酒店回复: Dear Guests, Thank you very much for sharing your detailed feedback. We are glad that you appreciated our quiet location and proximity to the historic center of Kraków, allowing easy access to all major attractions. We also appreciate your comments regarding the age of the building, carpet condition, and the limited common areas. We would like to clarify that our aparthotel does not have an elevator, and room cleaning or towel changes are available upon request. Our reception staff is always available to assist guests, and we are pleased to hear that you found them polite and helpful. Regarding luggage storage on the day of check-out, we do provide a secure area near the reception where guests can leave their belongings under supervision. We take all feedback seriously and will continue to work on improvements to make future stays even more comfortable. Kind regards, Aparthotel Leone

酒店回复: Dear Guest, Thank you for your feedback and for staying with us. We’re very sorry to hear that the condition of the mattresses negatively impacted your stay. This is certainly not the level of comfort we aim to provide our guests. While it’s true that some mattresses in our property are being gradually replaced due to wear, we understand this should not affect our guests' rest, and we sincerely apologize for the inconvenience you experienced. Your comments have been passed along to our management team, and we will give priority to reviewing and upgrading the mattresses in the room you stayed in, as well as others in similar condition. We are grateful you appreciated our location, and we hope to have the opportunity to offer you a more comfortable experience in the future. Kind regards, Aparthotel Leone Team

酒店回复: Dear Guest, Thank you very much for taking the time to share your detailed review. We're pleased to hear that you enjoyed your stay with us and found the location ideal for exploring Krakow, as well as the comfort and cleanliness of the rooms. We are grateful for your kind words about our staff, and we're happy that you appreciated the small kitchenettes in the rooms with complimentary tea and coffee. It's great to know that you found the Wi-Fi and smart TV convenient for your needs. We would like to address the two points you mentioned: Daily cleaning: We understand that it can be a bit unusual for daily cleaning to require a request, and we appreciate your understanding. This service is available to guests upon request, and we are happy to provide it at no extra charge. We will make sure to further communicate this process to ensure it’s clear for future guests. Breakfast: We apologize for the inconvenience caused by having to go to a nearby location for breakfast. While we strive to offer the best possible experience, we understand that this arrangement may not suit all guests. We will consider your feedback as we continue to improve our services. We are glad to hear that the price you paid for your stay met your expectations, and we hope that you had a memorable time exploring the city. Once again, thank you for your feedback, and we would be happy to welcome you back in the future for another enjoyable stay in Krakow. Kind regards, The Aparthotel Leone Team

酒店回复: Dear Guest, Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our convenient location and the nearby amenities, including the secure parking and close access to public transport. It's great to know that everything was within easy walking distance for you. We truly appreciate your recommendation and would be more than happy to welcome you again anytime you're in Kraków Warm regards, The Aparthotel Leone Team