Room smelled very bad. Toilet paper holder in bathroom was broken off. One of the trash bags was not emptied
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酒店回复: Hello Robert,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously and appreciate your insights, as they help us enhance our services. Your observations about the room conditions and maintenance issues will be reviewed for future improvements. We strive to ensure a comfortable experience for all our guests and hope to welcome you back for a better stay.
1.0分
其他
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we did not stay!!! Arrived at 2:30 pm, room was not ready. went to grocery and came back. ROOM WAS STILL NOT READY AY 3:30. Gave us another room, WAS NOT READY!! Second room had blood on the door, that was enough. requested refund ,which she gave me Immediately and moved on to Holiday Inn express. was terrible
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酒店回复: Hello David,Thank you for sharing your experience. We understand that timely room readiness is crucial for a pleasant stay, and we apologize for the inconvenience you faced during your arrival. Your feedback regarding cleanliness and readiness has been noted, as we strive to maintain high standards for our guests. We appreciate your understanding and hope that your future travels are more enjoyable.
3.0分
其他
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The staff was good and I enjoyed chatting with the person who checked me in.
The room next to mine was loud and I could hear too much. Lots of F____ this and f___ing that. A bunch of loud guys made the experience less pleasant. The walls were clearly too thin. And it made me question my safety, especially given that there was shared door between the two room. Yes it was locked, but still ...
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酒店回复: Hello Carolyn,Thank you for sharing your feedback about your recent stay. We're glad to hear you enjoyed the attentive service from our staff. We understand that noise levels can impact your experience, and we appreciate your insights regarding the room's sound insulation. Your safety and comfort are important to us, and we encourage you to share any concerns with management to ensure future stays can be more enjoyable. Your comments help us to continually improve our guest experience and overall environment.
2.0分
家庭亲子
The Room was what you paid for, so it was good for the price. Overall could have been cleaner, smelled better, etc.
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酒店回复: Hello Melissa,Thank you for your feedback regarding your recent stay. We appreciate your thoughts on the value of your room, and we take cleanliness very seriously. Your comments have been noted, and they will be shared with our housekeeping team to ensure we maintain our standards for all guests. We hope you had a pleasant trip overall, and we welcome any further insights you may wish to share.
4.0分
其他
Staff was very helpful and nice.
Room was clean , nice and cool, Shower was good.
I would yay there again
Price was very good.
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酒店回复: Hello Kirk,Thank you for your positive feedback about our helpful staff and clean accommodations. We're glad to hear that you enjoyed the shower and found our pricing reasonable. We appreciate your intention to stay with us again and look forward to welcoming you back for another pleasant experience. Your comments will be shared with the team to continually enhance our services.
3.0分
情侣出游
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Hotel is older. Overall sleep was good. The area was quiet overnight. Price is cheap and very reasonable. Breakfast was the norm for a Super 8 location - a quick bite and was sufficient. My biggest complaint and reason for my low rating - they need to pay attention to detail and deep clean the rooms (if they did this, it wouldnt be a bad spot to stay and they would deserve the 7 + rating they have here on *******). The shower curtain in our room was full of grime (management should see something like that and replace). This kind of grime only accumulates when there is a lack of cleaning. The toilet seat is peeling and has an odour (replacing it would fix this issue). There is a chair in the room full of dirt and stains (steam cleaner would fix that). The bedding did not smell fresh. This made me wonder if the sheets were clean. All comes down to cleanliness. DEEP clean the rooms, replace some small items and it wouldnt be a bad place to stay. Hire professional cleaning staff that do a good job and report problems back to management...thinking this is not the case at this location. Management should be embarassed about the grimy shower curtain and filthy chair.
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酒店回复: Hello Stephanie,Thank you for sharing your feedback regarding your stay. We're glad to hear you found the sleep quality satisfactory and appreciated the quiet environment. Your insights about cleanliness and maintenance are important, and we encourage guests to share any concerns during their stay so we can address them promptly. We value your comments as they help in our continuous efforts to create a more pleasant experience for future guests. Your suggestions will be passed along to the management team for their consideration in maintaining our standards of cleanliness and comfort.
