My family and I stayed at this hotel from 23 June to 27th June 2025. I had booked this hotel based on the positive google reviews. Unfortunately, on staying at the hotel I came to realize that the positive reviews were all fake which was confirmed by their own staff as well. I was shown at least 10 rooms all of which were in extremely poor condition. The rooms were dirty, dusty and smelling terrible and there was sewerage smell in the pillows. Even the balcony was extremely dusty and dirty, seemed like had not been cleaned since several months. There were insects and bugs in the bathroom and the water pressure in tap was very low. There was no kettle or iron in the room and the hotel elevator was also out of order. The wifi and cable at the hotel was not working as well. The location of the hotel was also terrible. I have also attached the pictures of the place where the bed comforters were stored and later sent to rooms. As per the staff, they have been instructed not to bother with improving service or facilities and just to make excuses. The hotel was also sealed by KDC on the 3rd day (26 June 2025) of our stay. The hotel was extremely over priced as there are several other hotels in very good conditions in the same price range ( The Sarai Resort, Hotel Home- The Barcelo Hotel etc )
4.0分
家庭亲子
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Almost every thing is good there,, staff is so friendly and caring especially miss sadaf is so kind n caring..they are managing all the things in a very professional way.. Rooms are really tidy clean and cozy..it feels like home.Keep it up ,,
1.0分
其他
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The existing reviews on Trip Adviser for Hotel One have questionable grounding in reality. I have just spent 12 days travelling around northern Pakistan, and this was both the most expensive and the worst hotel. It is misrepresented on its website - there is no valley view - extremely noisy all night and breakfast is not available before 8am. When we complained to the management and asked for a refund, the first response was that we were wrong, the second was to sack two staff, the third was to take a refund from their wages. This is outrageous behaviour. Poor employees should not be penalised for management failures. I paid in full, explained that staff should not be sacked, and am now seeking compensation from the Pearl Continental's senior management. This hotel is a disgrace to their franchise!
5.0分
家庭亲子
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We had a great time at the facility initially we were confused because at this time of the year there is too much tourist however we are glad we got the booking, the manager at the hotel one Mr. Abrar took care of our family and went an extra mile. The breakfast buffet was delicious fresh and warm. The washroom has warm water and almost high speed internet facility.. highly recommended will surely be visiting and recommending.. regards
这家酒店绝对不是 PC 连锁酒店，房间还可以，虽然地毯很脏，但浴室状况很糟糕。如果你来自
国外，你肯定会觉得这家酒店很脏，我预订这家酒店是因为广告上说这家酒店
是 PC 的一部分，但在我看来绝对不是。酒店周围非常繁忙和嘈杂。我睡不着觉，感觉就像睡在马路上。不过工作人员很好，再也不会住在那家酒店了
令人惊叹的食物，令人惊叹的服务，令人惊叹的景色，我非常喜欢，特别是由厨师谢赫扎德制作的俱乐部三明治，一切都太好了，我真的和家人玩得很开心，并推荐大家和朋友和家人一起计划 hotelone naran
我和家人住在 Naran 一号酒店。酒店位置很好，房间维护得很好，可以欣赏美丽的山景。但您看到的和图片上的一模一样。Naran 山谷的网络和电力存在问题，但在那里您可以全天候享受电力、Wi-Fi 和热水。那是一次不错的体验。
酒店氛围满分。员工彬彬有礼。强烈推荐。早午餐包含在房费内，非常美味。房间干净漂亮，客房服务维护良好。员工 24/7 随时待命。酒店位置也非常迷人。强烈推荐家人入住，确保安全。
去过纳兰，在这家酒店住了 2 晚。员工非常友好和礼貌，服务和管理无可挑剔。早餐包含在内，食物非常美味。房间干净整洁，员工 24/7 随时待命。100% 推荐这家酒店。
