If you have health issues and can’t be in a smoking room it would probably be best to stay elsewhere. My no smoking room smelt like someone had been smoking in it for 10 years. I got the travel insurance so I was able to go stay elsewhere. Staff was rude, she ignored me and then said my room was clean when that wasn’t my issue, I have health issues and the smell was triggering them. There are also roaches!
1.0分
商务出差
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I reserve the room in the ******* app and I go to the studio 6.
And I go to the front office and then the lady just told me it's not more rooms and its not her problem y just sleep in the parking but they never give me back my money in my card and she just go to the back and close the door and turn off the lights of the front office
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酒店回复: Hi Antonio, Thank you for your rating. We regret to see that your experience fell far short of expectations. Guest feedback is important for us to identify where improvements are most needed. We are taking this as an opportunity to review and enhance our services. We hope to welcome you again soon. Sarah Jacobs #Team6
1.0分
情侣出游
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Booked and paid for a room. When I got there they refused to honor my room. Expidea even called and try to understand why they didn't rent the room. Then ******* changed my hotel but put us in a dangerous area nasty run down hotel that was actually cheaper than what I paid. Overall horrible experience
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酒店回复: Hi Trish,I'm really sorry to hear about your frustrating experience. That situation sounds incredibly disappointing and stressful. We appreciate you sharing this, and I hope you were able to find a safer and more comfortable place to stay. If there’s anything I can do to help or if you want to share more details, please let me know.Jeremy Ward #Team6
1.0分
商务出差
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The room smelled like smoke. I was there on a Saturday night and music was blasting people were screaming and yelling. I did not feel safe there and I certainly didn't wanna leave my car in the parking lot. I was afraid it was gonna get broken into. I left by 9 PM and got another room in a better part of town.
1.0分
其他
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My fiancee and I had booked the hotel in advance and called a day before arriving. Got to the hotel and we were told by a young woman that they weren't renting any rooms. I promptly told her that we had a reservation and called the night before.
She then proceeded to tell us that the lone housekeeper called out, no one would be on the property to clean rooms til 9pm, and we even offered to clean the room ourselves. She still told us "No.."
Good thing our Lyft driver was very nice and helpful by taking us to another hotel up the street after making another reservation. Stay away, it has a 24 hour store and Burger King near there, but this place does not really want real business.
Oh, and I can't forget (always make sure your cards are froze) the hotel tried to charge my card for a 1 night stay. I booked the hotel and wanted to pay at the property. Please stay away, keep your cards locked, and ******* should take this hotel off their listing.
1.0分
商务出差
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Most disgusting place EVER
The only good part of this was the customer service from the young gentleman helping me up front. He first gave me a room and the smell was disgusting. It smelled like a combinations of cigars and cigarettes with a dash of B.O. no way could I stay there so the young guy up front went and cleaned another room for me. It still smelled like cigarettes but a lot better. The place was disgusting though. The ceiling was leaking and about to cave in. And I killed a couple cockroaches!!! There are also a bunch of shady people everywhere did not feel safe. Never would I ever stay here again. The whole building needs to be torn down.
5.0分
其他
Stayed here for several weeks previously and found it a good value.
2.0分
其他
The hotel was dirty had roaches
5.0分
其他
Staff was stellar. They could have worked at luxury hotels based on their customer service. They were amazing! I would definitely stay there again!
1.0分
情侣出游
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When I checked in the lady did not know that there was a Military discount even though it was on the wall as a picture. Then, I had to wait for her to walk the property to find a room with a working a/c. Once in my room, found roaches in the room, it smelled like someone was just in there smoking a cigarette, the TV was on as if someone was just in there, and the bed was not made properly, like someone was just in there. Then when asked if we could get another bath towel, we were told no only 1 bath towel and 1 hand towel per room. That was not enough for my husband and myself.
If you have health issues and can’t be in a smoking room it would probably be best to stay elsewhere. My no smoking room smelt like someone had been smoking in it for 10 years. I got the travel insurance so I was able to go stay elsewhere. Staff was rude, she ignored me and then said my room was clean when that wasn’t my issue, I have health issues and the smell was triggering them. There are also roaches!
I reserve the room in the ******* app and I go to the studio 6.
And I go to the front office and then the lady just told me it's not more rooms and its not her problem y just sleep in the parking but they never give me back my money in my card and she just go to the back and close the door and turn off the lights of the front office
Booked and paid for a room. When I got there they refused to honor my room. Expidea even called and try to understand why they didn't rent the room. Then ******* changed my hotel but put us in a dangerous area nasty run down hotel that was actually cheaper than what I paid. Overall horrible experience
The room smelled like smoke. I was there on a Saturday night and music was blasting people were screaming and yelling. I did not feel safe there and I certainly didn't wanna leave my car in the parking lot. I was afraid it was gonna get broken into. I left by 9 PM and got another room in a better part of town.
My fiancee and I had booked the hotel in advance and called a day before arriving. Got to the hotel and we were told by a young woman that they weren't renting any rooms. I promptly told her that we had a reservation and called the night before.
She then proceeded to tell us that the lone housekeeper called out, no one would be on the property to clean rooms til 9pm, and we even offered to clean the room ourselves. She still told us "No.."
Good thing our Lyft driver was very nice and helpful by taking us to another hotel up the street after making another reservation. Stay away, it has a 24 hour store and Burger King near there, but this place does not really want real business.
Oh, and I can't forget (always make sure your cards are froze) the hotel tried to charge my card for a 1 night stay. I booked the hotel and wanted to pay at the property. Please stay away, keep your cards locked, and ******* should take this hotel off their listing.
Most disgusting place EVER
The only good part of this was the customer service from the young gentleman helping me up front. He first gave me a room and the smell was disgusting. It smelled like a combinations of cigars and cigarettes with a dash of B.O. no way could I stay there so the young guy up front went and cleaned another room for me. It still smelled like cigarettes but a lot better. The place was disgusting though. The ceiling was leaking and about to cave in. And I killed a couple cockroaches!!! There are also a bunch of shady people everywhere did not feel safe. Never would I ever stay here again. The whole building needs to be torn down.
Stayed here for several weeks previously and found it a good value.
The hotel was dirty had roaches
Staff was stellar. They could have worked at luxury hotels based on their customer service. They were amazing! I would definitely stay there again!
When I checked in the lady did not know that there was a Military discount even though it was on the wall as a picture. Then, I had to wait for her to walk the property to find a room with a working a/c. Once in my room, found roaches in the room, it smelled like someone was just in there smoking a cigarette, the TV was on as if someone was just in there, and the bed was not made properly, like someone was just in there. Then when asked if we could get another bath towel, we were told no only 1 bath towel and 1 hand towel per room. That was not enough for my husband and myself.