酒店回复: Hi Frederick,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by your car being towed. We understand how frustrating this can be, and we regret that it impacted your experience.We'd like to note that parking details, including the designated location to park, are included in the check-in instructions. Your experience is important to us, and we will continue to work on ways to make the parking instructions more clear.Thank you for staying with us and we hope to welcome you back in the future.
酒店回复: Hi Kiyohiro, your feedback is appreciated. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.
4.0分
情侣出游
原文
翻译提供方：Google
距离机场 10 分钟办理入住手续 很棒的描述与特别优秀的酒店的沟通非常有礼貌
3.0分
商务出差
Not good
Not what I was expecting, homeless camp right outside the building and elevator didn’t work.
1.0分
其他
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Had a group with 3 different rooms. My shower trikled water, the unit stunk and the hallways stunk. My inlaws requested a handicap room, one guest limited movement due to stroke. First night they said they will look , didn't have one. No shower for 3 days for my BIL, and we booked an ada room, very upset. We all were here for a graduation, the temps topped out at 101. My wifi didn't work and the tv only worked through streaming. Do not recommend this place
3.0分
其他
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Hallways hadn’t been vacuumed for quite some time. Couch and chair in sitting area looked like they just returned from the thrift store. Dirt stains and a lot of wear. Had to put a sheet down before sitting in them. Walls had scuff marks and shoe prints all over them. You can only watch tv if you hook up your own device to the tv.
Instructions were very specific. For those who leave low marks because they couldn’t get into their unit or car was towed, don’t read instructions. They were very thorough.
The area leaves a little to be desired. What looks like an abandoned church with a big BLM sign right across the street and some vacant lots.
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酒店回复: Hi Darrin, thank you for taking the time to tell us about your experience at Sonder Hance Park. We will look into replacing the furniture in the living area, and have dispatched our maintenance team to refresh the walls with a new coat of paint. We would love the opportunity to host you again in Phoenix or any of our other cities.
我的房间密码不正确。我的密码不起作用。当地没有帮助。电话把我带到了一个很远的地方，但他无法帮助我。我不得不在第一个晚上换一间酒店房间。第二天，又打了两个多小时的电话，才有人来，并在 5 分钟内解决了问题。
首先，入住流程有点复杂，房间也不错。但是床单、枕套和毯子盖得像报纸一样硬。然后当我们到达停车场时，我感觉被骗了，我付了停车费？你只能进入地下室的一楼。你无法进入二楼及以上。即使你付了停车费，你的车也会被拖走。任何地方的标志上都没有写着。网站上也没有写着你不能在二楼停车。我付了停车费，把车停在了我房间所在的二楼。我被拖车公司叫停了，我的假期被毁了。他们拒绝以任何方式帮助我。他们用来拖车的拖车公司更糟糕，他们甚至不肯把我租来的车还给我。我感觉自己被抢劫了。
没有任何效果
地下室的水槽坏了，我们应该在那里买一套新公寓。我们获得了新储蓄部门的访问代码，但不起作用。我们不得不留下来，因为直到第二天早上我们才能联系到任何人。与此同时，我们从第一间公寓注销，然后引发了门声。经过长时间的电话（这对我们来说费用昂贵）后，我们终于搬进了新公寓。当气温达到40度时，我们终于可以做点什么了，但当我们想洗澡时，却发现淋浴坏了。
整个住宿过程对我们来说并不愉快。
非常漂亮的地方，开车即可到达我们想去的任何地方。
整个入住期间，冰箱都很吵。
游泳池和公共区域都很棒，还有乒乓球桌。
健身房非常好
停车场很容易进入，而且收费
总体来说很满意
干净，但要找到储物柜简直是一场噩梦，电话服务很差，很难按照指示进入指定的单元。淋浴水龙头卡住了。我不会再住这里了，下次我更喜欢住酒店，更便宜、更方便。
我无法休息，因为周围房间的声音泄漏，例如脚步声和洗衣机的声音。
虽然炊具一应俱全，但不买食材就不会做饭，而且步行范围内也没有超市。几百米外有一家小便利店，不过买菜不太好（我带了很多吃的，比如微波炉米饭和杯面，也就放心了）。我再一次强烈地感觉到这是一家适合开车的酒店。这次，我住在凤凰城会议中心参加学术会议，距离酒店大约一英里，但对于海外游客来说，如果没有租车的话，那就不太舒服了。
我有一个大显示器，但它没有连接到有线电视，所以我必须将我的电脑或平板电脑连接到 HMDI 电缆（我有）才能观看互联网。
如果垃圾堆积，请自行倒掉（大楼入口处有垃圾箱）。毛巾和床单不会更换，所以如果您入住时间较长，可能需要将垃圾倒掉。床单、浴垫、浴巾和面巾我想我会自己洗。全自动洗衣机是有的，但是日本和海外的规格不同，所以如果你只是把从日本带来的衣服放进美国的全自动洗衣机里，衣服可能会变（我没用过。毕竟它）。
如果您来自美国并且拥有自己的汽车，这可能是一个不错的住宿地点，但我发现日本商务酒店要舒适得多。
距离机场 10 分钟办理入住手续 很棒的描述与特别优秀的酒店的沟通非常有礼貌
Not good
Not what I was expecting, homeless camp right outside the building and elevator didn’t work.
Had a group with 3 different rooms. My shower trikled water, the unit stunk and the hallways stunk. My inlaws requested a handicap room, one guest limited movement due to stroke. First night they said they will look , didn't have one. No shower for 3 days for my BIL, and we booked an ada room, very upset. We all were here for a graduation, the temps topped out at 101. My wifi didn't work and the tv only worked through streaming. Do not recommend this place
Hallways hadn’t been vacuumed for quite some time. Couch and chair in sitting area looked like they just returned from the thrift store. Dirt stains and a lot of wear. Had to put a sheet down before sitting in them. Walls had scuff marks and shoe prints all over them. You can only watch tv if you hook up your own device to the tv.
Instructions were very specific. For those who leave low marks because they couldn’t get into their unit or car was towed, don’t read instructions. They were very thorough.
The area leaves a little to be desired. What looks like an abandoned church with a big BLM sign right across the street and some vacant lots.