酒店回复: Estimado huésped,Agradezco sus comentarios sobre su estancia en el Red Roof Inn Branson. Lamento saber que su estancia no cumplió con sus expectativas debido a la preocupación por las toallas y los insectos que mencionó. Le informo que trabajamos con una empresa de control de plagas que realiza tratamientos periódicos en la propiedad, como es habitual en el sector. He notificado sus comentarios al hotel para que puedan trabajar con los especialistas y garantizar que todo esté en orden.En Red Roof, nuestro objetivo es que confíe en nuestra capacidad para prevenir problemas similares en el futuro. Gracias por elegir Red Roof. Esperamos tener la oportunidad de brindarle una mejor estancia la próxima vez que visite la zona.Atentamente,ReyGerencia de Red RoofEspecialista de RediResponse
4.0分
家庭亲子
原文
翻译提供方:Google
没有意见
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酒店回复: Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Branson and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to see you next time, should your travels bring you back to our area.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
Room had roaches in it. Staff would not clean the room and no fresh towels until I demanded 4 times
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Branson. I was saddened to read that your stay fell short of your expectations due to the insects you reported and staff's service. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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Convenient location; friendly front desk staff; plentiful parking. The light over the sink needs to replaced with a proper light fixture. The bed by the window squeaks when you sit in it my the table. More outlets that are easily accessible would be helpful. The door on the north side doesn't lock.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Branson. We are delighted to hear you found our location convenient and appreciated our friendly front desk staff and ample parking. I am sorry to hear about the issues with the sink light, squeaky bed, inaccessible outlets, and faulty door lock. I will share this feedback with staff right away to have that looked into and addressed.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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We stayed in Room 301 for 4 nights. Floor needed swept & mopped - it was VERY dirty, no alarm clock, not enough outlets, having no carpet w/a rolling chair is a hazard, headboard fell off wall, showerhead barely had water coming out, toilet very slow flushing, door to room was crooked & hard to lock the swing lock & only 1 bath towel(there were 2 people)
OUR FIRST night, My husband made a complaint of everything listed above. I went to front desk to ask for 3 towels, When asked what could be done for a better stay, he said if the showerhead and headboard could be fixed by next day then we would stay, other wise we would go somewhere else.
SECOND DAY we were gone all day, came back to find the showerhead & headboard had been fixed. No room service done.
THIRD DAY on our way out we asked if there was room service. She told us her room service person had done that yesterday - we never received room service yesterday. She said she'd get it taken care of. We came back later that day, she told us she had done the room service in our room. The sheets were changed, bed was made, trash emptied, furniture, sink & bathroom areas wiped down, shower was not clean because the no slip "strips" were dirty & the floors were not swept & mopped.
FOURTH DAY(check out day) I ask for toilet paper. Vacuuming of hall & stairs only done this day, she said owner was coming.
We will not be staying at any Red Roof Inn after this experience -- the worst ever of any motel we had stayed before.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Branson. Your description of the room conditions, service, and the repeated failures to address your concerns are deeply concerning. I understand your frustration and disappointment, and I sincerely apologize that we did not meet your expectations or provide a comfortable and clean environment. Your feedback is super important, and we’ll be using it to make some serious improvements. Thanks for letting us know what went wrong.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
2.0分
情侣出游
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We stayed at the red roof inn many times. It has gone down hill since 1-1/2 yrs ago. Never saw a vacuum cleaner, halls were dirty (downstairs) no pictures but had screws for pictures! Couldn’t open the shower, stuck at bottom. Shower dripped all day and night. Couple were fighting loud, every word was F. Husband called and the they came down and said hold it down. Same person was smoking in a no smoking building.
And the neighbor went to the wrong room but the door opened with her key! The woman in the room was frightened! I have pictures to show!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Branson. I am so sorry to hear about the multiple issues you experienced during your recent stay at our location. It is disheartening to learn that the cleanliness of the hallways and the condition of your room did not meet your expectations. Please accept our apologies for this experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will allow us the opportunity to provide you with an improved experience during your next visit at Red Roof.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
Staff was very accommodating and friendly. Room was clean and spacious. Will be back next year
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Branson. It's wonderful to hear that our staff's accommodation and friendliness, along with the cleanliness and spaciousness of your room, made your stay enjoyable. We are delighted you plan to return next year. Your positive feedback is truly appreciated and encourages our team to continue providing excellent service.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for your kind words. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
breakfast was fresh but they ran out on one day. Had to wait for more food. Parking was fine
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酒店回复: Hello Valued Guest,We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn Branson. We re disheartened to see your comments, however we fear you might have our location confused with another as the property doesn't have the amenities that you mentioned. Please review your recent stay details to ensure this is the location you intended to review. If a mistake had been made, please let us know so it can be corrected.Post stay feedback is very important to Red Roof as is the accuracy of the content provided. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Many thanks,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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Parking was good.
