The property canceled our reservation after we made payment and they deducted almost 25% of our money.
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酒店回复: Hello Sandra,We sincerely apologize that we were unable to host you due to the timing of your last-minute booking coinciding with our hotel reaching full capacity. We understand how disappointing that must have been.Please rest assured that we authorized a full refund on our end. Any discrepancy you may have noticed reflects Expedia’s deduction of their commission, even though our hotel did not receive any portion of the payment you made. We have already requested that ******* return the remaining balance to you, and we encourage you to also reach out directly to their customer service team to expedite the process.Your funds are with *******, and we fully support you in receiving every dollar you spent toward a stay that unfortunately could not take place as planned.Thank you for your understanding, and we hope to have the opportunity to welcome you in the future under better circumstances.
4.0分
其他
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OK for a night or two
The outside of the hotel looks beautiful and the location and gate makes it feel secure. People were helpful and responsive. Our WiFi went off twice, which was frustrating. The food was OK but slow and came wrapped on plastic because flies were a problem. The pool water level was low and appeared more murky than clear/blue. For Ghana, it was a nice place. If you’re used to 4-5 star resorts in the western world, this is not that. The lock also took some getting used to. The blinds in our bathroom were broken so I felt like other rooms could potentially see into my shower if I didn’t stand in a certain place.
4.0分
其他
Nice people Best Africa
2.0分
情侣出游
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It was very loud. Couldnt get any rest and there is NO WIFI. I STAYED FOR 4 DAYS AND LEFT A DAY EARLY AS I HAVE TO HAVE CONTACT WITH THE OUTSIDE WORLD.
I WILL NEVER STAY HERE EVER AGAIN!!!!
3.0分
其他
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Wouldn’t rate it!!!!
First glanced driving up looks beautiful but once in basic , nothing to shout about. It’s noisy from our room we kept hearing prayer calls from the distance no curtains so you get light in all night. It’s a shame because our rooms were upgraded and staff were friendly but if you plan to eat dinner forget it. It took 2hrs to get our meal when ordered because the same person serving is also the chef. Breakfast was cold and basic and when ordered because we didn’t like the free one it wasn’t great either pancakes tasted strange considering it took an hour to get it. Overall wouldn’t stay there again
Could do better.
3.0分
其他
Great
2.0分
情侣出游
The room smelled of fumigation chemical, they don't accept payment by card, they dont offer toothbrush. The staff were amazing, the food was good.
4.0分
家庭亲子
The staff was very accommodating and gave many recommendations. The room was nice, it could have used a softer bed.
一家不错的酒店，但客户服务很糟糕。早上7点你就会被莫名其妙地吵醒。
我和我的旅伴离开阿克拉后，我们期待着入住皇家埃尔蒙特酒店。照片看起来不错，为我们预订的那位女士也愿意发送她的护照复印件以确认预订确实发生。海牙大使馆要求人们在获得签证时提供详细信息，包括预订人的书面个人确认。如何成为一个对游客有吸引力的国家？？？从建筑设施来说，酒店符合预期，但我觉得服务很差。餐厅里有三个人，但距离晚餐到来还需要两个多小时。四名美国客人等餐的时间更长。早餐也不是很好。该地点需要专业人士的眼光来确保物流正确；餐厅和你到达这里的方式也没有什么帮助。如果你坐在轮椅上，这将是一个不可能的路障。如果这个帐篷想要获得良好的评价，明年很多管理工作都需要改进。可能性是存在的；现在上路了！他们不是坏员工，但委婉地说，专业管理有待加强。因为位置和建筑物都很漂亮。
The property canceled our reservation after we made payment and they deducted almost 25% of our money.
OK for a night or two
The outside of the hotel looks beautiful and the location and gate makes it feel secure. People were helpful and responsive. Our WiFi went off twice, which was frustrating. The food was OK but slow and came wrapped on plastic because flies were a problem. The pool water level was low and appeared more murky than clear/blue. For Ghana, it was a nice place. If you’re used to 4-5 star resorts in the western world, this is not that. The lock also took some getting used to. The blinds in our bathroom were broken so I felt like other rooms could potentially see into my shower if I didn’t stand in a certain place.
Nice people Best Africa
It was very loud. Couldnt get any rest and there is NO WIFI. I STAYED FOR 4 DAYS AND LEFT A DAY EARLY AS I HAVE TO HAVE CONTACT WITH THE OUTSIDE WORLD.
I WILL NEVER STAY HERE EVER AGAIN!!!!
Wouldn’t rate it!!!!
First glanced driving up looks beautiful but once in basic , nothing to shout about. It’s noisy from our room we kept hearing prayer calls from the distance no curtains so you get light in all night. It’s a shame because our rooms were upgraded and staff were friendly but if you plan to eat dinner forget it. It took 2hrs to get our meal when ordered because the same person serving is also the chef. Breakfast was cold and basic and when ordered because we didn’t like the free one it wasn’t great either pancakes tasted strange considering it took an hour to get it. Overall wouldn’t stay there again
Could do better.
Great
The room smelled of fumigation chemical, they don't accept payment by card, they dont offer toothbrush. The staff were amazing, the food was good.
The staff was very accommodating and gave many recommendations. The room was nice, it could have used a softer bed.