酒店回复: 您好，尊贵的客人，感谢您最近选择 W Aspen 酒店并给予我们亲切的评价。我们很高兴看到您对我们服务一流以及超出您期望的评价。我们的员工对为客人提供超出预期的服务充满热情和敬业精神，感谢您提到 Diego。我们将很乐意传达您的赞美。我们很高兴接待您，希望很快再次见到您。谢谢，客房总监 Emrah Anakok
5.0分
朋友出游
原文
翻译提供方：Google
展开
最近来过这家酒店，度过了一个短暂的周末！在阿斯彭住过 3 家酒店，这家是最“有趣”的。特别值得一提的是，前台接待员 Mitsi（拼写？）非常热情地欢迎我们入住，营造了有趣的氛围。她正是我所期望的 W 品牌员工类型，有趣、热情、外向。她是品牌的宝贵财富，让我们的入住体验令人难忘。酒店干净、设计精美，位置便利。有一点需要注意，屋顶酒吧有防晒霜，我应该用一下。总的来说，我会再次入住阿斯彭 W 酒店，因为它与一些“传统、奢华”的酒店截然不同。
展开
酒店回复: 您好，ephantom，我们很高兴看到您对我们为您提供的优质服务以及我们如何超出您的期望的评论。我们的人才对为客人提供超出预期的服务有着专注和真诚的热情，感谢您提到 Mitsi。我们将很乐意传达您的赞美。我们也很高兴得知我们完美无瑕、精心打造的酒店和最佳位置提升了您的住宿体验。感谢您选择 W Aspen，我们真诚地感谢您再次入住我们酒店；我们期待着您的再次光临。谢谢，Emrah Anakok 客房总监
It had been 10 years since our last Aspen visit for our honeymoon. Diego assisted my family with dinner reservations and even delivered us a personalized gift to our room later that evening. We were truly touched by his attention and care. The welcome beverage on arrival was a nice welcome gift too , and shoutout to the manager on duty the morning we arrived - he truly set the tone and energy for our arrival experience. Thank you W Aspen. - Bobby G. - a new loyal Bonvoy Member
展开
酒店回复: Hello P2488GHbobbyg, Thank you for choosing W Aspen once again and for your warm-hearted review. We were overjoyed to read your compliments about our Talent’s dedication to distinct and tailored service. We are very proud of their dedication to providing an extraordinary experience to each guest every single day. They were happy to hear they were a major part of making your stay with us a memorable one. We are also thrilled to know how our extra touches exceeded your expectations. Thank you for your loyalty to our brand, and we hope to have the opportunity to welcome you and your family back very soon. Thank you, Emrah Anakok Director of Rooms
5.0分
家庭亲子
展开
I took my daughter here after her high school graduation. We had the best experience EVER! Everyone was kind and friendly, our room was beautiful and clean, the food was delicious, the rooftop was stunning and also had a morning yoga class, the gym was beautiful and had everything I needed, and Diego made our stay personal and special from the moment we arrived. I honestly cannot think of anything that wasn't top notch about staying here. Highly recommend to all and will definitely return to this location again!!!!
展开
酒店回复: Dear Excursion55719962298, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Aspen. We appreciate you mentioning our engaging Talent, stylish rooms, and authentic dining. It is also wonderful to hear how much you enjoyed our amazing amenities and rooftop as well. We are grateful for your generous feedback and recommendation, and we can’t wait to welcome you and your daughter back soon! Thank you, Emrah Anakok Director of Rooms
4.0分
情侣出游
展开
Rooms are small, but but nicely appointed, with plenty of closet space. The location couldn’t be better, a short walk to the Ajax base, and nice common areas (though the roof /pool hot tub was a disappointment ), valet park wing was quite convenient and while interaction with the staff was limited, they were all helpful.
