我带孙子去度假庆祝他的 18 岁生日，在他祖父因癌症去世后，我在网上支付了 on the Beach 升级到海景平房公寓的费用，这要花费很多钱，但考虑到发生的事情，我认为这将是一种享受。到达酒店后，我们被安排在主酒店普通标准间。相当过时。它确实有海景。但这不是我们支付的平房，我们在那里会见了朋友，看到他们在平房里比我们更豪华，我们感到很沮丧，然而有一对夫妇实际上预订了主接待室，支付的费用比我们便宜很多。我们向接待处投诉时，被经理敷衍了事，经理将我们升级到主接待室，但费用更贵，这完全不是事实，她说这话时甚至没有检查我的名字或房间号，就像他们使用相同的脚本一样。不会把我们换到我们支付的平房。而且从来没有给我们提供我们支付的升级出租车，所以多花了 50 英镑，我们不得不乘坐长途汽车去机场，花了 3 倍的时间。我们付的钱从来没有得到。写信给 on the Beach，我也有同样的感受...不要额外付费升级，因为你得不到你想要的东西。基本房要 2k 左右。
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酒店回复: 此评论不适用于 O Spa。这位女士正在谈论一家海滨酒店，而我们位于沙漠中！非常具有破坏性，不是我们的财产。即使很明显这不是对 O Spa 的评论，猫途鹰也不会删除！
Beautiful grounds and rooms perfect hot jacuzzis the owners treat the guest like family I visit from Vegas twice a month to relax and get away
2.0分
其他
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Cleanliness issues. I love mineral springs generally. There are general cleanliness issues at the property. This was my second visit as I travel to the area for work regularly. I had concerns about cleanliness on my initial visit. I figured I would give it a second chance. Unlikely to be a third visit. I think I am just hoping that Living Waters Spa will reopen. I am going to try some other mineral spring properties in the area.
5.0分
其他
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A Hidden Gem in the Desert – Peaceful, Private, and Perfect! My husband and I absolutely loved our stay at Hotel 02. From the moment we arrived, we were warmly welcomed by the wonderful owners, Rick and Jia, who were incredibly kind, friendly, and genuinely hospitable. If you needed anything they were a text away. Check in was a breeze. We received a text with all the pertinent information. main entrance & room # with digital codes along with WiFi. Easiest check in ever. The property offers a quiet and private oasis that instantly put us at ease. Our room was clean, cozy, and very comfortable. The room has a coffee maker, small fridge, shampoo & shower gel. One of the highlights was the natural spring water pool—refreshing and beautifully maintained. We also enjoyed spending time in the enormous hot tub, thoughtfully covered to protect from the midday sun. The landscaping is lush and inviting, with tall palm trees and serene rooviews that create the perfect desert retreat. The daybeds around the pool made lounging a dream—relaxing, peaceful, and even a little luxurious. They offer 3 large cabanas with couches and a projection screen for music videos and concerts. The sound system is great and the music playlist brought back great memories. Whether you’re looking to unwind and recharge, or hoping to meet kind and like-minded people, Hotel 02 is the place. We can’t wait to return and highly recommend it to anyone seeking a relaxing escape in Desert Hot Springs. They also offer day passes. Invite friends and go check it out.
1.0分
其他
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This was awful, the website shown something completely different. We traveled from out of state only to walk out 5 minutes later. The pool was green, broken-down outdoor facilities. The front door had zero security, as not one was there to welcome you in. We have stayed / visited other LS friendly / clothing optional spas in the area. Go to another. Total ripped off!
1.0分
其他
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The place is basically disgusting. The pictures have got to be 10 years old. The landscaping is overgrown. The pool in the picture is sparkling the real pool either has algea or cooper deposits streaking it. It surface will make your feet bleed. Sat at the door 10 min calling the number with no response. Finally knocked real hard and a guest just let us in. Fortunately we were there on a day pass only. So the hit was not too bad, but would never stay from what we saw. Great people, mostly liifestyle, but that is about it. Invest some money and clean it up.