We didn’t eat breakfast there, my hubby is diabetic and there aren't many sugar free choices.
Our first night there was no Hot water zilch,zero, nada. So freshing up from our drive in, wasn't going to happen .
They did help when our room key needed reactivated. It served its pupose we needed a place to sleep. Bed was comfortable enough.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Branson. We are glad the parking met your needs and the bed was comfortable. I understand the disappointment regarding the breakfast options and the inconvenience of not having hot water on your first night. We are glad our team could assist with reactivating your room key, and we're pleased the bed was comfortable. I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
4.0分
其他
Room was clean, staff was friendly and helpful, breakfast wasn't mom's cooking but it was alright, locafioknwasn
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Branson. We're delighted to hear you found the room clean and the staff friendly and helpful. We appreciate your feedback on the breakfast; we're glad it was satisfactory.Thank you for choosing Red Roof and for sharing your experience with us. We hope we have the opportunity to see you again in the future. Sincerely,ErikaRed Roof Management RediResponse Specialist
房间很脏,有蟑螂,浴室里也没有毛巾。我的入住体验非常糟糕。
没有意见
Room had roaches in it. Staff would not clean the room and no fresh towels until I demanded 4 times
Convenient location; friendly front desk staff; plentiful parking. The light over the sink needs to replaced with a proper light fixture. The bed by the window squeaks when you sit in it my the table. More outlets that are easily accessible would be helpful. The door on the north side doesn't lock.
We stayed in Room 301 for 4 nights. Floor needed swept & mopped - it was VERY dirty, no alarm clock, not enough outlets, having no carpet w/a rolling chair is a hazard, headboard fell off wall, showerhead barely had water coming out, toilet very slow flushing, door to room was crooked & hard to lock the swing lock & only 1 bath towel(there were 2 people)
OUR FIRST night, My husband made a complaint of everything listed above. I went to front desk to ask for 3 towels, When asked what could be done for a better stay, he said if the showerhead and headboard could be fixed by next day then we would stay, other wise we would go somewhere else.
SECOND DAY we were gone all day, came back to find the showerhead & headboard had been fixed. No room service done.
THIRD DAY on our way out we asked if there was room service. She told us her room service person had done that yesterday - we never received room service yesterday. She said she'd get it taken care of. We came back later that day, she told us she had done the room service in our room. The sheets were changed, bed was made, trash emptied, furniture, sink & bathroom areas wiped down, shower was not clean because the no slip "strips" were dirty & the floors were not swept & mopped.
FOURTH DAY(check out day) I ask for toilet paper. Vacuuming of hall & stairs only done this day, she said owner was coming.
We will not be staying at any Red Roof Inn after this experience -- the worst ever of any motel we had stayed before.
We stayed at the red roof inn many times. It has gone down hill since 1-1/2 yrs ago. Never saw a vacuum cleaner, halls were dirty (downstairs) no pictures but had screws for pictures! Couldn’t open the shower, stuck at bottom. Shower dripped all day and night. Couple were fighting loud, every word was F. Husband called and the they came down and said hold it down. Same person was smoking in a no smoking building.
And the neighbor went to the wrong room but the door opened with her key! The woman in the room was frightened! I have pictures to show!
Staff was very accommodating and friendly. Room was clean and spacious. Will be back next year
breakfast was fresh but they ran out on one day. Had to wait for more food. Parking was fine
Parking was good.
We didn’t eat breakfast there, my hubby is diabetic and there aren't many sugar free choices.
Our first night there was no Hot water zilch,zero, nada. So freshing up from our drive in, wasn't going to happen .
They did help when our room key needed reactivated. It served its pupose we needed a place to sleep. Bed was comfortable enough.
Room was clean, staff was friendly and helpful, breakfast wasn't mom's cooking but it was alright, locafioknwasn