展开
酒店回复: Hello Valued Guest, Thank you for taking the time to tell us about your stay with us at W Aspen. We are happy to read you were pleased with our accommodations and public spaces. It is also a pleasure to know you found our Talent to be attentive and that our fantastic location helped to make your visit even more pleasant. Having said that, we regret not meeting your expectations with some of our amenities. Your feedback is appreciated, and we hope to welcome you again soon. Thank you, Emrah Anakok Director of Rooms
5.0分
家庭亲子
展开
Wonderful place, really went out of their way to make sure the experience is good. Rooms were nice and clean and restaurant and food was very good. They have a very good buffet for breakfast and a great rooftop pool. They have a nice fitness area and the airport transportation and town transportation was a big help.
展开
酒店回复: Hello johnmW186UE, Thank you for your delightful review of W Aspen. It is gratifying to know you loved our beautiful property and inspiring hospitality, as well as our refreshing accommodations. We are also happy to read you enjoyed the delicious food we serve and our fantastic amenities, including our WET® Deck Pool and FIT®. We will share your compliments with our Talent, and we look forward to hosting you again for another elevated experience. Thank you, Emrah Anakok Director of Rooms
5.0分
朋友出游
展开
I have stayed at many W hotels and they never seem to disappoint, for sure they delivered at the W in Aspen. The hotel offers completely rides to/from the airport and throughout town in a few nice BMW X5’s. We never had to wait long for a ride anywhere. The hotel was over sold and we tried to get an upgrade with no luck and we’re concerned about the roll from a few other reviews. They were wrong, we had the room with 2 queens and one was elevated. This set up made the roll feel more spacious. The room itself had modern decor, plenty of storage in the closets and the signature heavenly W beds. There is a nice Lavazza coffee machine in the closet and they have a small refrigerator if you need it. Some reviews complained of lack of space, I was traveling with a friend and we had plenty of room for all of our stuff. They have a DJ every afternoon in the bar on the second floor. This place was not busy during the week, it seems like only on Fridays and Saturday’s, but on those days it was a good crowd for Apres ski. We did eat here and the burger and Mahi was solid. They also have a good breakfast. On the roof they have a good sized hot tub and heated pool. There is a heated towel cabinet but no where to really put your stuff so you have to run from the bar where you dropped your stuff to the tub. The tub faces the mountains and you get a great view on a clear night. The bar is closed in the winter but I would suspect it’s a cool spot in the warmer months. The location is also great. If your skiing Ajax there is a small path you can take and walk right to the gondola. Across the street there is a market and pharmacy, you can also walk just about anywhere from here. The W delivers in all the right places! Next time I’m in Aspen I will be returning
3.0分
家庭亲子
展开
This hotel tries to be hip and modern at the expense of practicality. Our room was a 2 bed queen with the beds configured in a bunk bed type arrangement. The TV was on a pole at the end of one of the beds. This arrangement put one person next to the wall, and when they needed out of bed, they had to crawl over the other person. Anyone with claustrophobia would be very stressed in this situation. I’m sure the poor housekeeping staff hates this arrangement. The lights in the room, again while trying to be cutting edge, were not user friendly. The lounge/restaurant area was nice, but apparently they couldn’t decide if it should be a club or a restaurant/bar. There was a dj that arrived around 5:00 p.m. and began playing very, very loud music until maybe 7:00-8:00. There is not a dance floor. This was very confusing and not a relaxing, comfortable vibe at all. Why wasn’t the dj there at 10:00 p.m. rather than late afternoon? The hot tub/pool area is on the roof and nice very. The workout facility was also very nice. The staff was also nice and friendly. All in all I would not recommend this property. If you are looking for a nice, relaxing stay, this is not your place.
