酒店回复: Thank you for such a wonderful review! 🌟 We’re so glad you enjoyed our convenient location, clean and modern spaces, and that our team could get you checked in quickly—especially so close to midnight. Nothing beats jumping straight into a comfy bed after a long trip! 🛏️✨We look forward to welcoming you back whenever your travels bring you our way.
酒店回复: Thank you for taking the time to share your experience with us. We’re glad you chose to stay at our hotel, but we sincerely apologize that certain aspects of your stay did not meet your expectations.We appreciate your comments regarding the hot water, breakfast selection, and the condition of some items. Your feedback is important, and we will share it with our management and culinary teams to ensure improvements are made so that future guests enjoy a higher standard of service.We’re grateful for your 8/10 rating and hope to have the opportunity to provide you with a better experience on your next visit to Sarnia.
3.0分
家庭亲子
原文
翻译提供方：Google
床垫不舒服，感觉像弹簧一样，房间清洁不好，要求换床单好几次，直到一周的住宿期间才换了一次。
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酒店回复: Thank you for taking the time to share your experience with us. I’m very sorry to hear that the mattress comfort and housekeeping service did not meet your expectations during your stay.Please know that your feedback is taken seriously, and I will share your comments with our housekeeping and maintenance teams to address these issues promptly.We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好且乐于助人。
房间干净整洁，风格现代。
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酒店回复: Dear Kathrin,Thank you for the 10/10! We're thrilled to know you had a great stay with us. Your feedback means a lot to the entire team.We look forward to welcoming you back to Holiday Inn Express Sarnia – Point Edward soon!Warm regards,Tanveer Singh RiarGuest Service SupervisorHoliday Inn Express Sarnia – Point Edward
5.0分
其他
Only stayed a night but enjoyed the pool and the breakfast. Very quiet, comfy beds, and friendly people.
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酒店回复: Thank you for the perfect 10/10 rating! We truly appreciate you taking the time to share your experience.We’re delighted to know you enjoyed your stay and hope to welcome you back to Holiday Inn Express Sarnia – Point Edward again soon.
5.0分
情侣出游
Was clean room and environment with required amenities. Staff were courteous and friendly.
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酒店回复: Thank you for the perfect 10/10 rating! We truly appreciate you taking the time to share your experience.We’re delighted to know you enjoyed your stay and hope to welcome you back to Holiday Inn Express Sarnia – Point Edward again soon.
5.0分
家庭亲子
Front desk worker was very friendly, efficient, and wanting to provide good service
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酒店回复: Thank you so much for your perfect 10/10 rating! We’re delighted to hear you enjoyed your stay and truly appreciate your feedback. We hope to welcome you back again soon!
干净整洁，入住体验非常好，工作人员很友善，服务也很棒。
我对这个地方真是越来越不满意了。上次除了我付的400美元房费，他们又额外收了我50美元，而且我在酒店里买的任何食物都要单独付费。这次更离谱，入住前竟然连房间都没打扫。
房间很干净，早餐也不错，客户服务也很好。
很棒的体验
地理位置优越，就在美加边境。小镇安静安全。酒店非常现代化，干净整洁，工作人员非常乐于助人。我最多只花了三分钟就办理了入住，我们到达时正值午夜前，所以很快就能睡在舒适的床上。
服务和商品不足
我们打电话时报价有误，所以我们通过 HOTEL.ca 预订。他们似乎在限量供应热水，早上淋浴的热水很少。
早餐吧使用了很多过时的物品，不像其他假日酒店。茶、果酱、贝果都很老很硬，丹麦酥也都切成了小块。这与我们在假日酒店习惯的服务和标准完全不符。
床垫不舒服，感觉像弹簧一样，房间清洁不好，要求换床单好几次，直到一周的住宿期间才换了一次。
工作人员非常友好且乐于助人。
房间干净整洁，风格现代。
Only stayed a night but enjoyed the pool and the breakfast. Very quiet, comfy beds, and friendly people.
Was clean room and environment with required amenities. Staff were courteous and friendly.
Front desk worker was very friendly, efficient, and wanting to provide good service