The hotel gentleman was very nice and professional. The room is very clean.
However they only have one luggage carrier so we had to wait to use one.
2.0分
家庭亲子
展开
Check-in experience was rough. We called ahead saying we would be checking in late and there was no one at the front desk when we arrived. We ended up having to call and they finally came to the front desk to check us in. Breakfast was lacking and few of the machines were broken.
4.0分
家庭亲子
展开
Clean, quiet, well maintained. Decent breakfast, could maybe use a few more fruit and juice options. Like most hotels of this kind needs better lighting in the rooms. Women appreciate more light to dress and fix our hair and makeup (besides the bathroom) and especially when more than one woman is sharing a room. Good value at this price range. Would stay here again.
2.0分
其他
展开
The reason I gave 2⭐️ is because the week of the wedding the owner called several people that were in the wedding or attending it and told them they had to cancel their reservations due to “construction” or he told them he over booked! He was in fact quite rude about it! This was very upsetting to us and our guests!! So just a word of warning, maybe go to the hotel in Mukwonago.
5.0分
情侣出游
展开
It was the best room we have stayed in since our honeymoon in the Poconos 27 years ago. The hot tub and the size of the room was amazing. Plenty of room to dance the night away! Loved it. Highly recommend!
2.0分
其他
展开
Booked room was switched out for pet use even though site didnt show no pets allowed in it. Toilet paper was almost entirely used up when we arrived. No towels in pool area so entire hotel was wet from kids etc running around wet including us.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It’s never our intention for guests to feel uncomfortable or receive anything less than a pleasant experience.We do have separate, dedicated pet rooms at our property to ensure all guests—both with and without pets—enjoy a clean and comfortable stay. We regret that there was any mix-up with your room assignment and will be reviewing this with our front desk team to prevent it from happening again.We also apologize that the bathroom supplies and pool towels were not properly stocked. Your comments have been shared with our housekeeping and maintenance teams so that we can address these concerns promptly.We appreciate your feedback and the opportunity to improve. We hope you’ll consider giving us another chance to provide you with a much better stay in the future.
4.0分
其他
展开
I've stayed here every time I'm in East Troy. I booked my room and paid in full back in July and requested a first floor room. I was told by hotel employees on 3 separate occasions that there was no problem with the first floor including once in August and once the night before my arrival. I explained to them that I have bad knees and since this hotel has no elevator, I require the first floor. The night of my arrival, I called to tell them that I was stuck in traffic in Chicago and would be late arrival. I asked again about my room and was advised that I would be on the second floor. I lost my mind and let them know how I felt. They suddenly had a first floor room for me. These people are liars and are not to be trusted. The woman I spoke to that night had been replaced by a man when I arrived. When I brought up the subject about the room and how pissed I was, he would not answer me or make any eye contact during check in. He looked down at the counter every time he spoke like a child who got caught or a coward. Take your pick. This is the only hotel in this town and they take advantage of customers because they can.
展开
酒店回复: Thank you for being a returning guest and for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you experienced during your recent stay. We completely understand the importance of honoring special requests such as first-floor rooms, especially for guests with mobility concerns.Unfortunately, due to being fully booked and several unexpected same-day extensions, we initially had limited availability at the time of your arrival. However, our team was able to make adjustments to ensure you were accommodated on the first floor as requested. We are sorry if the communication regarding this caused confusion or came across as unprofessional — that was never our intention.We appreciate your continued support and the opportunity to improve our service. We’ll be reviewing this situation with our front desk staff to ensure clearer communication and a smoother experience for all guests moving forward.
性价比不错，雪场近，早餐好吃
在我入住期间，工作人员非常乐于助人。房间里设施齐全，还有一个大电视，让我有多余时间的时候可以放松一下。绝对会推荐！
美好的
The hotel gentleman was very nice and professional. The room is very clean.
However they only have one luggage carrier so we had to wait to use one.
Check-in experience was rough. We called ahead saying we would be checking in late and there was no one at the front desk when we arrived. We ended up having to call and they finally came to the front desk to check us in. Breakfast was lacking and few of the machines were broken.
Clean, quiet, well maintained. Decent breakfast, could maybe use a few more fruit and juice options. Like most hotels of this kind needs better lighting in the rooms. Women appreciate more light to dress and fix our hair and makeup (besides the bathroom) and especially when more than one woman is sharing a room. Good value at this price range. Would stay here again.
The reason I gave 2⭐️ is because the week of the wedding the owner called several people that were in the wedding or attending it and told them they had to cancel their reservations due to “construction” or he told them he over booked! He was in fact quite rude about it! This was very upsetting to us and our guests!! So just a word of warning, maybe go to the hotel in Mukwonago.
It was the best room we have stayed in since our honeymoon in the Poconos 27 years ago. The hot tub and the size of the room was amazing. Plenty of room to dance the night away! Loved it. Highly recommend!
Booked room was switched out for pet use even though site didnt show no pets allowed in it. Toilet paper was almost entirely used up when we arrived. No towels in pool area so entire hotel was wet from kids etc running around wet including us.
I've stayed here every time I'm in East Troy. I booked my room and paid in full back in July and requested a first floor room. I was told by hotel employees on 3 separate occasions that there was no problem with the first floor including once in August and once the night before my arrival. I explained to them that I have bad knees and since this hotel has no elevator, I require the first floor. The night of my arrival, I called to tell them that I was stuck in traffic in Chicago and would be late arrival. I asked again about my room and was advised that I would be on the second floor. I lost my mind and let them know how I felt. They suddenly had a first floor room for me. These people are liars and are not to be trusted. The woman I spoke to that night had been replaced by a man when I arrived. When I brought up the subject about the room and how pissed I was, he would not answer me or make any eye contact during check in. He looked down at the counter every time he spoke like a child who got caught or a coward. Take your pick. This is the only hotel in this town and they take advantage of customers because they can.