Upon entering our room, it had a bad smell, and it didn’t take long to find out why there were mice in the room, which we saw several times within the first hour there. They did end up moving us to another room, but didn’t offer to compensate for the terrible experience. For a hotel that was rated wonderful, I was surprised to have an experience like this.
展开
酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us. I apologize your experience was anything less than expected; we certainly never want to leave this impression. I'm happy we were able to get you in another room without issue. It's our hope you'll give us another chance in the future!
4.0分
其他
展开
Room was ok . Mattress and pillows were worn out ! Azra , she did an excellent job getting us items whenever we needed them . They were remodeling their bar which was very noisy, but looks like it will be really nice. Also loved that they had a couple of grills we used to cook dinner .
4.0分
其他
The bathroom sink was draining very slowly. Setting the water temperature in the shower was inconsistent. It was difficult to set it at the right temp.
展开
酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us. We greatly appreciate it you bringing these items to our attention! We hope to be of service to you in the future.
4.0分
其他
Savannah in the Lounge was exceptional and helped us out with local ideas and restaurant choices.
展开
酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us; we greatly appreciate it. We're thrilled to hear Savannah left such a good impression on you! We hope to be of service to you in the future!
5.0分
情侣出游
展开
The hotel staff were excellent. We especially appreciate Joniah’s efforts in handling the problem we had with *******. She is a consummate professional and a warm, caring person. The Hyatt organization can be proud of the way she represents them. (Thanks again, Jonah. All the best!)
展开
酒店回复: Thank you for your feedback on your recent stay with us; we greatly appreciate it! We are thrilled to hear you enjoyed your stay with us and that Joniah treated you with such care. We hope to be of service to you in the future!
5.0分
其他
The room was clean as a whistle. The staff was attentive and hardworking.
展开
酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us! We greatly appreciate it and are thrilled to hear you enjoyed your stay. We hope to be of service to you in the future!
5.0分
家庭亲子
展开
I was in town to visit my daughter in college and the location was perfect. The room was immaculate and the property was beautiful. The breakfast was also great which is to be expected of Hyatt hotels.
展开
酒店回复: Thank you for taking the time to provide feedback regarding your recent stay with us; we greatly appreciate it. We are thrilled to hear you enjoyed your stay with us and your room met expectations! We hope to be of service to you in the future!
5.0分
商务出差
excellent check-in and very nice property. Would highly recommend to any traveller in the Minot area
展开
酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us; we greatly appreciate it. We are thrilled to here you enjoyed your stay with us and hope to be of service to you in the future!
1.0分
其他
展开
We were extremely unhappy with the management at this Hotel. We booked thru ******* at least 2 months in advance. We were traveling from Phoenix and Alliegant Airlines cancelled out flight. When we contacted the hotel to ask for a refund for our $400, 1 night stay, they refused to refund our money. Even though it was 2 months out and during our stay was the State Fair. We ended up getting another flight to come so that we didn't have to lose the money. When we arrived we noticed there were many work trucks in the parking lot and was told that the hotel was full. They could have easily resold our room with 2 months in advance or 2 days in advance. We felt it was very unfair. They blamed it on using ******* to book it. Although ******* also called 3 times trying to get a refund for us. We travel to Minot at least 2 times a year for business. We will never stay there again or recommend anyone to make a reservation with them. ******* was wonderful and tried to help us. The hotel wouldn't budge. Pretty crappy in our opinion.
展开
酒店回复: Thank you for you feedback regarding your stay with us. I apologize it was anything less than satisfactory and hope you'll give us another chance in the future.
3.0分
家庭亲子
The location was convenient, the hotel is very basic. The pool was small. Our room faced the highway and we weren't accustomed to traffic noise.
展开
酒店回复: Thank you for taking the time to provide feedback regarding your stay with us; we greatly appreciate it!
Upon entering our room, it had a bad smell, and it didn’t take long to find out why there were mice in the room, which we saw several times within the first hour there. They did end up moving us to another room, but didn’t offer to compensate for the terrible experience. For a hotel that was rated wonderful, I was surprised to have an experience like this.
Room was ok . Mattress and pillows were worn out ! Azra , she did an excellent job getting us items whenever we needed them . They were remodeling their bar which was very noisy, but looks like it will be really nice. Also loved that they had a couple of grills we used to cook dinner .
The bathroom sink was draining very slowly. Setting the water temperature in the shower was inconsistent. It was difficult to set it at the right temp.
Savannah in the Lounge was exceptional and helped us out with local ideas and restaurant choices.
The hotel staff were excellent. We especially appreciate Joniah’s efforts in handling the problem we had with *******. She is a consummate professional and a warm, caring person. The Hyatt organization can be proud of the way she represents them. (Thanks again, Jonah. All the best!)
The room was clean as a whistle. The staff was attentive and hardworking.
I was in town to visit my daughter in college and the location was perfect. The room was immaculate and the property was beautiful. The breakfast was also great which is to be expected of Hyatt hotels.
excellent check-in and very nice property. Would highly recommend to any traveller in the Minot area
We were extremely unhappy with the management at this Hotel. We booked thru ******* at least 2 months in advance. We were traveling from Phoenix and Alliegant Airlines cancelled out flight. When we contacted the hotel to ask for a refund for our $400, 1 night stay, they refused to refund our money. Even though it was 2 months out and during our stay was the State Fair. We ended up getting another flight to come so that we didn't have to lose the money. When we arrived we noticed there were many work trucks in the parking lot and was told that the hotel was full. They could have easily resold our room with 2 months in advance or 2 days in advance. We felt it was very unfair. They blamed it on using ******* to book it. Although ******* also called 3 times trying to get a refund for us. We travel to Minot at least 2 times a year for business. We will never stay there again or recommend anyone to make a reservation with them. ******* was wonderful and tried to help us. The hotel wouldn't budge. Pretty crappy in our opinion.
The location was convenient, the hotel is very basic. The pool was small. Our room faced the highway and we weren't accustomed to traffic noise.