酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize that your experience did not meet your expectations. We understand how important it is to receive the exact accommodations you selected, and we regret any miscommunication about the upgrade you were offered. Your comments about the housekeeping and efficiency are also noted, and we will be reviewing these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide you with the experience you originally anticipated on a future stay.
酒店回复: Thank you for sharing your feedback with us. We're glad you found the hotel to be suitable overall. We're truly sorry to learn that the sofa bed did not meet your expectations, and we appreciate you bringing this to our attention. Your comments will help us as we continue to improve the comfort and experience for our guest.
酒店回复: I am terribly sorry to hear you feel that way but glad to see you were happy with the rest of your stay.
5.0分
家庭亲子
原文
翻译提供方：Google
非常舒适，干净整洁，位置极佳
酒店回复: Thank you for taking the time to leave us a review.
4.0分
其他
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The location was great, the room was clean and comfortable. The occupants below me were a little loud. Overall, the breakfast menu was fresh and had a great number of options. I would definitely stay here again and recommend it to others if they were looking at staying in the area.
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酒店回复: Thank you so much for all that wonderful feedback! We are so pleased to hear that you enjoyed your stay. We do apologize for the noise disturbance in the room below you but so glad your overall experience was pleasant and that you enjoyed the breakfast options offered. We look forward to having you stay with us again and are grateful for the recommendations.
3.0分
情侣出游
Room was clean, staff was friendly, thermostat in room did not work correctly, asked for them to look at it, but no help and asked us to move rooms at 10 pm.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you found your room clean and our staff friendly. We're truly sorry for the inconvenience with your thermostat and that the late-hour room change wasn't ideal but at such a late hour we do not have maintenance on duty, so the front desk staff is limited as to what they can do. We'll review this situation with our team to ensure a more accommodating response in the future.
3.0分
其他
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We didn’t enjoy all the noise, the rudeness during checkin and the connection issues with the tv. Breakfast was amazing and the older lady working there was super nice and helpful.
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酒店回复: Thank you for feedback. We apologize for the TV issues you experienced during your stay. We are working to remedy to this.
4.0分
情侣出游
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Easy access to Red Rocks and downtown Golden. Ask for a room away from the cleaning staff office and laundry. Staff works until 11pm in these areas and it can be noisy.
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酒店回复: Thank you for your feedback. We are glad you enjoyed our location. We are sorry about the noise you were hearing but I assure you it was not our cleaning staff. All cleaning staff leave by 6pm and have no offices on the 2nd floor.
房子干净，早餐也还行
非常舒适的酒店。美味的早餐。服务很好。
我预订了一间特定的房间（带额外地板空间的套房），房间详情有图片。这是最贵的房间，但非常适合我的需求——一个可以容纳四人的独立区域。前一天晚上的房间清洁工作落后了，直到我们入住的下午4点还在打扫。我们被告知他们给我们升级到了总统房，但这并非他们网站上的房间。他们承诺比我预订的房间更好，并且“我们不需要我预订的那间，因为它是为连续入住的客人准备的”。我们的房间是无障碍客房，没有单独的四人休息区，而是一条宽阔的长廊，靠着外墙摆放着沙发和椅子。一半的座位在卧室里。总而言之，他们在办理入住时撒了谎，为了满足自己的需求而做了一些调整，而不是按照我预订并付费的方式。我的感觉是，这家酒店大多数晚上的生意都很好，但到了繁忙的时候就不堪重负，清洁人员太少或效率低下，而且考虑到如此多的顾客和消费，酒店的管理也值得怀疑。当然，当我预订具有特定布局的最昂贵的房间时，不要更换我的房间并谎称“升级”。
酒店还不错——对于一家经济型酒店来说，这倒也算不错。折叠沙发床很糟糕——所以不打算用了（床垫又旧又脏，床底有酒吧的感觉）。
前台接待员态度冷漠，轻蔑，略带傲慢。似乎对我的出现感到不快。不过，他们确实帮我预订了房间，并给了我钥匙，这才是最重要的。
非常舒适，干净整洁，位置极佳
The location was great, the room was clean and comfortable. The occupants below me were a little loud. Overall, the breakfast menu was fresh and had a great number of options. I would definitely stay here again and recommend it to others if they were looking at staying in the area.
Room was clean, staff was friendly, thermostat in room did not work correctly, asked for them to look at it, but no help and asked us to move rooms at 10 pm.
We didn’t enjoy all the noise, the rudeness during checkin and the connection issues with the tv. Breakfast was amazing and the older lady working there was super nice and helpful.
Easy access to Red Rocks and downtown Golden. Ask for a room away from the cleaning staff office and laundry. Staff works until 11pm in these areas and it can be noisy.