酒店回复: Dear Tuozhileilei,Thank you for your wonderful feedback! We're happy to hear that you found your room comfortable and clean and enjoyed the view from your window. It’s also heartwarming to know that our team at the front desk and restaurant made your stay special with their enthusiasm and thoughtful service.Your kind words inspire us to continue providing the best experience for our guests. We hope to welcome you back for another memorable stay soon!Your Mercure Belgrade Excelsior team
酒店回复: Dear,Thank you for taking the time to share your impressions.We’re glad to hear you enjoyed our location and the service provided by our team. Your kind words mean a lot to us.Regarding breakfast, thank you for your feedback. To reduce food waste and support sustainable practices, we prepare hot dishes fresh and upon request during low occupancy days. While the full selection may not be immediately visible, guests are welcome to order any item from our usual breakfast offer. Our team is always happy to assist and explain the available options.We hope to have the opportunity to welcome you again and provide an even better experience.Your Mercure Belgrade Excelsior team
酒店回复: Dear Chenjumo,Thank you very much for your kind review!We're glad to hear you enjoyed our central location, as well as the comfort of our rooms and the overall atmosphere.We hope to have the pleasure of welcoming you back again soon!Your Mercure Belgrade Excelsior team
酒店回复: Dear,Thank you for sharing such a lovely review of your stay with us! We’re happy to hear you enjoyed our location, delicious buffet breakfast, and the enthusiasm of our service team. We're especially glad we could make your birthday extra special with a greeting card and chocolate cake—it’s our pleasure to celebrate such memorable occasions with our guests.We apologize for the inconvenience caused by the street noise and appreciate your understanding. As a hotel located in the heart of the city, the vibrant surroundings can sometimes bring a bit of liveliness. For your next stay, we’d be happy to reserve a room facing a quieter side of the hotel to ensure a more restful experience.Thank you once again for choosing us, and we hope to welcome you back soon!Your Mercure Belgrade Excelsior team
酒店回复: Dear dudumum,Thank you for sharing your detailed review and for choosing to stay with us! We’re glad you enjoyed our location and that our front desk team made a positive impression with their friendly and helpful service. It’s also wonderful to know that our breakfast met your expectations.We appreciate your feedback regarding the elevator and understand how it may have been an inconvenience. While we work within the limitations of our building’s design, we are continuously seeking ways to improve accessibility and comfort for our guests.Thank you again for your valuable insights, and we hope to welcome you back for an even better experience!Your Mercure Belgrade Excelsior team
酒店回复: Dear,Thank you for sharing your feedback!We’re glad to hear you enjoyed the spacious premium room, our helpful front desk team, and our convenient location. Your comments about the noise and breakfast variety are much appreciated – we’ll certainly keep them in mind as we continue working on improving the guest experience.We hope your next visit allows more time to enjoy a ballet performance nearby — and of course, we’d love to welcome you back for another stay!Your Mercure Belgrade Excelsior team
酒店回复: Dear,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay didn’t meet your expectations and that certain aspects, especially the bathroom design, were inconvenient for you. Your comments are important to us, and we will review the areas you mentioned for improvement.We’re glad that you appreciated the fast internet and our central location, and it’s great to know you enjoyed the coffee at breakfast. If you have any additional details or suggestions, we would love to hear them so we can make sure future stays are more comfortable.Your Mercure Belgrade Excelsior team
酒店回复: Dear,Thank you for taking the time to leave such a detailed review! We're very happy to hear that you enjoyed your stay with us.We hope to welcome you back soon and provide an even better experience. Your Mercure Belgrade Excelsior team
1人觉得有用
4.0分
高级双人床房
商务出差
位置很好 市中心旅游和吃饭都是步行距离
展开
酒店回复: Dear,Thank you for your positive review! We're happy to hear that you enjoyed our location and its proximity to the city center's tours and dining options. We hope to welcome you back again soon for another great stay!Your Mercure Belgrade Excelsior team
设施：房间不算很大，整体设施复古，但是很舒适干净，窗外夜景绝美
服务：Mercure的服务称得上是贝尔格莱德最好的了，前台和餐厅工作人员都很热情有耐心，服务细致周到，值得入住
位置非常好，离要去的地方都是步行距离。服务态度也很不错。房间比较暗，早餐只有冷盘和点蛋，选择比较少，不太值得买早餐。
就在大广场上，市中心，很方便，环境优越，房间也很好。不过价格可能就小贵了一点啦。离步行街也是很近的。
酒店位置地址卓越，在议会大厦附近，全市仅有的六家星巴克之一就在街角，步行可以到达主要景点。酒店自助早餐也算不错，服务人员非常热情，恰逢生日，还暖心送了贺卡和甜美的巧克力蛋糕。唯一不足是沿街噪声较大，影响睡眠。
酒店地理位置非常好，离主要景点都不远，步行都可以到达。前台的英文也很好，沟通顺畅，也很友好。早餐不错，只要不是太挑剔，都可以满足。唯一觉得不太方便的就是电梯，要搬着箱子上几个台阶，才能到电梯，电梯一次只能坐两个人，不太方便。
房间还算大 住的是尊享房，唯一就是靠近马路 有点吵，早上的早餐几乎每天都是一样的，真希望能偶尔换下口味，😆 前台工作人员都很热情，帮忙打印 或传递一些文件。总的来说 还行，步行去共和广场很近，原本想去看场歌剧，就在附近，但是没有碰到我喜欢的 芭蕾舞剧，时间太赶，希望下次过去了能去看看。
首先对所谓四星不要有什么期待，房间就是国内200块钱酒店的水平，房子比较老，内部的家具、卫浴也都是很老的，特别是卫浴上的东西和欧洲平均水平差比较多，就是国产的低端货
最受不了的是卫生间的奇葩设计，卫浴区和洗漱区的玻璃就挡了一半，然后洗个澡整个地全是湿的，想刷牙站个脚都没个干的地方…然后半夜水流声音还是比较明显的…
早餐吃的很一般，咖啡倒是还行，居然比大部分酒店的咖啡要好。
唯二的好处是网速比较快，位置还不错
酒店没有牙膏，三天都没找到。没有健身房，也没有游泳池。整个酒店只有一部电梯，而且只能容纳两个人。
位置优越，处于老城市中心。离大街10分钟，要塞25分钟，教堂比较近。特意选了面积较大的尊享房。给的2个尊享房间1楼和7楼。房型不一样，看了下感觉尊享房好像都是临街的。第2天前台的一位男士英语很好，详细介绍各景点游览情况，还同意了延迟退房。停车一定要停在对面公园的地下停车场，有机器可以付费。地面上虽然🈶很多停车位但没有付费机器，需要到邮局购买停车票，很麻烦。早餐一般，也属于雅高的标准。
位置很好 市中心旅游和吃饭都是步行距离