Help was non existent - sitting there looking out the window- room smelled like smoke- front desk truly unhelpful and rude- no elevator.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we fell short in several areas during your stay.Please accept our sincere apologies for the issues you encountered, especially regarding the service at the front desk. This is not the standard we strive to uphold, and your comments have been shared with our team for immediate follow-up and improvement.We also understand that the absence of an elevator may have caused inconvenience, and we do our best to meet every request and need for 1st floor. We truly appreciate your feedback, as it helps us identify areas where we need to do better.
5.0分
家庭亲子
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The hotel room was clean and comfortable. The free breakfast was great. The hot tub could use some cleaning and maintenance work done . Tiles were broke and grout disintegrating.
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed your clean, comfortable room and that the complimentary breakfast met your expectations. We appreciate you bringing the condition of the hot tub to our attention. Your comments have been shared with our maintenance team so we can address the broken tiles and grout issues promptly. We hope to welcome you back soon for an even better experience.
3.0分
家庭亲子
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The property is built on a swamp - I was told by the front desk staff. After a rain the room smell like mold / is musty. Not sure if that is a “Buffalo” think or a hotel thing. The front staff were nice.
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酒店回复: Dear Jamie,Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the musty smell in your room after the rain—that’s certainly not the impression we want to leave. While the local environment can occasionally present challenges, we take guest comfort very seriously and are actively working to address moisture-related concerns in our rooms.We’re glad to hear that our front desk team made a positive impression, and we’ll be sure to pass along your kind words. We appreciate your feedback and hope you’ll consider giving us another chance in the future.Warm regards,Country Inn & Suites, Buffalo MN
5.0分
其他
Nice family stay
Great hotel with friendly staff. Grandkids enjoyed the pool which wasn’t overly cold.
酒店回复: So glad you enjoyed the pool!
4.0分
其他
Only issue was the children hanging out in the bfast area. Wasn’t the hotel just the peopl
5.0分
家庭亲子
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We were there for an early morning baseball event. Staff knew several participants were staying and made sure a wonderful breakfast array was ready early enough for all the boys!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that our team was able to support your early morning baseball event and ensure the boys had a hearty breakfast to start their day right. It was a pleasure having you all with us, and we hope to welcome you back for future events!
5.0分
家庭亲子
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Hotel was perfect for my daughter’s softball team. Nice rooms, good size pool and hot tub area, patio area outside, overall nice area around the hotel, located close to the field. Would stay again!
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酒店回复: Thank you for the kind words. We are so glad you enjoyed our property for the tournament.
5.0分
其他
very nice stay! Ladies very nice and very helpful! definitely recommend
酒店回复: Thank you!
5.0分
其他
Family
Very nice hotel with wonderfully accommodating staff. Clean & comfortable, with a nice pool.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our staff helped make it a comfortable and welcoming experience. It's great to know you found the hotel clean, comfortable, and were able to relax by the pool. We hope to welcome you back again soon!
很一般小镇上的旅馆
Help was non existent - sitting there looking out the window- room smelled like smoke- front desk truly unhelpful and rude- no elevator.
The hotel room was clean and comfortable. The free breakfast was great. The hot tub could use some cleaning and maintenance work done . Tiles were broke and grout disintegrating.
The property is built on a swamp - I was told by the front desk staff. After a rain the room smell like mold / is musty. Not sure if that is a “Buffalo” think or a hotel thing. The front staff were nice.
Nice family stay
Great hotel with friendly staff. Grandkids enjoyed the pool which wasn’t overly cold.
Only issue was the children hanging out in the bfast area. Wasn’t the hotel just the peopl
We were there for an early morning baseball event. Staff knew several participants were staying and made sure a wonderful breakfast array was ready early enough for all the boys!
Hotel was perfect for my daughter’s softball team. Nice rooms, good size pool and hot tub area, patio area outside, overall nice area around the hotel, located close to the field. Would stay again!
very nice stay! Ladies very nice and very helpful! definitely recommend
Family
Very nice hotel with wonderfully accommodating staff. Clean & comfortable, with a nice pool.