酒店回复: Merci pour votre retour positif concernant votre séjour avec nous au Nile Village hotel & spa. J'espère que vous avez apprécié votre lune de miel et que vous avez confiance pour vous voir un gain à l'avenir. invité apprécié que nous avons eu à tout moment cette année. Nous vous remercions encore une fois et salutations à votre famille de retour en France. Levy Ndege, Front office/reservations & revenue manager
I booked a 12-night stay at Nile Village Hotel, expecting a relaxing 4-star experience (in November 2025) - which is what they advertise themselves as. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel. None of this was communicated before arrival, despite the hotel knowing the facilities had been closed since 1 November. Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me, after I contacted ******* to complain. The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.
1.0分
家庭亲子
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I booked a 12-night stay at Nile Village Hotel expecting a relaxing 4-star experience. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel.
None of this was communicated before arrival, despite the hotel being aware that the facilities had been closed since 1 November (I checked in on 9th Nov). Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me. Even then, the replacement hotel was a lower star rating and the hotel refused discuss refunding the difference in price.
The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.
1.0分
独自旅行
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Steer clear of this hotel. It has very poor service, disgusting beds and dirty rooms with lots of dust in the windows and under the bed. Incredibly bad food, slow waiters who took forever to serve you. All the staff smiled brightly, but quickly lost their smile when you didn't tip them. All the staff were more or less beggarly. Fortunately, there are better hotels and better places to go in Uganda.
5.0分
其他
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Very comfortable rooms, I always looked forward to the breakfas, I had traveled for work and having a gym and swimming pool helped me relax very evening,great staff. Very affordable and it's worth every penny
5.0分
商务出差
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The hotel is very nice and the room/bed were quite comfortable. The meal service was great. The barman kept the beer cold and served with a a ready smile;-)
Was there for work - so having the essentials listed above work was key.
Would defintiely stay again.
2.0分
家庭亲子
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I was very disappointed with my stay at Nile Village. I typically stay at this hotel 2-3 times a year and book multiple rooms but this visit was different. The hotel has a new manager and the service just wasn't the same. I booked a total of 3 rooms. One family member was moved 3 times due to issues in the room (broken AC, broken shower) the last room was next to the bar and they had to listen to loud music every night until 1130pm. I booked 3 deluxe rooms but was given the cheaper cottage rooms. I spoke with the front desk multiple times about this but upper management never spoke with me about it. The cottage is about $20 USD per night cheaper than the deluxe rooms. 2 rooms had no shower doors, mold on the ceiling in the bathroom. The filter on the AC was filthy and blew dust when it was turned on. This place has not been taken care of very well as of late.
普通酒店质量较低，有花园和自助餐厅服务，房间很基本，没有魅力，也不是很干净。平庸的餐厅，晚餐服务很差（非常慢），早餐选择很少，咖啡也很糟糕。我不推荐它
我被当作名人对待。工作人员在熟悉和骚扰之间保持着微妙的界限。酒店的各个部分都提供了微妙而乐于助人的礼宾服务。我确实获得了一定程度的匿名性，假装正式。我受到了安静的对待，并获得了特殊的地位和专属设施。 “我会回来的”......引用电影明星斯瓦兹奈格的话！
一家卓越的酒店，环境非常平静和绿色。所有酒店工作人员都随时乐意满足我们的每一个愿望。客房服务非常周到且受到赞赏。餐厅、酒吧、游泳池……都是值得关注的地方和亮点。我和我的妻子度过了一次难忘的时光，如果在访问金贾期间有机会的话，我们一定会回来的。
客户服务太差了，我们在办理入住后被困了将近两个小时，没有拿到房间。工作人员太粗鲁了，漠不关心，好像根本没有客户服务。你能相信没有床单吗？这就是工作人员不给我们房间的理由。而且分配给我们的房间也卖光了。他们毁了我们的复活节假期。我们非常失望地离开了这个地方。伙计们，你们的服务要改进。
I booked a 12-night stay at Nile Village Hotel, expecting a relaxing 4-star experience (in November 2025) - which is what they advertise themselves as. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel. None of this was communicated before arrival, despite the hotel knowing the facilities had been closed since 1 November. Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me, after I contacted ******* to complain. The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.
I booked a 12-night stay at Nile Village Hotel expecting a relaxing 4-star experience. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel.
None of this was communicated before arrival, despite the hotel being aware that the facilities had been closed since 1 November (I checked in on 9th Nov). Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me. Even then, the replacement hotel was a lower star rating and the hotel refused discuss refunding the difference in price.
The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.
Steer clear of this hotel. It has very poor service, disgusting beds and dirty rooms with lots of dust in the windows and under the bed. Incredibly bad food, slow waiters who took forever to serve you. All the staff smiled brightly, but quickly lost their smile when you didn't tip them. All the staff were more or less beggarly. Fortunately, there are better hotels and better places to go in Uganda.
Very comfortable rooms, I always looked forward to the breakfas, I had traveled for work and having a gym and swimming pool helped me relax very evening,great staff. Very affordable and it's worth every penny
The hotel is very nice and the room/bed were quite comfortable. The meal service was great. The barman kept the beer cold and served with a a ready smile;-)
Was there for work - so having the essentials listed above work was key.
Would defintiely stay again.
I was very disappointed with my stay at Nile Village. I typically stay at this hotel 2-3 times a year and book multiple rooms but this visit was different. The hotel has a new manager and the service just wasn't the same. I booked a total of 3 rooms. One family member was moved 3 times due to issues in the room (broken AC, broken shower) the last room was next to the bar and they had to listen to loud music every night until 1130pm. I booked 3 deluxe rooms but was given the cheaper cottage rooms. I spoke with the front desk multiple times about this but upper management never spoke with me about it. The cottage is about $20 USD per night cheaper than the deluxe rooms. 2 rooms had no shower doors, mold on the ceiling in the bathroom. The filter on the AC was filthy and blew dust when it was turned on. This place has not been taken care of very well as of late.