hope to welcome you back for a much-improved stay in the future.
5.0分
情侣出游
原文
翻译提供方：Google
套房非常舒适宽敞。床非常舒适。淋浴水压较低，但除此之外，住宿体验非常好。以后有需要还会再来。
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酒店回复: Dear Lisa,It was a pleasure having you stay with us at Hyatt House Herndon Reston! We’re so glad you enjoyed our spacious and comfortable accommodations. Rest assured, we will share your comments regarding the water pressure with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we look forward to welcoming you back for another stellar stay in the future.
4.0分
其他
原文
翻译提供方：Google
住宿体验很棒
房间里的壁炉坏了，真让人失望。客厅的天花板上可以看到之前被水浸湿的地方。有些插座也坏了。
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酒店回复: Dear Kimberly,We're happy to hear you had a nice stay with us! While we regret any disappointment with certain aspects of your accommodations, we assure you that we've taken note of this feedback and will make the necessary improvements. Should you ever need a place to stay in Herndon, we'd be honored to welcome you back. Safe travels!
1.0分
其他
原文
翻译提供方：Google
我不推荐。我在网上支付了住宿费，但到酒店后他们又扣了我一笔钱。
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酒店回复: Dear Orlin,We apologize for any billing mishaps you've encountered. As your reservation was created through a third-party site, you will have to reach out to them for any concerns regarding your final bill. Of course, we'd be happy to assist you as well if you reach out to us offline. Thank you, and we hope this matter will be resolved to your satisfaction if it hasn't been already.
5.0分
其他
原文
翻译提供方：Google
这是一家非常适合家人入住的酒店，食物很美味，员工也很友好……
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酒店回复: Dear Fahad,Thank you for joining us at Hyatt House Herndon Reston! We're thrilled our family-friendly atmosphere was the highlight of your visit, and we appreciate you mentioning our delicious offerings and hospitable team. Take care, and know it would be our pleasure to welcome you back anytime.
服务非常好，很干净，窗外的花园维护得不是很好，厨房设备齐全，冰箱内部需要清洁，晚上我们唱了一场非常愉快的卡拉 OK，他们让我们感觉像是一辈子的朋友一样。
房间太棒了！
房间真漂亮！我没想到会有两间浴室！！！而且我超爱那个壁炉。房间布置得也很棒，冰箱、炉灶，甚至还有洗碗机！另外，我希望两间浴室都能布置得井井有条，淋浴区外面还能有个舒适的梳洗区。我一定会再来住的！！
我对这家酒店一点都不喜欢，糟糕透了，比如前台那位，他从来不跟我说话。我到的时候他正在打电话，他帮我确认了情况，却一句话也没跟我说。他当时正在打电话，早餐里的咖啡是凉的吗？
对我的老猫非常热情周到，第一天晚上它去看兽医后没来，还退了钱。真是一群非常友善和善解人意的人。我还见到了驻店经理，她是一位非常和蔼可亲的女士，热情好客，对她的住宿非常关心。
你的房间不是每天都有人打扫的。我预订了这家酒店两周，从第一天起我就要求修理马桶，因为它总是晃来晃去，直到离开那天都没修好。
我在网上看到的照片显示这里看起来很漂亮，但我到达时却完全不是这样。所以预订网上看到的房子时一定要小心。
我们一进酒店就闻到一股难闻的味道，就像沃尔玛卫生间的味道，哈哈。而且我们进房间的时候，地毯全湿了。他们没有免费提供拖鞋，所以一定要带上自己的。总的来说，酒店很干净。免费早餐也很棒，而且很适合带孩子。
套房非常舒适宽敞。床非常舒适。淋浴水压较低，但除此之外，住宿体验非常好。以后有需要还会再来。
住宿体验很棒
房间里的壁炉坏了，真让人失望。客厅的天花板上可以看到之前被水浸湿的地方。有些插座也坏了。
我不推荐。我在网上支付了住宿费，但到酒店后他们又扣了我一笔钱。
这是一家非常适合家人入住的酒店，食物很美味，员工也很友好……