酒店回复: Dear David, thank you for choosing Courtyard Derlray Beach for your recent stay. I’m truly sorry to hear about your experience during your stay with us. It’s very disappointing to learn that the air conditioning was not working and that our team did not provide the assistance and follow-up you deserved. Your comfort is incredibly important to us, and I regret that we fell short in making your stay pleasant.Please know that your feedback is taken seriously, and we are addressing these issues to ensure they don’t happen again. If you’re open to giving us another chance in the future, we would love the opportunity to make things right and provide you with the stay you expected.Thank you for sharing your experience, and again, my sincerest apologies for the inconvenience you endured.
酒店回复: Dear Craig, thank you for choosing the Courtyard Delray Beach for your recent stay and for taking the time to share your feedback. We're truly sorry to hear about the discomfort you experienced due to the AC maintenance during your stay. We understand how frustrating it must have been, and we appreciate you bringing it to our attention.We truly did our best to make things more comfortable during your stay, including providing extra bedding and extending your checkout time as a courtesy and realize that may not have been enough. Please know that we take your concerns seriously and are actively working to ensure a better experience for all our guests.We value your input and hope to have the opportunity to provide a much-improved experience in the future. Please let us know if you would like to come back as a VIP guest and we will ensure you have a fantastic stay.
酒店回复: Dear Sandra, Thank you so much for sharing your experience, and I'm truly sorry to hear about the inconvenience you faced during your stay. I can only imagine how frustrating it must have been after such a long day of travel, especially when you were expecting everything to be ready upon arrival. We completely understand how important it is to have your accommodations confirmed, and I sincerely apologize for the way this situation was handled. Please know that this is not the experience we aim to provide, and your feedback is incredibly valuable as we work to improve. If there’s anything we can do to make this right, please don't hesitate to reach out. Thank you again for bringing this to our attention.
酒店回复: Dear Paulo, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay and our location close to the beach and restaurants. We forward to welcoming you back on your next trip to the area.
1.0分
其他
原文
翻译提供方：Google
价格过高，没有按次付费，只有餐厅小吃
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酒店回复: Dear Patrick, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We strive to provide accurate information about our services, and we apologize for any confusion regarding pricing and amenities. Your input is valuable, and we will review our descriptions and offerings to ensure they are clear moving forward. We appreciate your thoughts and hope you’ll consider giving us another chance in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
我很喜欢这家酒店
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酒店回复: Dear Javier, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay and we look forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
葛丽塔酒店
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酒店回复: Dear Steve, thank you for choosing Courtyard Delray Beach for your recent stay. We are happy to see that you enjoyed your stay, and we look forward to seeing you again on your next trip to Delray Beach!
5.0分
其他
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I had a wonderful experience staying at this hotel. The room was spotless, well-kept, and very comfortable, which immediately made me feel at home. Everything was arranged with care, and the cleanliness stood out from the moment I walked in. It was clear the staff takes pride in keeping the property in excellent condition, and I really appreciated that attention to detail.
The staff were incredibly kind, welcoming, and helpful throughout my stay. From check-in to checkout, they were professional and genuinely friendly, which added a personal touch that made the stay even better. The quiet atmosphere around the property made it very relaxing, and yet I also found that there were plenty of shops and conveniences nearby, which made it easy to explore without any hassle.
Overall, I can honestly say this is a five-star experience in every way. The combination of a clean and peaceful environment, attentive staff, and a pet-friendly policy makes this hotel truly stand out. I left feeling very satisfied and grateful, and I would happily recommend this property to anyone looking for a comfortable and enjoyable stay.
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酒店回复: Thank you so much for your wonderful review! We are delighted to hear that you felt at home during your stay and that our team’s attention to detail and hospitality made such a positive impression. It means a lot to us that you appreciated the cleanliness, comfort, and peaceful atmosphere we strive to provide.We’re also glad our convenient location and pet-friendly policy helped make your stay enjoyable and hassle-free. Your kind words truly motivate us to continue delivering a five-star experience to all our guests.We look forward to welcoming you back whenever your travels bring you this way!Warm regards,
5.0分
家庭亲子
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Everything large clean rooms great friendly staff awesome breakfast ! Roof top pool and bar were amazing ! Staff top notch incredible actually totally will be back !!!!
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酒店回复: Dear Wendy, thank you for choosing Courtyard Delray Beach for your recent stay. We appreciate you taking the time to leave such a great review. We are delighted to see that you enjoyed our large rooms, rooftop pool and bar and the staff provided such great service to you. We look forward to welcoming you back to Delray Beach soon!
5.0分
家庭亲子
Safe and quiet location with comfortable rooms. Short walk to the beach and restaurants
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酒店回复: Thank you for sharing your review! We’re so glad to hear you enjoyed our safe and quiet location, as well as the comfort of our rooms. It’s wonderful that our close proximity to the beach and nearby restaurants added to your experience.We appreciate you choosing Courtyard Delray Beach and look forward to welcoming you back for another relaxing stay soon.
这是我住过的最糟糕的酒店之一。
我房间的空调坏了，热得几乎睡不着。我两次联系前台，希望能得到解决，但什么也没做。没有后续行动，也没有提供换房服务——只是一句空洞的道歉。糟糕的体验，彻底毁了一个周末。我不会推荐这家酒店给任何人。
小心维修中的酒店
空调正在维修，房间里冷得要命。我得去前台要额外的毯子。我向前台投诉后，他们竟然出于礼貌延长了我的退房时间。他们真是想方设法地榨干你的钱。
经过一天漫长的旅行，我们抵达酒店时，尽管我确认了当天中午入住，但酒店在晚上9点就通知我们，他们已经放弃了我们的房间，酒店里已经没有房间了。他们给我们提供了街上另一家酒店，并说明天再来住剩下的房间？……没人帮忙去新酒店，没有其他选择！
我强烈推荐它！
很棒的酒店，位置非常适合那些寻找海滩和夜间休闲的客人。酒店距离德尔雷海滩 (Delray Beach) 的酒吧和餐馆区有 4 个街区。不容错过！！
价格过高，没有按次付费，只有餐厅小吃
我很喜欢这家酒店
葛丽塔酒店
I had a wonderful experience staying at this hotel. The room was spotless, well-kept, and very comfortable, which immediately made me feel at home. Everything was arranged with care, and the cleanliness stood out from the moment I walked in. It was clear the staff takes pride in keeping the property in excellent condition, and I really appreciated that attention to detail.
The staff were incredibly kind, welcoming, and helpful throughout my stay. From check-in to checkout, they were professional and genuinely friendly, which added a personal touch that made the stay even better. The quiet atmosphere around the property made it very relaxing, and yet I also found that there were plenty of shops and conveniences nearby, which made it easy to explore without any hassle.
Overall, I can honestly say this is a five-star experience in every way. The combination of a clean and peaceful environment, attentive staff, and a pet-friendly policy makes this hotel truly stand out. I left feeling very satisfied and grateful, and I would happily recommend this property to anyone looking for a comfortable and enjoyable stay.
Everything large clean rooms great friendly staff awesome breakfast ! Roof top pool and bar were amazing ! Staff top notch incredible actually totally will be back !!!!
Safe and quiet location with comfortable rooms. Short walk to the beach and restaurants