我对纳兰的 Hotel One（Pearl Continental 旗下）非常失望。从管理到一切。他们毁了我的住宿。我通过 Agoda 应用程序预订了 2023 年 6 月 12 日至 2023 年 6 月 13 日（1 晚）的酒店。我和妻子一起旅行了两天。当我下午 2:45 左右（2023 年 6 月 12 日）到达酒店时，一切看起来都很完美。我向他们展示了我的预订确认电子邮件，接待人员截取了屏幕截图并要求我出示身份证。我很乐意提供。我们真的很累，所以我们在酒店房间里呆到晚上的大部分时间。但大约晚上 7:00，我和妻子正准备去纳兰市场（市场）吃饭，发生了一件最无礼和最可怕的事情。有人敲了一次我们的门，然后 2-3 秒后他试图打开门，幸运的是，门被世界上大多数酒店房间都有的链锁锁住了。我听到敲门声后 5 秒内立即打开门，发现房间维护主管 ( 主管 ) 在外面。我觉得这件事很奇怪，问他怎么了，他回答说只是例行检查。这时我很困惑，以至于我没有问他为什么要未经我的允许就试图进来。然后我进屋和妻子聊天，我们都觉得这非常非常令人不安和奇怪。我们感到很不安全。2-3 分钟后，我再次出去，发现那个人在同一层楼，于是我走到他面前，问他这是什么行为？你是谁，未经我的允许就进来？他回答说，对不起先生，我不知道您在里面，所以这是我们的标准操作程序，敲门然后进来，因为您没有挂任何请勿打扰的标志，所以这是正常的。你到底在说什么。我真的很生他的气，问他在纳兰一号酒店 ( 明珠大陆酒店旗下 ) 的职位，他告诉我他是客房维护主管。我问他这里的经理是谁，我想和他谈谈。他说他在楼下。然后我回来让我的妻子从里面锁上门，不要给任何人开。然后我下楼和经理亚西尔先生谈话。我告诉他情况并让他解决这个问题。我需要解释。我告诉他我走遍了世界各地，没有人可以未经允许进入房间，除非清洁房间的标志在外面。他非常抱歉，让我冷静下来，让我再回来，他进一步询问此事并与试图进来的人（维修主管）谈谈。我大约 7:50 再次从房间下来，发现维修主管在外面。他让我到酒店外面听他说话。我平静地听他说，然后我让他进酒店大堂，然后我们谈谈。我再次问他，这是什么行为。我当时和家人在一起。你试图破坏我和家人（妻子）的隐私，你只是试图在未经我允许的情况下闯入。我告诉他我会去上级管理部门投诉这件事
My family and I stayed at this hotel from 23 June to 27th June 2025. I had booked this hotel based on the positive google reviews. Unfortunately, on staying at the hotel I came to realize that the positive reviews were all fake which was confirmed by their own staff as well. I was shown at least 10 rooms all of which were in extremely poor condition. The rooms were dirty, dusty and smelling terrible and there was sewerage smell in the pillows. Even the balcony was extremely dusty and dirty, seemed like had not been cleaned since several months. There were insects and bugs in the bathroom and the water pressure in tap was very low. There was no kettle or iron in the room and the hotel elevator was also out of order. The wifi and cable at the hotel was not working as well. The location of the hotel was also terrible. I have also attached the pictures of the place where the bed comforters were stored and later sent to rooms. As per the staff, they have been instructed not to bother with improving service or facilities and just to make excuses. The hotel was also sealed by KDC on the 3rd day (26 June 2025) of our stay. The hotel was extremely over priced as there are several other hotels in very good conditions in the same price range ( The Sarai Resort, Hotel Home- The Barcelo Hotel etc )
Almost every thing is good there,, staff is so friendly and caring especially miss sadaf is so kind n caring..they are managing all the things in a very professional way.. Rooms are really tidy clean and cozy..it feels like home.Keep it up ,,
The existing reviews on Trip Adviser for Hotel One have questionable grounding in reality. I have just spent 12 days travelling around northern Pakistan, and this was both the most expensive and the worst hotel. It is misrepresented on its website - there is no valley view - extremely noisy all night and breakfast is not available before 8am. When we complained to the management and asked for a refund, the first response was that we were wrong, the second was to sack two staff, the third was to take a refund from their wages. This is outrageous behaviour. Poor employees should not be penalised for management failures. I paid in full, explained that staff should not be sacked, and am now seeking compensation from the Pearl Continental's senior management. This hotel is a disgrace to their franchise!
We had a great time at the facility initially we were confused because at this time of the year there is too much tourist however we are glad we got the booking, the manager at the hotel one Mr. Abrar took care of our family and went an extra mile. The breakfast buffet was delicious fresh and warm. The washroom has warm water and almost high speed internet facility.. highly recommended will surely be visiting and recommending.. regards