酒店回复: Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,
2.0分
情侣出游
Lots of issues, just not at all what we expected based on the pictures. The outside feels a bit like a catfish for what the experience ends up being.
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酒店回复: Thank you for your feedback. We’re sorry to hear that your experience did not match your expectations and that the property appearance felt misleading compared to the photos. This is not the impression we want to leave our guests with. We appreciate you bringing this to our attention and will review how our property is represented to ensure it accurately reflects the guest experience. Your comments are valuable, and we hope to provide a significantly better stay in the future.
5.0分
商务出差
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The staff was friendly and always available. Check-in was seemless. The room was comfortable and clean with all the necessary amenities. Breakfast had both hot and cold options and was very good. The pub onsite had a good menu - some normal options and some interesting variations like rueben eggrolls. It also had local beers on tap. I would definitely stay here again.
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酒店回复: Thank you for your review! We appreciate your feedback are happy to hear we exceeded yourexpectations during your stay.It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again inthe future!Best Regards,
2.0分
家庭亲子
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WiFi didn’t work half of the time. Our TV also did not work, the only thing the remote could do was change volume. We attempted to reach staff but was on hold for 30 min and we were sick of waiting. Walls paper thin, could hear every word from neighboring rooms and doors opening and closing all night.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay. Reliable Wi-Fi and a fully functioning TV are basic expectations, and it’s disappointing to hear that neither worked properly for you. We’re also sorry that you were unable to reach our staff in a timely manner—your time and comfort should never be compromised like that.Additionally, the noise disturbances from neighboring rooms are not the restful environment we strive to provide. We will be reviewing these concerns with our team to address the technology issues and improve our responsiveness and guest comfort.Thank you for bringing this to our attention, and we hope for the opportunity to offer you a much better experience in the future.
4.0分
家庭亲子
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We only stayed 1 night, hardly spent time in hotel. Love the vintage decor of the hotel. Staff was pleasant. The only thing I would say is it was difficult to get extra towels before housekeeping was available at 7am; I advise to ask for it the day before.
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酒店回复: Thank you for your review. We’re glad to hear you enjoyed the hotel’s vintage décor and found our staff pleasant. We appreciate your note about the difficulty in getting extra towels before housekeeping hours—your feedback is helpful, and we’ll work on improving availability for early requests. Thank you for staying with us, even for a short visit, and we hope to welcome you back again.
5.0分
情侣出游
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This place really checked checked off a lot of boxes for us and really met our expectations! Everything was clean and well-kept, the pool is open for a long time, and the breakfast was really nice. We'd love to come here again the next time we're in the area!
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酒店回复: Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meetingyour expectations during your stay. If given the opportunity, it would be our pleasure to host you againin the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,
4.0分
其他
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Room was very clean and comfortable, staff were incredibly hospitable and polite, hot tub was very warm (did not eat breakfast). Only complaint was that the bathroom floor flooded was water after a shower, and we used three in-house towels to dry the floor.
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酒店回复: Thank you for your feedback. We’re delighted to hear that you found your room clean and comfortable, enjoyed the hot tub, and experienced our hospitable staff. We do apologize for the issue with the bathroom floor flooding after your shower and the inconvenience it caused. We’ll be addressing this with our maintenance team to prevent it from happening in the future. We appreciate you bringing it to our attention and hope to welcome you back for an even better stay.
住得还不错。床垫有点旧了，不太平整。我们预订的时候要求住电梯附近的房间，酒店也满足了我们的要求，但不巧的是电梯坏了，用不了。
不错
酒店的魅力和装潢令人耳目一新。
它拥有新酒店的所有设施，但大堂的风格却让人仿佛回到了过去。
我们非常喜欢这里，下次还会入住。
其内部氛围堪称城堡。
Lots of issues, just not at all what we expected based on the pictures. The outside feels a bit like a catfish for what the experience ends up being.
The staff was friendly and always available. Check-in was seemless. The room was comfortable and clean with all the necessary amenities. Breakfast had both hot and cold options and was very good. The pub onsite had a good menu - some normal options and some interesting variations like rueben eggrolls. It also had local beers on tap. I would definitely stay here again.
WiFi didn’t work half of the time. Our TV also did not work, the only thing the remote could do was change volume. We attempted to reach staff but was on hold for 30 min and we were sick of waiting. Walls paper thin, could hear every word from neighboring rooms and doors opening and closing all night.
We only stayed 1 night, hardly spent time in hotel. Love the vintage decor of the hotel. Staff was pleasant. The only thing I would say is it was difficult to get extra towels before housekeeping was available at 7am; I advise to ask for it the day before.
This place really checked checked off a lot of boxes for us and really met our expectations! Everything was clean and well-kept, the pool is open for a long time, and the breakfast was really nice. We'd love to come here again the next time we're in the area!
Room was very clean and comfortable, staff were incredibly hospitable and polite, hot tub was very warm (did not eat breakfast). Only complaint was that the bathroom floor flooded was water after a shower, and we used three in-house towels to dry the floor.