酒店回复: Dear David, thank you for choosing Courtyard Derlray Beach for your recent stay. I’m truly sorry to hear about your experience during your stay with us. It’s very disappointing to learn that the air conditioning was not working and that our team did not provide the assistance and follow-up you deserved. Your comfort is incredibly important to us, and I regret that we fell short in making your stay pleasant.Please know that your feedback is taken seriously, and we are addressing these issues to ensure they don’t happen again. If you’re open to giving us another chance in the future, we would love the opportunity to make things right and provide you with the stay you expected.Thank you for sharing your experience, and again, my sincerest apologies for the inconvenience you endured.

酒店回复: Dear Craig, thank you for choosing the Courtyard Delray Beach for your recent stay and for taking the time to share your feedback. We're truly sorry to hear about the discomfort you experienced due to the AC maintenance during your stay. We understand how frustrating it must have been, and we appreciate you bringing it to our attention.We truly did our best to make things more comfortable during your stay, including providing extra bedding and extending your checkout time as a courtesy and realize that may not have been enough. Please know that we take your concerns seriously and are actively working to ensure a better experience for all our guests.We value your input and hope to have the opportunity to provide a much-improved experience in the future. Please let us know if you would like to come back as a VIP guest and we will ensure you have a fantastic stay.

酒店回复: Dear Sandra, Thank you so much for sharing your experience, and I'm truly sorry to hear about the inconvenience you faced during your stay. I can only imagine how frustrating it must have been after such a long day of travel, especially when you were expecting everything to be ready upon arrival. We completely understand how important it is to have your accommodations confirmed, and I sincerely apologize for the way this situation was handled. Please know that this is not the experience we aim to provide, and your feedback is incredibly valuable as we work to improve. If there’s anything we can do to make this right, please don't hesitate to reach out. Thank you again for bringing this to our attention.

酒店回复: Dear Paulo, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay and our location close to the beach and restaurants. We forward to welcoming you back on your next trip to the area.

酒店回复: Dear Patrick, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We strive to provide accurate information about our services, and we apologize for any confusion regarding pricing and amenities. Your input is valuable, and we will review our descriptions and offerings to ensure they are clear moving forward. We appreciate your thoughts and hope you’ll consider giving us another chance in the future.

酒店回复: Dear Javier, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay and we look forward to welcoming you back soon!

酒店回复: Dear Steve, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay, and we look forward to seeing you again on your next trip to Delray Beach!

酒店回复: Thank you so much for a positive review. We are glad to hear you enjoyed your stay!

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you experienced with the room temperature, TV, and Wi-Fi during your stay. That’s certainly not the experience we aim to provide. We’re glad, however, that our team made a positive impression and provided helpful service throughout your visit. Your comments have been shared with our engineering team to ensure these concerns are addressed. We hope you’ll consider giving us another opportunity to provide you with a seamless stay in the future.

酒店回复: Thank you for sharing your experience with us! We’re so glad to hear you enjoyed your stay, especially our clean rooms, peaceful environment, and convenient downtown location. Our team takes pride in being attentive and professional, and it’s great to know your requests were handled promptly. We appreciate your feedback and hope to welcome you back to Courtyard Delray Beach soon!