酒店回复: Gracias por tus comentarios. Lamentamos que tu experiencia no haya sido satisfactoria.
1.0分
其他
原文
翻译提供方：Google
很脏，还有臭虫
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酒店回复: Cher client,Je vous remercie de nous avoir fait part de votre avis suite à votre séjour au Red Roof Inn Hartford - Vernon. J'ai été attristé d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en raison de la propreté de la chambre et des insectes que vous avez signalés avoir aperçus pendant votre séjour. Sachez que nous collaborons avec une entreprise de lutte antiparasitaire qui traite régulièrement l'établissement contre les nuisibles, conformément aux normes du secteur. J'ai transmis vos commentaires à l'établissement afin qu'il puisse collaborer avec les spécialistes pour garantir un fonctionnement optimal.Lors de votre prochain séjour, si vous rencontrez le moindre problème, veuillez contacter immédiatement notre réception afin que nous puissions le résoudre et assurer votre confort. Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à prévenir de tels problèmes à l'avenir. Merci d'avoir choisi Red Roof. Nous espérons que vous nous donnerez l'occasion de vous offrir un meilleur séjour lors de votre prochain séjour dans la région.Cordialement,ReyDirection Red RoofSpécialiste RediResponse
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - Vernon and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve.Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next visit at our hotel.Sincerely,AngelRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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Room was very clean, had all amenities and all worked properly, clean nice white towels, spotless shower n tub. Good WiFi n tv guide.
Only thing I wasn't ok with was the top bedding, that I never use, but was stained n burn holes in it. Other than that was a great stay for the price. Very convenient n a great location near many shopping centers.
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酒店回复: Dear Jennifer,Thank you for your positive feedback on your recent stay at the Red Roof Inn Hartford - Vernon. We're delighted to hear you found the room clean and well-equipped, and appreciated the spotless shower and tub, along with the good WiFi and TV guide. We apologize for the condition of the top bedding. Our goal is to provide a comfortable and affordable experience for our guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope to see you again on your future travels.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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The room was good. Spacious and clean. But we didn't enjoy the skylights with bright lights coming in all night. And the noise from people walking outside to smoke was pretty much all night long. I would stay there again, but I would choose a different room.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - Vernon. We're glad you appreciated the spaciousness and cleanliness of your room. We sincerely apologize for the issue you experienced with the skylights and noise.We hope to continue to provide great experiences for you here at Red Roof. Thank you for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Front desk was horrible! Housekeeper was amazing and extremely helpful! The owner left the property and didnt even tell him. There was me and 2 other customers waiting for about 30 mins for her arrival back but the housekeeper, young gentleman was doing as much as he could to help us.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at Red Roof Inn Hartford - Vernon. I am very sorry to hear about the encounter that you had with the owner. Please accept our sincerest apologies for any inconvenience this may have caused. We are, however, delighted to hear your positive comments regarding our housekeeper.I'll pass this feedback on to the management. At Red Roof, we are committed to preventing future issues as we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
The shower didnt not and when i called they said they would send someone up and they didnt
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hartford - Vernon. We are saddened to hear that your stay was inconvenienced by the condition of the shower you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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staff was pleasant. property wasnt kept, construction was messy, felt unsafe where they advised me to park.bedding had stains, floor wasnt clean. window didnt lock ..i could go on
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - Vernon. We are delighted to hear that you found our staff pleasant. I am very disheartened to read your review and learn about the experience you faced during your stay with us. The situation that you described regarding the property's cleanliness, the broken window lock, and the safety concerns regarding parking are acknowledged. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
这次房间非常干净、温暖又舒适。所有设施（浴缸、淋浴和水槽）都运行良好。工作人员非常乐于助人，大堂区域也一尘不染。我一定会再来的！
非常不错的酒店。带宠物入住不额外收费。员工都非常友好热情。
早上 11 点，当你该离开时，他们会敲门，但早上 9 点，他们就已经在敲门，让你离开一晚。120 美元很多，我每周都去，工作用品没有折扣，而且大多数时候 wekeng 会把价格提高得更高。
很脏，还有臭虫
好的
Room was very clean, had all amenities and all worked properly, clean nice white towels, spotless shower n tub. Good WiFi n tv guide.
Only thing I wasn't ok with was the top bedding, that I never use, but was stained n burn holes in it. Other than that was a great stay for the price. Very convenient n a great location near many shopping centers.
The room was good. Spacious and clean. But we didn't enjoy the skylights with bright lights coming in all night. And the noise from people walking outside to smoke was pretty much all night long. I would stay there again, but I would choose a different room.
Front desk was horrible! Housekeeper was amazing and extremely helpful! The owner left the property and didnt even tell him. There was me and 2 other customers waiting for about 30 mins for her arrival back but the housekeeper, young gentleman was doing as much as he could to help us.
The shower didnt not and when i called they said they would send someone up and they didnt
staff was pleasant. property wasnt kept, construction was messy, felt unsafe where they advised me to park.bedding had stains, floor wasnt clean. window didnt lock ..i could go on