I really wanted to like Sonder – the location is great for visiting ASU and having a large enterprise like Marriott involved should eliminate the issues traditionally associated with BnB/RDO type operations. I read the reviews about check-in issues and cleanliness and was determined to be objective and fair. Ultimately, I was extremely disappointed. The good: Location, location, location. Perched above a Whole Foods Market with the light rail directly outside with stops around ASU, and within easy walking distance of the NW corner of campus the location is ideal for anyone visiting this area of Tempe. The building itself is relatively new and the appointments in the apartments are nice – including things like full size washer and drier. The bad: Location combined with cheap construction and maintenance issues. Sitting six stories above the street with a light rail outside, roaring cars, and a fire station 100 ft down the street means sleep is hard to come by. This is acknowledged by Sonder in the form of earplugs left on the nightstand. Six stories up makes for a nice view, but is problematic when one of two elevators is out of commission for an entire stay (which is normal according to residents) and somehow a stairwell is not working as well. Received a number of texts telling me to check email prior to check in letting me know that the boiler was out in the building and there was no hot water. Resolved the day I checked in – though there was still not enough hot water available for showering in the morning. Simple enough to submit a maintenance request, which was fulfilled – by the worker leaving a note that the water was “100 degrees, which they consider within normal range” and advising that I “should try showering during a different time of day.” On top of it all the water pressure was extremely weak - resulting in cold, anemic showers. The ice maker in the fridge was non-functional as well, but I believe that to be by design and trays were available. As others have mentioned, WIFI is spotty at best, which is not surprising as the equipment is literally falling out of the box when I arrived. So – unless you are able to sleep through all kinds of noise, enjoy cold showers, and look forward to long elevator wait times or climbing stairs look somewhere else to stay. If Sonder/Marriott had any concern for their guests, they would fine the building for all these issues and negative reviews.
5.0分
家庭亲子
展开
So just got back after picking up my kid at Arizona State all I can really say about this particular hotel is wow! It was really close to campus. The room was a full apartment not just a room. We had a full kitchen and full living room. A king size bed, large closet space huge bathroom, washer and dryer. The place was so clean very quiet. The miniature products in the bathroom were upscale from CO Bigelow downstairs was a Whole Foods, which made it really easy to pick up some snacks. I also got a great price using Priceline (apparently the regular price was typically three times what I paid.) if you can get this location at a good price this is a wonderful option
展开
酒店回复: Hello Sdfmkarty, we're so happy to hear you enjoyed your stay at Sonder Mill Ave! We hope you come back again soon.
5.0分
独自旅行
展开
Easy check in and out. Safe clean area. Location was good and very affordable. The apartment had a fully functioning kitchen and full size frig, washer, and dryer. Received 2 fobs. One for entering the building and another for the elevator and a remote to enter the garage. That was the only thing I didn’t care for but it wouldn’t stop me from staying there in the future.
展开
酒店回复: Hi Klilac2000, thank you so much for your review! We're thrilled to hear you enjoyed your stay. Both fobs actually operate building access, including main doors and elevators, but only 1 is active for parking as we only have 1 parking space per Sonder. You can request extra building fobs if you have extra guests with you. We really hope you come back again soon.
5.0分
家庭亲子
展开
If you need all the amenities of home in a clean, roomy and comfortable place, this is it. You have everything you need to host, cook and relax. Great to have Whole Foods downstairs and be in walking distance to a plethora of eateries. Parking $ but understandable for location. Check in and out easy.
展开
酒店回复: Hi Michael, thank you so much for reviewing your stay with us! We're so happy to hear you enjoyed the space, and we hope you come back again soon to stay with us.