4.0分
朋友出游
展开
My recent six-night stay at the W Aspen, made possible through points and shared with friends, left me with mixed feelings that reflect the highs and lows of this upscale establishment. Upon arrival, the gesture of offering prosecco at the check-in desk was a pleasant touch, although I would have preferred it served in a glass rather than a plastic cup. Despite encountering some challenges with my reservations due to the hotel's stringent cancellation policy, the staff efficiently accommodated my requests, allowing me to switch to a more desirable room on a higher floor after the initial night. As an Ambassador elite member, I appreciated the personalized attention extended to me, including the opportunity to tour alternative rooms and select one that better suited my preferences. The breakfast buffet, a highlight for elite members, was truly delightful, boasting a diverse selection of fresh and savory options that catered to discerning tastes. Throughout my stay, the housekeeping and turndown services were consistently impeccable, complemented by thoughtful amenities like quality bath products and indulgent chocolates. The hotel's strategic location, while not offering ski-out convenience, proved convenient for accessing Aspen's attractions. I was particularly impressed by the hotel's responsiveness to my needs after sustaining an injury while skiing, promptly providing a wheelchair for my comfort and convenience. Moreover, overhearing the hotel's general manager express his vision for elevating the guest experience underscored the team's commitment to excellence and community engagement. However, my overall impression was tempered by a few notable shortcomings. The malfunctioning hot tub throughout my stay was disappointing, and hearing about welcome amenities received by other guests but not extended to me felt like a missed opportunity to enhance my experience. Furthermore, the lack of privacy in the first-floor rooms, especially considering the premium price point, is a notable concern that warrants attention. The resort fee, coupled with parking charges, felt disproportionately high given the value provided. Despite these drawbacks, I remain open to revisiting the W Aspen in the future, acknowledging the luxury it offers amidst areas ripe for improvement. Ultimately, my stay was characterized by both positive and negative experiences, highlighting the hotel's potential for delivering a truly exceptional guest experience.
展开
酒店回复: Hello X1680KQandrewk, Thank you for being a valued Marriott Bonvoy Ambassador Elite member and for reviewing your stay with us at W Aspen. It is a pleasure to know you loved our supreme location and delicious breakfast buffet combined with the connected service provided by our Talent. We also appreciate you mentioning how much you liked our styling services and the enhanced amenities we offer. Having said that, we are sorry for not meeting some of your expectations and for the maintenance issues and any disruptions you experienced. We have taken note of the concerns you raised and have shared them appropriately as we are always looking for opportunities to elevate our guest experience. We also regret your dissatisfaction with some of our fees. We review our pricing regularly to make sure that we are priced competitively. We are grateful for your feedback and look forward to seeing you again soon. Thank you, Emrah Anakok Director of Rooms
我想说阿斯彭仍然在我身边，我想感谢礼宾经理 Diego，他使我的旅行成为我一生中最棒的一次旅行，使我成为可能和不可能的人！还有厨房工作人员，他们非常友善，让我感觉宾至如归。
最近来过这家酒店，度过了一个短暂的周末！在阿斯彭住过 3 家酒店，这家是最“有趣”的。特别值得一提的是，前台接待员 Mitsi（拼写？）非常热情地欢迎我们入住，营造了有趣的氛围。她正是我所期望的 W 品牌员工类型，有趣、热情、外向。她是品牌的宝贵财富，让我们的入住体验令人难忘。酒店干净、设计精美，位置便利。有一点需要注意，屋顶酒吧有防晒霜，我应该用一下。总的来说，我会再次入住阿斯彭 W 酒店，因为它与一些“传统、奢华”的酒店截然不同。
这真是我经历过的最失望。来这里参加婚礼。服务是 1。回到酒店后，叫了客房服务。在过去的 3 个小时里，他们找不到厨师，也没有提供任何替代或帮助。我已经等了 10 分钟了。这真是个笑话，我永远不会住在这家酒店
It had been 10 years since our last Aspen visit for our honeymoon. Diego assisted my family with dinner reservations and even delivered us a personalized gift to our room later that evening. We were truly touched by his attention and care. The welcome beverage on arrival was a nice welcome gift too , and shoutout to the manager on duty the morning we arrived - he truly set the tone and energy for our arrival experience. Thank you W Aspen. - Bobby G. - a new loyal Bonvoy Member
I took my daughter here after her high school graduation. We had the best experience EVER! Everyone was kind and friendly, our room was beautiful and clean, the food was delicious, the rooftop was stunning and also had a morning yoga class, the gym was beautiful and had everything I needed, and Diego made our stay personal and special from the moment we arrived. I honestly cannot think of anything that wasn't top notch about staying here. Highly recommend to all and will definitely return to this location again!!!!
