酒店回复: On behalf of the entire hotel team, thank you for taking the time to complete our survey about your experience at Fairfield Inn & Suites Raleigh Wake Forest. It is always encouraging to hear positive feedback as well as those that did not meet your needs, particularly when it comes from those who matter the most – you!Your feedback has been shared with our leadership team. Once again, we appreciate you taking the time to share your feedback. We hope you are able to visit us again. We definitely did not want you to be uncomfortable the way that you were because of the fire alarm. Because of safety, this was no control from the hotel. Safety comes first and we want to make sure that all guests are at safe. Unfortunately, we are unable to turn the alarm off until the fire department arrives to turn it off. We understand that more than one time is not acceptable, but something was missed until they got it right.We do apologize for the timing; however, this can happen at any time of the day. We regret that this had to happen to where it causes the disruption in your resting. We truly apologize for the oversight in giving you the customer service that is deserving to you.We are grateful for your thoughts on this matter and also for your patience. You have our assurance that we will address your comments appropriately.Your feedback is of utmost importance to us. We hope you may consider giving us another opportunity to provide you with a more enjoyable stay in the future. We are positive we can restore your trust.
Enjoyed our stay. We found where we will continue to book when visiting our son at college.
4.0分
家庭亲子
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The only complaint is probably typical for most hotels. Floors and walls are thin enough that you could hear people above us stomping around. It didn’t go on all night but something I noticed. Wouldn’t stop me from staying here again.
3.0分
其他
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This was a quick overnight stay for a wedding. We checked in late very easily and woke up and left before breakfast was served. Even though hot breakfast hadnt been made, the coffee was and there were great cold options. Only negative thing was our room was insanely humid. I even lowered the air to 68 and it was still warm and humid. Other than that the stay was excellent.
很棒的酒店！
外部非常安全，照明良好。
我遇到的所有员工都非常乐于助人、专业且友善。
房间很干净！非常舒适！非常安静！！
早餐总是很新鲜，也很开胃。
我非常享受我的住宿，如果我再次来到这个地区，我还会再来的。
干净整洁，住着很舒服。
我们入住期间，火灾警报出现问题。警报反复响起，但没有人解释。那天晚上我根本没睡着。
没有太多食物可供选择。
房间里的冰箱把所有东西都冻住了。小抽屉关不上。应该安装在墙上或水平放置。浴帘太短，水漏到地板上。告诉了清洁工，但没有修好。
前台工作人员太差劲了——不停地打电话，毫无安全感。晚上 10 点左右，火警响了两次，空调加热系统发出震动噪音，早上没有热水。
最佳的！
非常舒适的新酒店，24小时健身房，总是包含早餐。最佳的！
Enjoyed our stay. We found where we will continue to book when visiting our son at college.
The only complaint is probably typical for most hotels. Floors and walls are thin enough that you could hear people above us stomping around. It didn’t go on all night but something I noticed. Wouldn’t stop me from staying here again.
This was a quick overnight stay for a wedding. We checked in late very easily and woke up and left before breakfast was served. Even though hot breakfast hadnt been made, the coffee was and there were great cold options. Only negative thing was our room was insanely humid. I even lowered the air to 68 and it was still warm and humid. Other than that the stay was excellent.