酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Odessa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. We will share your comments with our housekeeping and maintenance staff. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hawthorn Suites Management
5.0分
商务出差
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Nice place to stay
Stayed here on businesses for 3 days and 4 nights. Staff was excellent. The breakfast was a plus as well. The kitchen was a great feature as we like to cook over eating out. Would stay here again.
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酒店回复: Dear Guest, Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Odessa. It is always a pleasure to receive positive feedback. I am particularly pleased to receive a perfect score. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Hawthorn Suites Management
3.0分
商务出差
The room was fine but lots of unfinished trim work and parts of the hotel itself falling apart.
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酒店回复: Dear Guest, Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Odessa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We will share your comments with our maintenance staff. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hawthorn Suites Management
3.0分
其他
Needs better cleaning
Room was dirty, shower was dirty curtains were broke. Won’t be stay here again
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Odessa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. We will share your comments with our housekeeping and maintenance staff. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hawthorn Suites Management
2.0分
商务出差
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Keep looking…
The hotel was rated well for cleanliness however during a 4 day stay, housekeeping did not turn down the room a single time. My door looked as though it had been broken down, the secondary lock was broke off, the main door handle and scan lock were loose and the door had damage. I was pretty concerned my first night. The dishes were not clean, I did not have a bath mat. The floors were so gross I couldn’t walk barefoot without my feet getting sticky or black. Breakfast left a lot to be desired and the pool was closed the whole time. It was just a very undesirable stay. The bed was comfortable and that was about the best I could say for the stay.
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酒店回复: Dear Guest, Thank you very much for choosing Hawthorn Suites Odessa for your recent stay in town. As per your concern we are extended stay property, and we do not provide daily housekeeping service for the sake of our guest privacy. We provide one full service on the schedule days. Any additional service in between is upon request. I will definitely look into your other comment, and I do apologize for the inconvenience you had. We look forward to seeing you again on your next visit to this area. Sincerely, Hawthorn Suites Management
5.0分
商务出差
Very friendly staff. Asked for floor preference. Room was clean and comfortable
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Odessa. It is always a pleasure to receive positive feedback.I am particularly pleased to receive a perfect score. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hawthorn Suites Management
4.0分
商务出差
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The breakfast was lacking, had to ask for juice the two mornings I ate there, as their juice dispenser was not operating, the last morning I chose to eat somewhere else. Also, one evening while waiting in the lobby to be picked up I could smell something with a pungent odor and the individual behind the desk said it was worse in the offices. She came out from behind the desk to check some electrical items as she believed it was smoke. Sure enough about five minutes later she found greasy rags in knit bags leaning up against the wall in the laundry room smoldering. Rags and towels soaked with oils and grease can spontaneously combust under the right conditions. She took them outside.
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酒店回复: Dear Guest,Thank you for choosing Hawthorn Suites Odessa for your recent stay and giving us good score. We do apologize for the inconvenience you had and will definitely look into your comment. We look forward to seeing you again on your future visits to the area.Sincerely,Management Hawthorn Suites
2.0分
其他
A/C did not work properly during 4 days of trip.
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酒店回复: Dear Guest, Thank you very much for choosing Hawthorn Suites Odessa for your recent stay in town. Your feedback is very important to us. I will share your feedback with our team which will boost their commitment for best service. Also we will definitely look into your other comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We look forward to seeing you again on your next visit to this area. Sincerely, Hawthorn Suites Management
5.0分
家庭亲子
Friendly staff at check in, only issue restroom barn door would get stuck and we couldn’t get out of restroom.
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酒店回复: Dear Guest, Thank you for taking the time to tell us about your experience at Hawthorn Suites By Wyndham Odessa. It is always a pleasure to receive positive feedback. I am particularly pleased to receive a perfect score. I will share your comments with our team, who I am certain will be encouraged by your remarks. Also, our apologies for the inconvenience. we will definitely look into this matter. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you in the future.Sincerely, Management Hawthorn Suites Odessa TX
房子新,还有简单厨房,但10点半就有人催退房。
早餐很差,服务有待改进。
Nice place to stay
Stayed here on businesses for 3 days and 4 nights. Staff was excellent. The breakfast was a plus as well. The kitchen was a great feature as we like to cook over eating out. Would stay here again.
The room was fine but lots of unfinished trim work and parts of the hotel itself falling apart.
Needs better cleaning
Room was dirty, shower was dirty curtains were broke. Won’t be stay here again
Keep looking…
The hotel was rated well for cleanliness however during a 4 day stay, housekeeping did not turn down the room a single time. My door looked as though it had been broken down, the secondary lock was broke off, the main door handle and scan lock were loose and the door had damage. I was pretty concerned my first night. The dishes were not clean, I did not have a bath mat. The floors were so gross I couldn’t walk barefoot without my feet getting sticky or black. Breakfast left a lot to be desired and the pool was closed the whole time. It was just a very undesirable stay. The bed was comfortable and that was about the best I could say for the stay.
Very friendly staff. Asked for floor preference. Room was clean and comfortable
The breakfast was lacking, had to ask for juice the two mornings I ate there, as their juice dispenser was not operating, the last morning I chose to eat somewhere else. Also, one evening while waiting in the lobby to be picked up I could smell something with a pungent odor and the individual behind the desk said it was worse in the offices. She came out from behind the desk to check some electrical items as she believed it was smoke. Sure enough about five minutes later she found greasy rags in knit bags leaning up against the wall in the laundry room smoldering. Rags and towels soaked with oils and grease can spontaneously combust under the right conditions. She took them outside.
A/C did not work properly during 4 days of trip.
Friendly staff at check in, only issue restroom barn door would get stuck and we couldn’t get out of restroom.