Superb customer service and went out of their way to accommodate us. I will stay at Origin the next time I’m in the area.
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酒店回复: Thank you for taking the time to tell us about your experience at Origin Lexington, a Wyndham Hotel. It is always a pleasure to receive positive feedback.
2.0分
家庭亲子
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They never cleaned the room (through multiple days) and said they were “too busy” even though we were out of the room all days and most of the evenings. When we raised the issue, the desk clerk shrugged his shoulders.
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酒店回复: Your feedback is very important to us, and I am sorry to hear that we were unable to service your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations.
5.0分
情侣出游
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Thank you for a pleasant stay. Great lication. Everyone was very welcoming, professional and friendly. I will definitely recommend the Origin to all our friends traveling to Lexington.
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酒店回复: Thank you for taking the time to tell us about your experience at Origin Lexington, a Wyndham Hotel. It is always a pleasure to receive positive feedback.
3.0分
情侣出游
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Great location, but the lobby is not laidout to accomodate flow through the hotel without being bogged down by the restaurant within the first floor.
Rooms were spacious, but not overly clean. Greasy smudges were present all across the flat surfaces of the room at check-in.
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酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed our location and found the rooms to be spacious. However, we're very sorry to learn that the cleanliness of your room did not meet expectations at check-in. This is certainly not the standard we aim to uphold, and we will be addressing your comments with our housekeeping team to ensure improvements are made.We also appreciate your feedback regarding the lobby layout and how the restaurant impacts guest flow. Your observations are valuable and will be taken into consideration as we look for ways to enhance our guest experience.We hope you'll consider staying with us again so we can provide a stay that meets the high standards we strive for.
5.0分
商务出差
We enjoyed the clean, upscale farmhouse style of this property. We look forward to returning & trying the restaurant!
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酒店回复: Thank you for taking the time to tell us about your experience at Origin Lexington, a Wyndham Hotel. It is always a pleasure to receive positive feedback.
5.0分
其他
Great location, clean, comfortable and modern accommodations, walk to shops and restaurants, restaurant and bar on site, nice sitting area in lobby.
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酒店回复: Thank you for taking the time to tell us about your experience at Origin Lexington, a Wyndham Hotel. It is always a pleasure to receive positive feedback.
5.0分
商务出差
Newer, great room. Super quiet and great amenities like the gym, restaurant options, etc.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay in one of our newer rooms and appreciated the peace and quiet. It's also great to know that our amenities, like the gym and restaurant options, added to your experience. We hope to welcome you back again soon!
4.0分
其他
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Great location, friendly staff and bar was a nice touch and convenient. Many shops and restaurants right when you walk out the front doors. Will definitely stay here again next time I’m in the area
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酒店回复: I am glad you enjoyed your stay. We hope to host you again in the future!
4.0分
其他
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Cute hotel but awful shower
The hotel is located in a great place. Lots of shopping and restaurants. The hotel is very clean and trendy. The bed was comfortable. The only thing that was terrible was the shower. Zero water pressure. It was one of the worst showers I have ever had. I love a 112236 shower to wake up and this was disappointing. Would probably stay somewhere else next time. Everything else was fantastic.
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酒店回复: Thank you for taking the time to tell us about your experience at Origin Lexington, a Wyndham Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear that your shower did not have good water pressure. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
其他
Nice but basic
Good hotel. Clean. You pay for the neighborhood, plenty of food and other options. The hotel itself is an overpriced place to spend the night
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酒店回复: Thank you for sharing your experience with us. We’re happy to hear you enjoyed the cleanliness of our hotel and the great neighborhood around us. We understand your thoughts on value and truly appreciate the feedback—it helps us as we continue to improve for our guests.
Superb customer service and went out of their way to accommodate us. I will stay at Origin the next time I’m in the area.
They never cleaned the room (through multiple days) and said they were “too busy” even though we were out of the room all days and most of the evenings. When we raised the issue, the desk clerk shrugged his shoulders.
Thank you for a pleasant stay. Great lication. Everyone was very welcoming, professional and friendly. I will definitely recommend the Origin to all our friends traveling to Lexington.
Great location, but the lobby is not laidout to accomodate flow through the hotel without being bogged down by the restaurant within the first floor.
Rooms were spacious, but not overly clean. Greasy smudges were present all across the flat surfaces of the room at check-in.
We enjoyed the clean, upscale farmhouse style of this property. We look forward to returning & trying the restaurant!
Great location, clean, comfortable and modern accommodations, walk to shops and restaurants, restaurant and bar on site, nice sitting area in lobby.
Newer, great room. Super quiet and great amenities like the gym, restaurant options, etc.
Great location, friendly staff and bar was a nice touch and convenient. Many shops and restaurants right when you walk out the front doors. Will definitely stay here again next time I’m in the area
Cute hotel but awful shower
The hotel is located in a great place. Lots of shopping and restaurants. The hotel is very clean and trendy. The bed was comfortable. The only thing that was terrible was the shower. Zero water pressure. It was one of the worst showers I have ever had. I love a 112236 shower to wake up and this was disappointing. Would probably stay somewhere else next time. Everything else was fantastic.
Nice but basic
Good hotel. Clean. You pay for the neighborhood, plenty of food and other options. The hotel itself is an overpriced place to spend the night