酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed our comprehensive facilities, clean rooms, outstanding environment, and excellent front desk service.We also appreciate your note regarding the comb in the room. Your comment has been shared with our team to ensure we continue to provide all the small amenities that enhance our guests’ comfort.We look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 for another enjoyable stay.Warm regards,Kanta HanvesakulHotel Manager
1.3分
高级房
独自旅行
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圣诞节独自去泰国游玩，入住了诺富特两天
地理位置挺好的，但是缺点却不少！
上一手房客遗漏的东西还在房间犄角旮旯里
洗手间地漏返味，洗手台旁的插座是坏的
入住第二天出门游玩前特意放了50小费在床头
晚上回来房间电视机前的桌子没有收拾我理解，
可是熨烫板和熨斗却没有收，挡住上床的去路，
最离谱是干净的浴巾没有放在浴巾架，而是放在我的行李箱外壳上。这是什么操作？
1.1分
高级房
商务出差
枕套上有血渍 看床品折痕和颜色严重怀疑未换床品 服务态度非常一般 设施老旧发黄 整体就是差
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of the bedding and the condition of the facilities. This is certainly not the standard we aim to provide, and we are very sorry for the discomfort it caused.Your feedback has been shared with our Housekeeping and Engineering teams to ensure immediate corrective action and prevent similar situations in the future. We also regret that our service did not meet your expectations and will address this with our team to improve attentiveness and professionalism.We truly hope for an opportunity to restore your confidence in our hotel.Warm regards,Novotel Bangkok Sukhumvit 20
酒店回复: Dear Valued Guest,Thank you for sharing such a thoughtful review of your stay. We’re delighted that you found your booking to be a great value and that the complimentary dinner and breakfast exceeded your expectations with their rich selection. It’s wonderful to know you enjoyed the comfort of your room and the quiet atmosphere, despite the lobby being busy during check-in.We also appreciate your feedback regarding the bathroom size. While we’re glad the separate wet and dry shower area was convenient, we will certainly keep your comment in mind as we continue to improve our facilities.It was our pleasure to host you, and we hope to welcome you back soon for another enjoyable stay.Warm regards,Kanta HanvesakulHotel Manager
酒店回复: 尊敬的宾客：
感谢您抽出时间与我们分享您的反馈。我们很高兴得知您觉得我们的服务优质、员工友善，并且您享用了美味的早餐。
同时，对于您在更换床单和毛巾方面遇到的不便，以及泳池维修期间造成的不便，我们深表歉意。感谢您的理解，我们会将您的意见反馈给我们的客房服务团队，以确保改进。
您的反馈对我们非常宝贵，我们真诚地希望有机会再次欢迎您，让您享受更加舒适愉快的住宿体验。
此致，
Kanta Hanvesakul
酒店经理
点评来源 Trip.com
4.7分
高级特大床房
独自旅行
酒店地理位置不错，距离BTS和MIT九百多米不算太远，酒店的早餐也不错，种类非常丰富。
酒店还有浴缸，洗澡的时候不是很方便，淋浴和浴缸在一起。
酒店的被子有一股很怪的味道，房间内的设施也比较古早。
总体评价还可以以适合旅行！
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you appreciated our convenient location and enjoyed the variety of options at breakfast.We apologize for the inconvenience caused by the combined shower and bathtub setup, as well as the issue with the quilt’s smell and the dated room amenities. Please be assured that your comments have been shared with our housekeeping and maintenance teams for improvement.We appreciate your understanding and hope to welcome you back for an even better stay in the future.Warm regards,Kanta HanvesakulHotel Manager
3.7分
高级房
家庭亲子
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卫生条件一般，枕头套脏兮兮的，让他们来换，二话不说就答应了（这点值得称赞）
其他都很一般的感觉，诺富特定位4星，但这家只能勉强3.5星，无力吐槽。
槽点：
自驾的话，停车要非常小心，车库非常狭窄。刚提车+晚上+下雨的话，务必小心留神。
房间卫生条件一般，上述说过了，枕头套和被套都显得脏。
值得称赞的地方：
一位瘦瘦高高的大堂经理很有礼貌。
14岁小孩早餐赠送，而且早餐比较丰富。
如果卫生条件能进一步改善的话，这个酒店是很推荐的，性价比很高。
另外：酒店所在的巷子应该是***，有点杂，甚至有***在招徕。
图一：酒店附近的驾车环境，左右穿插的摩托车没拍下，实际上骑手全方位环绕在你车旁。
