酒店回复: Gracias por tus comentarios. Lamentamos que tu experiencia no haya sido satisfactoria.
1.0分
其他
原文
翻译提供方：Google
很脏，还有臭虫
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酒店回复: Cher client,Je vous remercie de nous avoir fait part de votre avis suite à votre séjour au Red Roof Inn Hartford - Vernon. J'ai été attristé d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en raison de la propreté de la chambre et des insectes que vous avez signalés avoir aperçus pendant votre séjour. Sachez que nous collaborons avec une entreprise de lutte antiparasitaire qui traite régulièrement l'établissement contre les nuisibles, conformément aux normes du secteur. J'ai transmis vos commentaires à l'établissement afin qu'il puisse collaborer avec les spécialistes pour garantir un fonctionnement optimal.Lors de votre prochain séjour, si vous rencontrez le moindre problème, veuillez contacter immédiatement notre réception afin que nous puissions le résoudre et assurer votre confort. Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à prévenir de tels problèmes à l'avenir. Merci d'avoir choisi Red Roof. Nous espérons que vous nous donnerez l'occasion de vous offrir un meilleur séjour lors de votre prochain séjour dans la région.Cordialement,ReyDirection Red RoofSpécialiste RediResponse
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - Vernon and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve.Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next visit at our hotel.Sincerely,AngelRed Roof Management RediResponse Specialist
2.0分
情侣出游
The shower didnt not and when i called they said they would send someone up and they didnt
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hartford - Vernon. We are saddened to hear that your stay was inconvenienced by the condition of the shower you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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staff was pleasant. property wasnt kept, construction was messy, felt unsafe where they advised me to park.bedding had stains, floor wasnt clean. window didnt lock ..i could go on
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - Vernon. We are delighted to hear that you found our staff pleasant. I am very disheartened to read your review and learn about the experience you faced during your stay with us. The situation that you described regarding the property's cleanliness, the broken window lock, and the safety concerns regarding parking are acknowledged. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
The staff feels like family, they are very approachable and willing to help you with anything you need
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hartford - Vernon. It's wonderful to hear that our staff made you feel like family! We strive to create a welcoming and helpful environment for all our guests, and your feedback confirms that we are succeeding. Knowing our team's approachability and willingness to assist contributed positively to your stay is truly gratifying. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to see you again soon.Sincerely,AnnRed Roof ManagementRediResponse Specialist
2.0分
其他
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It was the worst hotel I’ve ever stayed in! The stairs & hall smelled. The shower caddy had fallen & was in the shower. I asked for it be fixed while I went to dinner. They put it back on shower, it fell off again at 3:30am, scared me half to death & woke us up. We told the front desk there was no soap in the caddy by sink. When we got back from eating it still wasn’t full & there were two travel size slices of soap that smelled awful. Oh and there was no shampoo in shower caddy. No blow dryer, the floor was sticky as was the remote!! I would never go back!!!
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - Vernon. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the possible unpleasant smell, lack of bathroom amenities and the broken shower caddy. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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Big yellow spot on comforter told front desk and he moved us into a different room with a worse stain he then offered to change bedding as he pulls up comforter I noticed every single piece of linen was stained and hairs all up under the bedding we refused to stay and requested a refund
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - Vernon. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bed, definitely not the experience we want our guests to have.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
这次房间非常干净、温暖又舒适。所有设施（浴缸、淋浴和水槽）都运行良好。工作人员非常乐于助人，大堂区域也一尘不染。我一定会再来的！
非常不错的酒店。带宠物入住不额外收费。员工都非常友好热情。
早上 11 点，当你该离开时，他们会敲门，但早上 9 点，他们就已经在敲门，让你离开一晚。120 美元很多，我每周都去，工作用品没有折扣，而且大多数时候 wekeng 会把价格提高得更高。
很脏，还有臭虫
好的
The shower didnt not and when i called they said they would send someone up and they didnt
staff was pleasant. property wasnt kept, construction was messy, felt unsafe where they advised me to park.bedding had stains, floor wasnt clean. window didnt lock ..i could go on
The staff feels like family, they are very approachable and willing to help you with anything you need
It was the worst hotel I’ve ever stayed in! The stairs & hall smelled. The shower caddy had fallen & was in the shower. I asked for it be fixed while I went to dinner. They put it back on shower, it fell off again at 3:30am, scared me half to death & woke us up. We told the front desk there was no soap in the caddy by sink. When we got back from eating it still wasn’t full & there were two travel size slices of soap that smelled awful. Oh and there was no shampoo in shower caddy. No blow dryer, the floor was sticky as was the remote!! I would never go back!!!
Big yellow spot on comforter told front desk and he moved us into a different room with a worse stain he then offered to change bedding as he pulls up comforter I noticed every single piece of linen was stained and hairs all up under the bedding we refused to stay and requested a refund