酒店回复: I'm sorry to learn your recent stay was a disappointment due to not having a toothbrush. I'm not sure if one was requested from the front desk but we have many personnel items offered for free and the toothbrush is one of those items.
3.0分
其他
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Had to request a new room when the one to which I was originally assigned had not been made up (bed was totally taken apart down to the mattress). Not a good first impression when entering the room.
New room is fine.
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酒店回复: I'm sorry we were not better prepared for your arrival. If you wish, contact me prior to your next arrival and I will personally check your room and have it ready for you. Your my guest, allow me to do this for you.
4.0分
情侣出游
Area by elevators and hallway needed new carpet. Room was just fine and the rest of lobby was good. Just needed to be cleaned/refreshed in areas I noted.
酒店回复: Thank you for staying and for sharing your valued feedback.
2.0分
情侣出游
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It was all good but the check in process took over 20 min cause my name was wrong supposedly had my confirmation number where it said my name and all just wasn’t a good start
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酒店回复: I do apologize for your wait at check in. If I recall correctly your reservation was made through a 3rd party site and the information they provided us was inaccurate. Unfortunately that must be corrected at check in.
3.0分
其他
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Arrived after 11 pm
Someone was clearly using our assigned room prior to our arrival. Bed was slept in, door was open, bathroom light was on, coffee cup left on table. Went to front desk to let them know. Lady at front desk did not apologize. Reassigned another room. Staff demeanour straightforward and to the point. No smiles, nothing. All business.
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酒店回复: I am sorry for your disappointing experience finding you room not properly prepare upon arrival, not what you should expect at our hotel. I hope you found the remainder of your stay enjoyable. Thank you for sharing your valued feedback.
3.0分
其他
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Ok stay not great
The room was very damp in the air and a musty smell, the bathroom had a nasty odor like dirty feet/dirty mop water.
The beds were comfortable and it served the purpose of the stay. It was safe and in a good location.
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酒店回复: Oh no! Our cleanliness scores are always tops in our market. We let you down, if returning please contact me in advance.
5.0分
其他
Amazing Staff
We had a great stay. The staff were amazing. I had left an item behind and work with me to get it mailed to my home as we lived out of state.
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酒店回复: Amazing staff to serve our Amazing Guests, True Hospitality at work!
3.0分
其他
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Great staff/noisy halls
Staff was very friendly! I watched the front desk clerk go above and beyond for someone in need. I wish I knew her name to give her credit. Our toilet did not flush properly and ran continuously. Walls were thin, lots of hallway noise…just people walking by talking not anyone purposefully being loud.
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酒店回复: Thank you for your valued feedback, was the toilet reported and then repaired before departure?
3.0分
家庭亲子
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The room was clean as was the hotel in general. The bartender was rather rude and the breakfast buffet was a joke and definitely not worth 12.99 per person. It was difficult to sleep with the noise from the freeway
酒店回复: Thank you for sharing experience with us.
5.0分
其他
the staff was amazing and very helpful. The property was clean and complete
酒店回复: Thank you for staying and for awarding us with your 10/10 !!!
为什么没有牙刷
Had to request a new room when the one to which I was originally assigned had not been made up (bed was totally taken apart down to the mattress). Not a good first impression when entering the room.
New room is fine.
Area by elevators and hallway needed new carpet. Room was just fine and the rest of lobby was good. Just needed to be cleaned/refreshed in areas I noted.
It was all good but the check in process took over 20 min cause my name was wrong supposedly had my confirmation number where it said my name and all just wasn’t a good start
Arrived after 11 pm
Someone was clearly using our assigned room prior to our arrival. Bed was slept in, door was open, bathroom light was on, coffee cup left on table. Went to front desk to let them know. Lady at front desk did not apologize. Reassigned another room. Staff demeanour straightforward and to the point. No smiles, nothing. All business.
Ok stay not great
The room was very damp in the air and a musty smell, the bathroom had a nasty odor like dirty feet/dirty mop water.
The beds were comfortable and it served the purpose of the stay. It was safe and in a good location.
Amazing Staff
We had a great stay. The staff were amazing. I had left an item behind and work with me to get it mailed to my home as we lived out of state.
Great staff/noisy halls
Staff was very friendly! I watched the front desk clerk go above and beyond for someone in need. I wish I knew her name to give her credit. Our toilet did not flush properly and ran continuously. Walls were thin, lots of hallway noise…just people walking by talking not anyone purposefully being loud.
The room was clean as was the hotel in general. The bartender was rather rude and the breakfast buffet was a joke and definitely not worth 12.99 per person. It was difficult to sleep with the noise from the freeway
the staff was amazing and very helpful. The property was clean and complete