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酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered, especially with the pillowcases and duvet cover. Please rest assured that your comments have been shared with our housekeeping team to ensure immediate improvements and prevent recurrence.We appreciate your kind recognition of our team’s prompt response and the politeness of our lobby manager. Your note about the breakfast policy and its generosity is also valued.Regarding the parking situation and the surrounding area, we understand your concerns and will continue to explore ways to improve safety and convenience for our guests.Your feedback is extremely important to us as it helps us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future to provide a stay that better meets your expectations.Thank you again for choosing Novotel Bangkok.Warm regardsKanta HanvesakulHotel Manager
4.7分
高级双床房
商务出差
还可以 位置不错
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酒店回复: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kanta HanvesakulHotel Manager
4.8分
高级房
家庭亲子
早餐不错，服务也很好，半小时一趟免费tuktuk车送到主街道，距离Asokh站很近了。
唯一不满意的是，泳池里面台阶上有很多装修留下的不平整的地方，刮伤了孩子的膝盖，还好不严重。。
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酒店回复: Dear Valued Guest,Thank you very much for your kind feedback regarding our breakfast, service, and tuk-tuk shuttle — we’re delighted to hear you enjoyed these aspects of your stay.We sincerely apologize for the inconvenience caused by the uneven steps in the pool that affected your child. Please rest assured that we take this matter seriously, and we have plans to renovate the pool area soon to ensure safety and comfort for all our guests.Thank you again for bringing this to our attention. We hope to welcome you and your family back for an even better experience in the near future.Warm regards,Kanta HanvesakulHotel Manager
设施：设施齐全，有健身房游泳池桑拿房，就是房间没有梳子
卫生：卫生干净
环境：酒店环境没得说，距离最近的地铁站走路 10 分钟左右，周围吃饭按摩都很方便
服务：前台服务很好
圣诞节独自去泰国游玩，入住了诺富特两天
地理位置挺好的，但是缺点却不少！
上一手房客遗漏的东西还在房间犄角旮旯里
洗手间地漏返味，洗手台旁的插座是坏的
入住第二天出门游玩前特意放了50小费在床头
晚上回来房间电视机前的桌子没有收拾我理解，
可是熨烫板和熨斗却没有收，挡住上床的去路，
最离谱是干净的浴巾没有放在浴巾架，而是放在我的行李箱外壳上。这是什么操作？
枕套上有血渍 看床品折痕和颜色严重怀疑未换床品 服务态度非常一般 设施老旧发黄 整体就是差
我非常享受在这家酒店的住宿体验！它看起来更适合商务旅客，但服务同样出色。我提前抵达酒店时，房间还没有准备好，但他们主动提出帮我们把行李送到房间里。晚上回来后，我们在顶楼的酒吧兼餐厅（有烤肋排！）吃了两顿美妙的晚餐！晚餐非常棒，很快就成了我们此行的亮点！诺富特酒店做得真好！
房间很豪华，床很舒服，最重要的是很干净。我喜欢那个有趣的淋浴区和马桶隔断设计，让一切都更方便了。我的房间正对着电梯，所以如果您的睡眠很浅，可能会被噪音打扰。
早餐种类非常丰富，从面条到各种蛋类，还有国际美食（味噌汤、印度菜）。早上，我看到很多商务旅客在早餐区忙碌，如果您穿着随意，可能会感到有些不自在。但这只是我个人的感受。
酒店距离Asok轻轨站步行即可到达。酒店每30分钟有一班免费的嘟嘟车。我曾经在走回酒店的路上被雨淋到，所以需要合理安排行程。不然的话，也可以找个咖啡馆坐坐，等雨停了再走。
总的来说，这是一家很棒的酒店，周围还有几家按摩店。酒店对面的那家按摩店简直太棒了！真希望我能早点发现它。
我觉得500多定这个酒店很好啊，更意外的是居然赠送了晚餐，开始没报多大希望所以第一天晚上没去，第二天去了，简直太意外了，非常丰富的菜品，我们2个人没吃完。还有几道菜没拍照。如果说缺点只能说卫生间有点小吧，但是干湿分离淋浴区不小，也还可以。早餐也挺丰富的。我们入住的那天大堂一堆印尼旅行团真的很吵，不过好在房间里不吵，听不到任何声音。空调温度也很适宜
服务很好，员工也很友善。酒店提供接送服务，但我们没用上。打扫的时候，浴巾和床单都没有更换。游泳池在维修，酒店提议送我们去另一家诺富特酒店的泳池，但我们拒绝了。早餐不错，比一些酒店的要好。
酒店地理位置不错，距离BTS和MIT九百多米不算太远，酒店的早餐也不错，种类非常丰富。
酒店还有浴缸，洗澡的时候不是很方便，淋浴和浴缸在一起。
酒店的被子有一股很怪的味道，房间内的设施也比较古早。
总体评价还可以以适合旅行！
卫生条件一般，枕头套脏兮兮的，让他们来换，二话不说就答应了（这点值得称赞）
其他都很一般的感觉，诺富特定位4星，但这家只能勉强3.5星，无力吐槽。
槽点：
自驾的话，停车要非常小心，车库非常狭窄。刚提车+晚上+下雨的话，务必小心留神。
房间卫生条件一般，上述说过了，枕头套和被套都显得脏。
值得称赞的地方：
一位瘦瘦高高的大堂经理很有礼貌。
14岁小孩早餐赠送，而且早餐比较丰富。
如果卫生条件能进一步改善的话，这个酒店是很推荐的，性价比很高。
另外：酒店所在的巷子应该是***，有点杂，甚至有***在招徕。
图一：酒店附近的驾车环境，左右穿插的摩托车没拍下，实际上骑手全方位环绕在你车旁。
还可以 位置不错
早餐不错，服务也很好，半小时一趟免费tuktuk车送到主街道，距离Asokh站很近了。
唯一不满意的是，泳池里面台阶上有很多装修留下的不平整的地方，刮伤了孩子的膝盖，还好不严重。。