1.0分
其他
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Our (attempted) stay at The O Spa and Resort was a complete disaster. The day before our stay, we called to request an early check-in. Rick informed us that while we couldn’t check in before 4:00 PM, we could arrive at noon and hang around the pool until our room was ready. However, when we arrived at 11:45 AM and called Rick, his response was that we were “really freaking early.” He provided the door code, and we entered the resort. While the grounds were relatively nice, there was no shaded area over the pool except for two umbrellas, both occupied by other guests. There were other shaded areas, but they were unmarked, leaving us unsure if they were rental cabanas or available for everyone’s use. With no staff on the grounds to ask and not wanting to bother Rick, who was already irritated, we decided to Uber to another resort for the day. We returned at 4 PM, still without any check-in information. After calling the number on the door, we were texted a room code but not the room number. When we finally got the room number and entered, we were horrified to find two other guests asleep on the bed. Intruding on another guest’s privacy is not our idea of a “friendly encounter,” and had they been awake, we would have been extremely apologetic. With no staff on site, we called the hotel again. The manager arrived about 10 minutes later, but instead of addressing us, we overheard him rudely trying to kick some other guests out of their room. It became clear that he was doing this to accommodate us. Deeply disturbed by what had already transpired, we confronted him, asking how many guests would have to suffer due to his lack of organization and poor people skills. His response made us feel as though we were being unappreciative of his efforts. We left and had to make emergency arrangements for the night on Labor Day weekend. Only after we left did he send an apologetic text message, claiming the people in the original room were a confused elderly woman who had been staying for a few additional days. This doesn’t add up—if he knew this to be the case, why would he give us the room code? Were we supposed to share the room with her? This guy isn’t even good at lying.
场地非常漂亮，有多个不同温度的天然矿泉水池、烧烤/公用厨房、池畔欢快的休息室音乐和干净舒适的房间！还有一个完整的水疗中心，得到了组合按摩，非常完美。肯定会再次入住。
请留下您的联系信息。在阅读了一些评论后，这些评论表明这是一个友好的开放场所，我想预订，但在这里找不到联系信息。终于有了一个允许言论自由、不带任何评判的地方。我们不得不去泰国和巴厘岛寻找一个适合与我们的伴侣和其他人公开表达的地方。
我带孙子去度假庆祝他的 18 岁生日，在他祖父因癌症去世后，我在网上支付了 on the Beach 升级到海景平房公寓的费用，这要花费很多钱，但考虑到发生的事情，我认为这将是一种享受。到达酒店后，我们被安排在主酒店普通标准间。相当过时。它确实有海景。但这不是我们支付的平房，我们在那里会见了朋友，看到他们在平房里比我们更豪华，我们感到很沮丧，然而有一对夫妇实际上预订了主接待室，支付的费用比我们便宜很多。我们向接待处投诉时，被经理敷衍了事，经理将我们升级到主接待室，但费用更贵，这完全不是事实，她说这话时甚至没有检查我的名字或房间号，就像他们使用相同的脚本一样。不会把我们换到我们支付的平房。而且从来没有给我们提供我们支付的升级出租车，所以多花了 50 英镑，我们不得不乘坐长途汽车去机场，花了 3 倍的时间。我们付的钱从来没有得到。写信给 on the Beach，我也有同样的感受...不要额外付费升级，因为你得不到你想要的东西。基本房要 2k 左右。
为自己和亲戚安排了七月份的旅行。不幸的是，我的亲戚本月（2022 年 3 月）因新冠肺炎去世。打电话给度假村取消我的预订。 3/10周四有人接电话，说前台没有人完成取消。指示我在 3 月 14 日星期一回电。 3 月 14 日打电话，同一个人接电话，说前台没有人来完成取消，因为他们只是一个 14 间客房的水疗中心，没有 24 小时前台服务。告诉我明天 3 月 15 日下午 2:30 后回电，然后我们就挂断了电话。我感到不安，所以我回电话以确保它能够完成并确保这不是一个骗局。电话里的人很不高兴，对我大喊“他们没有时间”，然后就挂断了！我气死了！！！是的，传递这个地方。我将离开此审查并联系 BBB。这不行！作为一家企业，你怎么能不处理业务，更不用说以这种方式与潜在客户交谈了？再也不。
Beautiful grounds and rooms perfect hot jacuzzis the owners treat the guest like family I visit from Vegas twice a month to relax and get away
Cleanliness issues. I love mineral springs generally. There are general cleanliness issues at the property. This was my second visit as I travel to the area for work regularly. I had concerns about cleanliness on my initial visit. I figured I would give it a second chance. Unlikely to be a third visit. I think I am just hoping that Living Waters Spa will reopen. I am going to try some other mineral spring properties in the area.
