酒店回复: Dear Eyberth,Thank you for sharing your recent experience at our hotel. We sincerely apologize for the inconvenience you faced with our receptionist's availability. Your feedback is invaluable, and we understand the importance of having someone present to assist guests promptly. Rest assured, we are reviewing our staffing protocols to ensure there is always a team member available on-site to attend to our guests' needs without delay. We appreciate your understanding and hope to welcome you back for a more seamless stay.
1.0分
商务出差
Room wasn't cleaned, floors stayed wet and had signs of leak damage, items left in room and freezer, lot lizards working the area, tenets asking for money
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酒店回复: Hello Erik,Thank you for taking the time to share your feedback. We take cleanliness and guest comfort seriously, and I regret to hear that your experience fell short of expectations. Your concerns about the room conditions and safety are important to us and will be escalated to management for their review. We appreciate your input as it helps us to improve for future guests. Thank you for your comments and for staying with us.
1.0分
商务出差
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The room they gave me was dirty.. the ceiling had patches in it… the cabinets were tore up. The floors were dirty and the bathroom wasn’t clean cause someone used the bathroom without flushing the toilet.
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酒店回复: Dear Kesley,That definitely doesn't sound like the experience you were expecting, and we’re truly sorry you were met with that kind of room condition. It’s clear we missed the mark on cleanliness and maintenance during your stay, and that’s not at all the standard we aim for. Thank you for pointing out these issues; your feedback helps us know exactly where we need to improve. We're taking this seriously and will be working with our team to ensure better room inspections moving forward. We hope you'll consider giving us another shot to make things right.
1.0分
其他
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I had accidently made a reservation without understanding there was a 100 dollar deposit, once i got that together i then gave the clerk my ID for the second time to find out i had been banned and was already checked in but couldn't stay do to me being flagged what a waste of time and money
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酒店回复: Dear Kaller,That sounds like such a frustrating experience, and we’re really sorry for any confusion and inconvenience you faced. We know how valuable your time and money are, and situations like this can be incredibly disappointing. Our policies, including the deposit requirement, are in place to ensure a smooth stay for all guests, but we understand how unexpected challenges can be frustrating. If you have any questions or need further clarification, we’d be happy to help. Wishing you all the best in your travels!
2.0分
其他
The room has roaches in it,the wall by the stove was dirty from people cooking.
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酒店回复: Dear Jake,Thanks for bringing this to our attention—it’s definitely not the kind of stay we want anyone to experience. While we love welcoming guests and creating a comfortable space, it’s clear we missed the mark this time. We sincerely apologize for the cleanliness issues you encountered, especially with the wall and the unwelcome roaches. Your feedback is incredibly valuable, and we’re already working with our housekeeping and pest control teams to make sure this is swiftly addressed. We hope you'll consider giving us another chance to offer you the clean, welcoming stay we’re truly known for.
1.0分
其他
I reserved my room payed for it showed up at checkout and they had a sign no available rooms
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酒店回复: Dear Jeffrey, Thank you for your feedback. I'm sorry to hear about the confusion with your reservation and that there were no available rooms upon your arrival. This must have been very frustrating, especially after making your payment and planning your stay. We appreciate your understanding, and we are looking into this issue to ensure it doesn't happen again in the future.
1.0分
其他
I payed for 2 nights but I only stayed one night. People was outside my room arguing and I tried to defuse the problem and they wouldn’t give me my money back
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酒店回复: Dear Sonya,We're really sorry to hear about your bad experience at our hotel. That noises outside your room made your visit so unpleasant and disturbed your peace and comfort is very upsetting. It's reasonable that you wanted to solve the problem, but we're sorry that our team wasn't able to help you right away. It's clear that we didn't meet this standard for you. We try to make sure that all of our guests feel safe and appreciated during their stay. Please know that we value your opinion and will work to fix the problems you've brought up so that they don't happen again. We'd like the chance to make things right with you and earn back your trust in our services. Please don't be afraid to get in touch with us directly so that we can talk about this issue more and find a good answer.
4.0分
其他
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Overall good
It was clean but the bleach smell was super strong but got used to it. Looked very clean. Air was kind of weird and couldn’t change it easily but overall comfortable. The blankets were thin. Not plushy but mattress was good. The man at the desk was nice. The set up with the window kind of makes me wonder about safety.
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酒店回复: Dear Cammy,Thanks a lot for taking the time to let us know what you think. It makes us happy to hear that you liked staying at our hotel because it was clean and had nice beds. We work hard to keep things clean, and we're glad you noticed. Regarding the bleach smell, we're sorry if it was too strong at first, but we're glad it didn't get in the way of your general experience. We will certainly think of ways to make this better in the future. It's great to hear that you liked how nice and helpful our staff was. We care very much about your safety, and we promise that our windows are made with safety in mind. Thank you for your helpful feedback. We hope to see you again soon for another nice stay.
1.0分
商务出差
Nastiest motel i have ever stayed in .
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酒店回复: Dear Bj,Thank you for your feedback. We appreciate you taking the time to share your experience. It’s clear that your stay did not meet your expectations, and we understand how disappointing that can be. We strive to provide a clean and comfortable environment for all our guests, and it seems we fell short this time. Your concerns are important to us, and we will address them to ensure a better experience for future guests. We hope you might consider staying with us again.
3.0分
其他
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Not to satisfied
The room wasn’t clean and the place was very loud and a lot of fussing next door couldn’t get no rest and the price was crazy high. Blood in bathroom and on walls
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酒店回复: Dear Annie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn that the cleanliness of your room did not meet our standards, and we deeply regret any disturbance caused by the noise from neighboring guests. Please know that we take such concerns seriously, and we have already taken steps to address and rectify these issues to ensure a more comfortable and pleasant experience for our guests in the future. Your input is invaluable, and we appreciate your honesty. We understand the importance of a restful stay, and we hope to have the opportunity to welcome you back for a more positive experience.
每次我去酒店办公室时，接待员都不在那儿，他总是留下一张纸条，必须有一个人 24/7 在现场才能满足任何客户的需求。
Room wasn't cleaned, floors stayed wet and had signs of leak damage, items left in room and freezer, lot lizards working the area, tenets asking for money
The room they gave me was dirty.. the ceiling had patches in it… the cabinets were tore up. The floors were dirty and the bathroom wasn’t clean cause someone used the bathroom without flushing the toilet.
I had accidently made a reservation without understanding there was a 100 dollar deposit, once i got that together i then gave the clerk my ID for the second time to find out i had been banned and was already checked in but couldn't stay do to me being flagged what a waste of time and money
The room has roaches in it,the wall by the stove was dirty from people cooking.
I reserved my room payed for it showed up at checkout and they had a sign no available rooms
I payed for 2 nights but I only stayed one night. People was outside my room arguing and I tried to defuse the problem and they wouldn’t give me my money back
Overall good
It was clean but the bleach smell was super strong but got used to it. Looked very clean. Air was kind of weird and couldn’t change it easily but overall comfortable. The blankets were thin. Not plushy but mattress was good. The man at the desk was nice. The set up with the window kind of makes me wonder about safety.
Nastiest motel i have ever stayed in .
Not to satisfied
The room wasn’t clean and the place was very loud and a lot of fussing next door couldn’t get no rest and the price was crazy high. Blood in bathroom and on walls