酒店回复: Hello Angelique,Nous sommes ravis d'apprendre que vous avez passé un bon séjour ! Votre satisfaction est très importante pour nous. Si vous avez des commentaires ou des suggestions sur la façon dont nous pouvons améliorer votre expérience à l'avenir, n'hésitez pas à les partager. Nous espérons vous accueillir à nouveau bientôt pour un autre séjour agréable.
2.0分
其他
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Parking was good, location was good for what we needed.
THE HOTEL IS BUILT RIGHT NEXT TO THE VERY ACTIVE TRAIN TRACKS (within 30 yards) which made it very hard to sleep as you could feel your bed start to rumble before the train ever came by ever so loudly.
The place just needs a good scrub and a remodel.
The carpets were disgusting, things were falling apart, the AC kept turning off, the hot tub was out of order, the entire place was hot (early October, so it wasn't something that AC couldn't fix)...
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酒店回复: Hello Julie,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the location and parking. We take guest concerns seriously and will forward your observations about the room condition and noise issues to the appropriate team for consideration. Your insights help us as we continuously strive to enhance our facilities and guest experience. Thank you again for your valuable input.
4.0分
情侣出游
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they were able to let us check in early. rooms nice size & clean. didn't care for the pillows. the breakfast was lacking quality- we went elsewhere to eat. quiet area was nice but nothing around. i would stay there again if in the area.
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酒店回复: Hello vanessa,Thank you for sharing your feedback. We're glad you appreciated the early check-in and the cleanliness of the rooms. We value your input on the pillows and breakfast quality, as it helps us identify areas for improvement. It's great to hear you found the area peaceful. We hope to welcome you back in the future for another stay!
1.0分
其他
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Specifically booked a “non smoking” room with 2 double queen sized beds, and received a smoked room. The employees then placed my family into a single queen size bedroom for 4 people. Unpleasant experience overall. On top of that it took them awhile to find our booking info. You want to be able to come and not have to deal with this kind of stuff after a long day.
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酒店回复: Hello Ellen, Thank you for sharing your feedback. We understand the importance of delivering the accommodations you expect, especially after a long day. It’s disappointing to hear that your experience did not meet these standards. Your comments about the room assignment and booking process will be noted for our team to review. We appreciate your understanding and hope you will consider visiting us again in the future.
1.0分
家庭亲子
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We left in the notes we had our daughter in a wheelchair, (she's cp and autism), they put us on the second floor so we ended up carrying her.. because in a fire we can't use the elevator with her wheelchair. Then we get to the room and the WiFi is not working, we tried EVERYTHING, even our hotspots on our phones to the tv. Went to front desk, the came to our room couldn't figure it out either and said, "give it some time". Which is not how WiFi works but ok. (Neither spoke English well) So we went back down saying it still wasn't working, the lady was NOT nice about it, said we could go to another room. (We needed WiFi to work for her stimming shows etc) we get to a new room same problem. So obviously none of their TVs have WiFi access like they said, and they did not want to help us or figure it out (or couldn't ?) long story shorter, we turned both sets of rooms keys in and left, having only been there not even 2 hours. And zero reimbursement.
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酒店回复: Hello Megan,Thank you for sharing your experience with us. We appreciate you bringing these important issues to our attention. Our goal is to ensure a comfortable stay for all guests, and we regret that this was not your experience. We will pass your feedback regarding the accessibility needs and WiFi issues to the appropriate teams for review. We hope you find accommodations that better suit your needs in the future and offer a more enjoyable stay.
3.0分
其他
Convenient but uncomfortable
A/C was inefficient and the pillows were uncomfortable. The location, however, is the closest to Republic.
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酒店回复: Hello Rose,Thank you for sharing your feedback. We're glad to hear that you enjoyed the location near Republic. We value your insights regarding the A/C and pillow comfort, as they help us identify areas for improvement. Your comments will be passed along to the appropriate teams for consideration in enhancing our guest experience in the future. We appreciate your understanding and hope to welcome you back.
3.0分
其他
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facility does ot meet its ratting ,shows wear,tear and lack of attention. The dead bolt door lock appears locked, bolt does not penitrate the door jam . Staff seemed unconcerned or did not understand the problem after I demostrated at the door.
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酒店回复: Hello Wil, Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and continue to evaluate the condition of our facilities. Your experience with the staff and the door lock has been noted, as we strive to ensure all concerns are addressed satisfactorily. Your insights are valuable to us as we aim to improve our services and provide a better experience for future guests. We appreciate your input and hope to earn your trust on a future visit.
