酒店回复: Thank you so much for the great response! We are just glad that we could make it right and you left here happy. We hope that you can come back and see us soon. Thanks for staying with us!
酒店回复: Thank you for the feedback. We have never had a complaint on the clerk that checked you in, so I am unsure what happened. As far as the elevator goes, we are not sure what you smelled, but it is unusual for it to have any sort of odor. We hope that you will give us another shot. Thanks again!
4.0分
其他
原文
翻译提供方：Google
酒店漂亮干净，距离俄克拉荷马大学约20分钟路程。安静，一切都很舒适。
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酒店回复: Thank you for the favorable rating. We hope that you can come back soon so we can earn those last two points. Thanks for staying with us!
酒店回复: Dear Cassie,I wish you would call the hotel directly because somewhere there has been a communication break down. We offered to upgrade your room and move you the moment you reported it at 10:30 on Thursday night. I offered to move you twice the next day. Once at 8 am and again when I saw you in the lobby. You refused and said it was fine. As far as the temperature goes, what we said was that 74 degrees is the IHG Brand Standard to set the air on when the room is unoccupied and it may take a bit to cool down. I also said that as long as it was between 68 and 72 it would not freeze. When I asked you if you wanted to move, you said that it was down to 71 degrees and you did not want to move. I continued to ask you how the air was throughout your stay and you said fine. Our maintenance man did check the room as promised, and he checked the temperature of the air coming into the room and it was 70 degrees. We are sorry to hear that you will not be back, as we did everything we could to help. Thanks again for the feedback.
4.0分
朋友出游
原文
翻译提供方：Google
非常好的酒店，非常好的床！
有些日子水不太热！
早餐很一般！
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酒店回复: Dear Julia,Thank you for the favorable review. Our breakfast is Brand Standard for IHG, and we are unable to change it. We are glad that you otherwise enjoyed your stay. We hope that you can come back and see us soon. Thanks for staying with us!
5.0分
商务出差
原文
翻译提供方：Google
出色的员工
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酒店回复: Thanks so much for the perfect rating. All of our staff works very hard, so it is nice when our guests notice. We will see you next time!
5.0分
商务出差
原文
翻译提供方：Google
超级好😊
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酒店回复: Thanks so much for the kind words. We are so glad that you enjoyed your stay with us. We will see you next time!
5.0分
家庭亲子
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This hotel is clean, modern, and comfortable. The location is convenient, and the staff are friendly. The cooked breakfast and coffee are good. We would stay here again.
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酒店回复: Thank you for the great review. We are so glad that you enjoyed your stay. We hope that you will come back again! Thanks for staying with us!
跟着导航特别好找，停车也很方便，推荐！
早餐很好吃 服务很好 重点超级干净 推荐！！！
我最初对这家酒店有些担忧。我和他们的一位经理凯莉谈了我的担忧。她非常友善，乐于助人。她花时间倾听我的诉求，并与她的员工一起解决了我的担忧。其他员工也非常友好，乐于助人。我很乐意再次入住这家酒店。他们人都非常好！
办理登机手续时，工作人员很粗鲁。有另一个旅客向我询问了一些事情。没有人在排队，她很生气。另外，电梯里有一股屁股的味道。
酒店漂亮干净，距离俄克拉荷马大学约20分钟路程。安静，一切都很舒适。
我们住了三个晚上，其中一个房间的空调坏了。我多次要求换房间，但他们说“超额预订”，还多次要求找维修工看看为什么空调温度降不下来（73华氏度）。我被告知，他趁我们不在的时候去检查了，说一切正常。我没办法把温度降到73-75华氏度以下，否则会冻坏。最后我买了个落地扇撑过这段时间，但很遗憾，下次旅行我们得换个地方了。😔
非常好的酒店，非常好的床！
有些日子水不太热！
早餐很一般！
出色的员工
超级好😊
This hotel is clean, modern, and comfortable. The location is convenient, and the staff are friendly. The cooked breakfast and coffee are good. We would stay here again.