A Hidden Gem in the Desert – Peaceful, Private, and Perfect! My husband and I absolutely loved our stay at Hotel 02. From the moment we arrived, we were warmly welcomed by the wonderful owners, Rick and Jia, who were incredibly kind, friendly, and genuinely hospitable. If you needed anything they were a text away. Check in was a breeze. We received a text with all the pertinent information. main entrance & room # with digital codes along with WiFi. Easiest check in ever. The property offers a quiet and private oasis that instantly put us at ease. Our room was clean, cozy, and very comfortable. The room has a coffee maker, small fridge, shampoo & shower gel. One of the highlights was the natural spring water pool—refreshing and beautifully maintained. We also enjoyed spending time in the enormous hot tub, thoughtfully covered to protect from the midday sun. The landscaping is lush and inviting, with tall palm trees and serene rooviews that create the perfect desert retreat. The daybeds around the pool made lounging a dream—relaxing, peaceful, and even a little luxurious. They offer 3 large cabanas with couches and a projection screen for music videos and concerts. The sound system is great and the music playlist brought back great memories. Whether you’re looking to unwind and recharge, or hoping to meet kind and like-minded people, Hotel 02 is the place. We can’t wait to return and highly recommend it to anyone seeking a relaxing escape in Desert Hot Springs. They also offer day passes. Invite friends and go check it out.
This was awful, the website shown something completely different. We traveled from out of state only to walk out 5 minutes later. The pool was green, broken-down outdoor facilities. The front door had zero security, as not one was there to welcome you in. We have stayed / visited other LS friendly / clothing optional spas in the area. Go to another. Total ripped off!
The place is basically disgusting. The pictures have got to be 10 years old. The landscaping is overgrown. The pool in the picture is sparkling the real pool either has algea or cooper deposits streaking it. It surface will make your feet bleed. Sat at the door 10 min calling the number with no response. Finally knocked real hard and a guest just let us in. Fortunately we were there on a day pass only. So the hit was not too bad, but would never stay from what we saw. Great people, mostly liifestyle, but that is about it. Invest some money and clean it up.
Our (attempted) stay at The O Spa and Resort was a complete disaster. The day before our stay, we called to request an early check-in. Rick informed us that while we couldn’t check in before 4:00 PM, we could arrive at noon and hang around the pool until our room was ready. However, when we arrived at 11:45 AM and called Rick, his response was that we were “really freaking early.” He provided the door code, and we entered the resort. While the grounds were relatively nice, there was no shaded area over the pool except for two umbrellas, both occupied by other guests. There were other shaded areas, but they were unmarked, leaving us unsure if they were rental cabanas or available for everyone’s use. With no staff on the grounds to ask and not wanting to bother Rick, who was already irritated, we decided to Uber to another resort for the day. We returned at 4 PM, still without any check-in information. After calling the number on the door, we were texted a room code but not the room number. When we finally got the room number and entered, we were horrified to find two other guests asleep on the bed. Intruding on another guest’s privacy is not our idea of a “friendly encounter,” and had they been awake, we would have been extremely apologetic. With no staff on site, we called the hotel again. The manager arrived about 10 minutes later, but instead of addressing us, we overheard him rudely trying to kick some other guests out of their room. It became clear that he was doing this to accommodate us. Deeply disturbed by what had already transpired, we confronted him, asking how many guests would have to suffer due to his lack of organization and poor people skills. His response made us feel as though we were being unappreciative of his efforts. We left and had to make emergency arrangements for the night on Labor Day weekend. Only after we left did he send an apologetic text message, claiming the people in the original room were a confused elderly woman who had been staying for a few additional days. This doesn’t add up—if he knew this to be the case, why would he give us the room code? Were we supposed to share the room with her? This guy isn’t even good at lying.