酒店回复: Dear Mariana,Thank you for sharing your feedback about your stay. We are glad you chose our hotel and hope that certain aspects of your visit, such as the overall environment, were satisfactory. At the same time, we note your observations regarding the condition of the shower and the interactions with the front desk staff, including guidance about room locations. Your perspective provides valuable insight as we continue focusing on enhancing both guest comfort and service clarity.Sincerely, Hotel Manager.
5.0分
家庭亲子
原文
翻译提供方：Google
出色的
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酒店回复: Dear Guest,Thank you for sharing your thoughts. We are delighted to hear that your experience was excellent. Providing exceptional service and comfortable accommodations is at the heart of what we do. Your positive feedback encourages our team to continue delivering memorable stays for every guest. We look forward to the opportunity to welcome you back for another outstanding visit.Sincerely, Hotel Manager.
1.0分
其他
原文
翻译提供方：Google
没有水
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酒店回复: Dear Mohammad,Thank you for sharing your feedback. We appreciate your comments regarding the lack of water and will review this with our team to ensure all essential amenities are consistently available for our guests. Your insights help us focus on areas that need attention, and we hope to provide a more complete and comfortable experience on a future stay.Sincerely, Hotel Manager
1.0分
其他
Upon arrival no towels,bed was not made,ice machine broken,people arguing outside,TV was hooked up wrong,wasn't working,HDMI was installed in the wrong slot.
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酒店回复: Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay, including the lack of towels, unmade bed, broken ice machine, noise outside, and problems with the TV setup. This is not the experience we strive to provide, and we appreciate you bringing these matters to our attention so we can address them promptly and improve our service.Sincerely, Hotel Manager.
3.0分
商务出差
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It was convenient, but breakfast was out of many things before 7:00 am. There is no ice machine at all. Staff was very pleasant though and property was clean.
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酒店回复: Dear Todd,Thank you for sharing your detailed feedback. We are glad to know you found our location convenient, the property clean, and the staff pleasant during your stay. Your comments regarding breakfast availability and the lack of an ice machine are valuable and will be shared with our team as we look for ways to improve the guest experience. We appreciate your observations and look forward to providing an even better stay on your next visit.Sincerely, Hotel Manager
4.0分
其他
Girls night
We enjoyed our stay the hotel was clean snd yhe staff was helpful and friendly
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酒店回复: Dear Laura,Thank you for your positive feedback and 8/10 rating. We are delighted to hear that you enjoyed your stay, found the hotel clean, and experienced helpful and friendly staff. Your comments encourage us to continue providing a welcoming and comfortable environment for all our guests.Sincerely, Hotel Manager
1.0分
其他
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Avg Hotel in an Avg area is not the issue…
No water from over 48hrs now
No resolution to the problem offered
No shower for 2/3 days now
Flat out corporate greed
Nothing to do with location staff
But very frustrating
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酒店回复: Dear David,We understand your disappointment regarding the water outage and the impact it had on your stay. Our team prioritizes guest comfort and safety and works closely with maintenance to attend such issues as quickly as possible. We appreciate your recognition that this is not related to staff performance and will continue to focus on improving infrastructure reliability to minimize disruptions for our guests.Sincerely, Hotel Manager
1.0分
家庭亲子
Cockroaches everywhere crawling on walls floor windows, wanted a refund, but nobody was in the front desk.
Will never book here again do not recommend
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酒店回复: Dear Erica,We are very sorry for the experience you described. Our hotel conducts regular pest control, and this appears to be an isolated incident. Your feedback has been shared with our team to improve guest experience.Sincerely, Hotel Manager
2.0分
商务出差
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Never Staying Here Again
TV did not work. There is no access to a HDMI on TV to use an outside streaming device. The AC is stuck on 74-degrees. The buttons & option on AC all broke. Just On-Off & 74-Degrees. I was hot the entire time. The hose cleaners are blaring music from the laundry room that would bleed into my room and keep me from sleeping. They charge a ridiculous $150 deposit. This is such a hustle. Never coming back.
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酒店回复: Dear Guest,We appreciate your detailed feedback regarding your stay. Guest comfort and convenience are important, and your comments about the television, air conditioning, and noise are valuable in guiding our ongoing improvements. Understanding your perspective on the deposit and overall experience helps us evaluate policies and guest expectations. Your insights contribute to our commitment to refining the environment and services we offer, ensuring future visits better align with the standards our guests seekSincerely, Hotel Manager.
4.0分
商务出差
Everything was ok except for the shower at night the water was cold, it never warms
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酒店回复: Dear Veronica,Thank you for sharing your feedback. We are glad to hear that most aspects of your stay were satisfactory. Your comments regarding the shower water temperature will be reviewed with our team to ensure a more comfortable experience for future guests. Guest comfort is a priority, and your insights help us focus on areas for improvement.Sincerely, Hotel Manager
淋浴间很脏，接待员也不太友好，也没有说明房间的位置。
出色的
没有水
Upon arrival no towels,bed was not made,ice machine broken,people arguing outside,TV was hooked up wrong,wasn't working,HDMI was installed in the wrong slot.
It was convenient, but breakfast was out of many things before 7:00 am. There is no ice machine at all. Staff was very pleasant though and property was clean.
Girls night
We enjoyed our stay the hotel was clean snd yhe staff was helpful and friendly
Avg Hotel in an Avg area is not the issue…
No water from over 48hrs now
No resolution to the problem offered
No shower for 2/3 days now
Flat out corporate greed
Nothing to do with location staff
But very frustrating
Cockroaches everywhere crawling on walls floor windows, wanted a refund, but nobody was in the front desk.
Will never book here again do not recommend
Never Staying Here Again
TV did not work. There is no access to a HDMI on TV to use an outside streaming device. The AC is stuck on 74-degrees. The buttons & option on AC all broke. Just On-Off & 74-Degrees. I was hot the entire time. The hose cleaners are blaring music from the laundry room that would bleed into my room and keep me from sleeping. They charge a ridiculous $150 deposit. This is such a hustle. Never coming back.
Everything was ok except for the shower at night the water was cold, it never warms