房间环境非常好，有独立洗衣房，有浴缸，自带冰箱锅碗瓢盆。楼下二楼就是商店，可以购买日用品和食材
千万别住这家酒店！自助入住，打电话问怎么办理入住也没人接听，也没有任何指引。我上午11点就到了，结果一直等到下午1点左右才成功入住。在炎热的天气里等了那么久，竟然连退款补偿都没有。对Trip.com也太失望了。
入住指南非常详细和完整。客服响应很快。地毯需要深度清洁。客房服务忘了放洗手液。天花板完全是毛坯的。房间号6044。
我很喜欢在这个地方的住宿。我喜欢公寓的干净程度和设备齐全。我们在同一栋楼里有全食超市，这让我去杂货店购物更方便。 您会发现附近有餐馆和电车。我唯一的抱怨是公寓的百叶窗，因为它们有光进来，我在住宿期间很难入睡。另一方面，我建议他们让入住说明更加友好，我们找不到大楼，然后我们不得不寻找钥匙的地方，我们开始恐慌。 总之，我百分百推荐亚利桑那州凤凰城的住宿地点。谢谢你！
公寓不错，位置很好，强烈推荐，附近有酒吧和餐馆，设施齐全，有你需要的一切，游泳池和健身房在五楼，非常好，整个地方和周边地区，也很安静
位置很好，周围有很多餐馆，公寓宽敞、舒适、干净、安全，装修漂亮，就像照片一样。全电子化访问，对我们来说是一种全新的体验。没有办理入住/退房手续。始终通过电子邮件了解我们的住宿情况。我们肯定会再次住在松德尔的其他地方。
I really wanted to like Sonder – the location is great for visiting ASU and having a large enterprise like Marriott involved should eliminate the issues traditionally associated with BnB/RDO type operations. I read the reviews about check-in issues and cleanliness and was determined to be objective and fair. Ultimately, I was extremely disappointed. The good: Location, location, location. Perched above a Whole Foods Market with the light rail directly outside with stops around ASU, and within easy walking distance of the NW corner of campus the location is ideal for anyone visiting this area of Tempe. The building itself is relatively new and the appointments in the apartments are nice – including things like full size washer and drier. The bad: Location combined with cheap construction and maintenance issues. Sitting six stories above the street with a light rail outside, roaring cars, and a fire station 100 ft down the street means sleep is hard to come by. This is acknowledged by Sonder in the form of earplugs left on the nightstand. Six stories up makes for a nice view, but is problematic when one of two elevators is out of commission for an entire stay (which is normal according to residents) and somehow a stairwell is not working as well. Received a number of texts telling me to check email prior to check in letting me know that the boiler was out in the building and there was no hot water. Resolved the day I checked in – though there was still not enough hot water available for showering in the morning. Simple enough to submit a maintenance request, which was fulfilled – by the worker leaving a note that the water was “100 degrees, which they consider within normal range” and advising that I “should try showering during a different time of day.” On top of it all the water pressure was extremely weak - resulting in cold, anemic showers. The ice maker in the fridge was non-functional as well, but I believe that to be by design and trays were available. As others have mentioned, WIFI is spotty at best, which is not surprising as the equipment is literally falling out of the box when I arrived. So – unless you are able to sleep through all kinds of noise, enjoy cold showers, and look forward to long elevator wait times or climbing stairs look somewhere else to stay. If Sonder/Marriott had any concern for their guests, they would fine the building for all these issues and negative reviews.
So just got back after picking up my kid at Arizona State all I can really say about this particular hotel is wow! It was really close to campus. The room was a full apartment not just a room. We had a full kitchen and full living room. A king size bed, large closet space huge bathroom, washer and dryer. The place was so clean very quiet. The miniature products in the bathroom were upscale from CO Bigelow downstairs was a Whole Foods, which made it really easy to pick up some snacks. I also got a great price using Priceline (apparently the regular price was typically three times what I paid.) if you can get this location at a good price this is a wonderful option
Easy check in and out. Safe clean area. Location was good and very affordable. The apartment had a fully functioning kitchen and full size frig, washer, and dryer. Received 2 fobs. One for entering the building and another for the elevator and a remote to enter the garage. That was the only thing I didn’t care for but it wouldn’t stop me from staying there in the future.
If you need all the amenities of home in a clean, roomy and comfortable place, this is it. You have everything you need to host, cook and relax. Great to have Whole Foods downstairs and be in walking distance to a plethora of eateries. Parking $ but understandable for location. Check in and out easy.