3.0分
其他
I didn’t like coming back to a room I paid 130 bucks for being covered in ants, they claim “we know we keep the rooms as clean as possible”
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酒店回复: Hello David,Thank you for sharing your feedback. We strive to maintain high cleanliness standards, and we regret that your experience did not reflect that. Your comments will be shared with the appropriate team to ensure we are continuously improving our services. We appreciate your input and hope you consider staying with us again in the future, where we aim to provide a more pleasant experience.
3.0分
家庭亲子
A/c unit thermostat didn’t work, breakfast….coffee was weak, hot food was not hot
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酒店回复: Hello Theresa,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the A/C unit, as well as the breakfast offerings. Your insights are valuable to us, and they help ensure we continue to improve the experience we offer our guests. We hope you consider staying with us again in the future for a more enjoyable visit.
3.0分
商务出差
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This property was good overall for being a hotel/ motel. Checkin took 20 minutes to get a person up to the desk as the person working the desk was taking care of another issue in a hotel room. The hotel was extremely clean. The mattresses in the room felt like cardboard with a pillow topper, the air conditioning worked well and the bathroom was well stocked with both towels as well as toiletries. The blinds in my room were not in working order as the chain had skipped off the gear. I fixed the blinds and fixed them. Overall very adequate lodging. The lodging was also close to everything in Republic
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酒店回复: Hello Luke,Thank you for your feedback. We're pleased to hear that you found the hotel clean and well-stocked, as well as conveniently located. Your comments about the check-in process and the mattress comfort are appreciated, as they help us understand our guests' experiences better. We're glad you were able to rectify the issue with the blinds. We hope you had a pleasant stay overall and appreciate your insights on our services.
好吧
Parking was good, location was good for what we needed.
THE HOTEL IS BUILT RIGHT NEXT TO THE VERY ACTIVE TRAIN TRACKS (within 30 yards) which made it very hard to sleep as you could feel your bed start to rumble before the train ever came by ever so loudly.
The place just needs a good scrub and a remodel.
The carpets were disgusting, things were falling apart, the AC kept turning off, the hot tub was out of order, the entire place was hot (early October, so it wasn't something that AC couldn't fix)...
they were able to let us check in early. rooms nice size & clean. didn't care for the pillows. the breakfast was lacking quality- we went elsewhere to eat. quiet area was nice but nothing around. i would stay there again if in the area.
Specifically booked a “non smoking” room with 2 double queen sized beds, and received a smoked room. The employees then placed my family into a single queen size bedroom for 4 people. Unpleasant experience overall. On top of that it took them awhile to find our booking info. You want to be able to come and not have to deal with this kind of stuff after a long day.
We left in the notes we had our daughter in a wheelchair, (she's cp and autism), they put us on the second floor so we ended up carrying her.. because in a fire we can't use the elevator with her wheelchair. Then we get to the room and the WiFi is not working, we tried EVERYTHING, even our hotspots on our phones to the tv. Went to front desk, the came to our room couldn't figure it out either and said, "give it some time". Which is not how WiFi works but ok. (Neither spoke English well) So we went back down saying it still wasn't working, the lady was NOT nice about it, said we could go to another room. (We needed WiFi to work for her stimming shows etc) we get to a new room same problem. So obviously none of their TVs have WiFi access like they said, and they did not want to help us or figure it out (or couldn't ?) long story shorter, we turned both sets of rooms keys in and left, having only been there not even 2 hours. And zero reimbursement.
Convenient but uncomfortable
A/C was inefficient and the pillows were uncomfortable. The location, however, is the closest to Republic.
facility does ot meet its ratting ,shows wear,tear and lack of attention. The dead bolt door lock appears locked, bolt does not penitrate the door jam . Staff seemed unconcerned or did not understand the problem after I demostrated at the door.
I didn’t like coming back to a room I paid 130 bucks for being covered in ants, they claim “we know we keep the rooms as clean as possible”
A/c unit thermostat didn’t work, breakfast….coffee was weak, hot food was not hot
This property was good overall for being a hotel/ motel. Checkin took 20 minutes to get a person up to the desk as the person working the desk was taking care of another issue in a hotel room. The hotel was extremely clean. The mattresses in the room felt like cardboard with a pillow topper, the air conditioning worked well and the bathroom was well stocked with both towels as well as toiletries. The blinds in my room were not in working order as the chain had skipped off the gear. I fixed the blinds and fixed them. Overall very adequate lodging. The lodging was also close to everything in Republic