酒店回复: Hi María, We're genuinely sorry to hear about the challenges encountered during the stay. The lack of attentiveness from the staff and the noise issues from the pipes and thin walls are concerning. Such experiences do not reflect the standards we aim to uphold. Feedback regarding these matters is essential for improvement, and it will be taken seriously as we work to enhance guest experiences. Sincerely, Team Kasa
酒店回复: Hi Charles, we are deeply sorry to hear about the challenges you faced during your recent stay. The issues with the key code, TV connectivity, elevator, noise disturbances, and the low mattress are not the experiences we wish to provide. We will take action to address these issues. Thank you for bringing these matters to our attention.
酒店回复: Hi Steve, Thank you for choosing to stay with Kasa! We sincerely apologize for the inconvenience you faced with the building access code during your stay. It's disheartening to hear about the access issue and the lack of prompt resolution from our virtual desk service. Your feedback is crucial, and we will address this matter internally to prevent such incidents in the future. We look forward to host you again in the future.Sincerely, Team Kasa
1.0分
家庭亲子
原文
翻译提供方：Google
我觉得自己被骗了，因为我不知道这是一间公寓。我以为我订的是酒店。这太糟糕了。网上的照片很具欺骗性。
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酒店回复: Hi Michelle, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations and understand how frustrating it must have felt to arrive to something different from what you envisioned. If there's anything specific you'd like to share about the discrepancy in the photos, we’d love to hear more, as we're committed to listening and making improvements wherever possible. Thank you again for helping us enhance our guest experience. Sincerely, Team Kasa
2.0分
其他
原文
翻译提供方：Google
电视仅限 Chromecast，因此无法观看任何网络频道。街道噪音也很大。
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酒店回复: Hi Ryan, we genuinely apologize for the inconvenience caused by the Chromecast-only TV and street noise during your stay. Your feedback is incredibly important to us as we strive to improve our guests' experiences. We appreciate you sharing your thoughts with us. Team Kasa
2.0分
其他
原文
翻译提供方：Google
大门密码真是噩梦！！天黑后不要离开房间！！
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酒店回复: Hi Amy, We’re truly sorry to hear about your experience with the main door code and the discomfort you felt during your stay. Your safety and peace of mind are our top priorities, and it’s clear we didn’t meet those expectations. We understand how unsettling this must have been, and we sincerely apologize for any distress caused. To make up for the inconvenience, we have issued a credit to your account. Thank you for bringing this to our attention. We’re committed to improving our services and hope to provide you with a better experience in the future. Sincerely, Team Kasa
1.0分
情侣出游
Horrible stay, no ac 85 degree room, took a clothing item after we left, 1 month now and I still haven’t received my partial refund which I had to demand.
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酒店回复: Hi Jaclyn, Thank you for sharing your feedback. We’re sorry to hear that your stay wasn’t as comfortable as you expected, and we understand how disappointing it can be when things don’t go as planned. We processed your refund last October 17, and on the 20th, we also communicated that our team was unfortunately unable to locate the clothing item you reported missing. If you still have not received your refund, please contact us so we may assist you. Sincerely, Team Kasa
4.0分
其他
Easy access, check in, check out. GREAT location. But the walls are paper thin and you can hear everything going on in the noisy building.
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酒店回复: Hi Max, Thank you for your feedback! We’re happy to hear that you enjoyed the easy access and great location of Kasa Altmayer Savannah. We appreciate your input regarding the noise levels and will take it into consideration. See you back soon! Best regards, Team Kasa
3.0分
情侣出游
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Room was clean, but the lighting is poor. Dim in places and too bright in other places. No dresser to store clothing. No towel racks in the bathroom or hooks to hang wet towels. Shower products are on the floor, not a shelf which is a little tricky for us old folks.
Bed was very comfortable but low which makes it awkward to get out of.
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酒店回复: Hi Barbara, Thank you for sharing your experience. We’re glad you found the room clean and the bed comfortable. However, we recognize that lighting conditions and storage options did not meet your expectations. We appreciate your feedback regarding the bathroom setup and the bed height. Your insights help us understand areas for potential improvement. Sincerely, Team Kasa
5.0分
朋友出游
The room was large with in unit laundry and a full kitchen. Location was perfect for walking and shopping
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酒店回复: Hi, Thank you for your kind words about Kasa Altmayer Savannah! We’re delighted that you enjoyed the spacious room and found the location ideal for walking and shopping. Your input is invaluable. We look forward to welcoming you back for another wonderful experience! Best regards, Team Kasa
位置非同寻常
然而，工作人员并不专心，即使在电话中也不会为您提供任何帮助，清洁人员也不会指导您或帮助您做任何事情。
房间里有很多管道穿过，噪音太大。
一个房间和另一个房间之间的墙壁太薄，你甚至可以听到隔壁房间的人在谈论什么。
钥匙密码不起作用，场外“礼宾部”提供的另外两个钥匙密码也不起作用；最后给出了一把真钥匙的位置。电视只能用手机看；不幸的是我的手机和电视拒绝连接——所以没有电视。电梯坏了，我们爬了四层楼梯；我妻子拄着拐杖，上楼梯时扭伤了脚踝——我带着我们的行李箱爬了三次楼梯。附近教堂的钟声每 15 分钟响一次。床垫离地面只有一英尺，我妻子如果没有人帮助就无法下床。
大楼的门禁密码本应适用于住宿。密码未经通知就更改了，我 12 小时都无法进入我的房间，因为短信发送的新密码是错误的。
如果没有人值守，您的“虚拟办公桌”就完全失败了。评分：D-
我觉得自己被骗了，因为我不知道这是一间公寓。我以为我订的是酒店。这太糟糕了。网上的照片很具欺骗性。
电视仅限 Chromecast，因此无法观看任何网络频道。街道噪音也很大。
大门密码真是噩梦！！天黑后不要离开房间！！
Horrible stay, no ac 85 degree room, took a clothing item after we left, 1 month now and I still haven’t received my partial refund which I had to demand.
Easy access, check in, check out. GREAT location. But the walls are paper thin and you can hear everything going on in the noisy building.
Room was clean, but the lighting is poor. Dim in places and too bright in other places. No dresser to store clothing. No towel racks in the bathroom or hooks to hang wet towels. Shower products are on the floor, not a shelf which is a little tricky for us old folks.
Bed was very comfortable but low which makes it awkward to get out of.
The room was large with in unit laundry and a full kitchen. Location was perfect for walking and shopping