3.0分
朋友出游
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Room could have been a little more cleaner bathroom kinda small carpet looked old but the water was hot and the lady at the front desk was very friendly and helpful
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酒店回复: Hello Kimberly, Thank you for your feedback regarding your recent stay. We appreciate your observations about the cleanliness and room size, as they help us identify areas for improvement. It's great to hear that you enjoyed the hot water and found our front desk staff to be friendly and helpful. Your comments will be shared with our management team to enhance the guest experience for future stays. We hope to welcome you back soon for an even better visit.
4.0分
其他
Perfect for a motorcycle traveler. Plenty of space, and parking in front of the room. The restaurant next door, Los Pinos, was a delicious surprise!
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酒店回复: Hello Dan,Thank you for your feedback! It’s great to hear that our accommodations suited your needs as a motorcycle traveler and that you enjoyed your experience at Los Pinos. We appreciate you taking the time to share your thoughts and hope to welcome you again on your next adventure. Safe travels ahead!
1.0分
家庭亲子
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There was food in our frig, feces in the trash can, a pill on the vanity, and a huge wet spot beside the bed. The reception attendant told my husband he was disrespectful for asking to replace the biohazard trash can. We never got a trash can. Ive contacted Wyndham.
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酒店回复: Hello DONNA,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and your concerns are noted. We strive to provide excellent guest experiences and appreciate your comments, which help us improve our services. Please feel free to reach out directly to management for any further discussions regarding your experience.
不尽如人意。酒店似乎位于城镇里一个治安不太好的区域，住客也有些鱼龙混杂。
Room smelled very bad. Toilet paper holder in bathroom was broken off. One of the trash bags was not emptied
we did not stay!!! Arrived at 2:30 pm, room was not ready. went to grocery and came back. ROOM WAS STILL NOT READY AY 3:30. Gave us another room, WAS NOT READY!! Second room had blood on the door, that was enough. requested refund ,which she gave me Immediately and moved on to Holiday Inn express. was terrible
The staff was good and I enjoyed chatting with the person who checked me in.
The room next to mine was loud and I could hear too much. Lots of F____ this and f___ing that. A bunch of loud guys made the experience less pleasant. The walls were clearly too thin. And it made me question my safety, especially given that there was shared door between the two room. Yes it was locked, but still ...
The Room was what you paid for, so it was good for the price. Overall could have been cleaner, smelled better, etc.
Staff was very helpful and nice.
Room was clean , nice and cool, Shower was good.
I would yay there again
Price was very good.
Hotel is older. Overall sleep was good. The area was quiet overnight. Price is cheap and very reasonable. Breakfast was the norm for a Super 8 location - a quick bite and was sufficient. My biggest complaint and reason for my low rating - they need to pay attention to detail and deep clean the rooms (if they did this, it wouldnt be a bad spot to stay and they would deserve the 7 + rating they have here on *******). The shower curtain in our room was full of grime (management should see something like that and replace). This kind of grime only accumulates when there is a lack of cleaning. The toilet seat is peeling and has an odour (replacing it would fix this issue). There is a chair in the room full of dirt and stains (steam cleaner would fix that). The bedding did not smell fresh. This made me wonder if the sheets were clean. All comes down to cleanliness. DEEP clean the rooms, replace some small items and it wouldnt be a bad place to stay. Hire professional cleaning staff that do a good job and report problems back to management...thinking this is not the case at this location. Management should be embarassed about the grimy shower curtain and filthy chair.
Room could have been a little more cleaner bathroom kinda small carpet looked old but the water was hot and the lady at the front desk was very friendly and helpful
Perfect for a motorcycle traveler. Plenty of space, and parking in front of the room. The restaurant next door, Los Pinos, was a delicious surprise!
There was food in our frig, feces in the trash can, a pill on the vanity, and a huge wet spot beside the bed. The reception attendant told my husband he was disrespectful for asking to replace the biohazard trash can. We never got a trash can. Ive contacted Wyndham.