Rooms are small, but but nicely appointed, with plenty of closet space. The location couldn’t be better, a short walk to the Ajax base, and nice common areas (though the roof /pool hot tub was a disappointment ), valet park wing was quite convenient and while interaction with the staff was limited, they were all helpful.
Wonderful place, really went out of their way to make sure the experience is good. Rooms were nice and clean and restaurant and food was very good. They have a very good buffet for breakfast and a great rooftop pool. They have a nice fitness area and the airport transportation and town transportation was a big help.
I have stayed at many W hotels and they never seem to disappoint, for sure they delivered at the W in Aspen. The hotel offers completely rides to/from the airport and throughout town in a few nice BMW X5’s. We never had to wait long for a ride anywhere. The hotel was over sold and we tried to get an upgrade with no luck and we’re concerned about the roll from a few other reviews. They were wrong, we had the room with 2 queens and one was elevated. This set up made the roll feel more spacious. The room itself had modern decor, plenty of storage in the closets and the signature heavenly W beds. There is a nice Lavazza coffee machine in the closet and they have a small refrigerator if you need it. Some reviews complained of lack of space, I was traveling with a friend and we had plenty of room for all of our stuff. They have a DJ every afternoon in the bar on the second floor. This place was not busy during the week, it seems like only on Fridays and Saturday’s, but on those days it was a good crowd for Apres ski. We did eat here and the burger and Mahi was solid. They also have a good breakfast. On the roof they have a good sized hot tub and heated pool. There is a heated towel cabinet but no where to really put your stuff so you have to run from the bar where you dropped your stuff to the tub. The tub faces the mountains and you get a great view on a clear night. The bar is closed in the winter but I would suspect it’s a cool spot in the warmer months. The location is also great. If your skiing Ajax there is a small path you can take and walk right to the gondola. Across the street there is a market and pharmacy, you can also walk just about anywhere from here. The W delivers in all the right places! Next time I’m in Aspen I will be returning
This hotel tries to be hip and modern at the expense of practicality. Our room was a 2 bed queen with the beds configured in a bunk bed type arrangement. The TV was on a pole at the end of one of the beds. This arrangement put one person next to the wall, and when they needed out of bed, they had to crawl over the other person. Anyone with claustrophobia would be very stressed in this situation. I’m sure the poor housekeeping staff hates this arrangement. The lights in the room, again while trying to be cutting edge, were not user friendly. The lounge/restaurant area was nice, but apparently they couldn’t decide if it should be a club or a restaurant/bar. There was a dj that arrived around 5:00 p.m. and began playing very, very loud music until maybe 7:00-8:00. There is not a dance floor. This was very confusing and not a relaxing, comfortable vibe at all. Why wasn’t the dj there at 10:00 p.m. rather than late afternoon? The hot tub/pool area is on the roof and nice very. The workout facility was also very nice. The staff was also nice and friendly. All in all I would not recommend this property. If you are looking for a nice, relaxing stay, this is not your place.
My recent six-night stay at the W Aspen, made possible through points and shared with friends, left me with mixed feelings that reflect the highs and lows of this upscale establishment. Upon arrival, the gesture of offering prosecco at the check-in desk was a pleasant touch, although I would have preferred it served in a glass rather than a plastic cup. Despite encountering some challenges with my reservations due to the hotel's stringent cancellation policy, the staff efficiently accommodated my requests, allowing me to switch to a more desirable room on a higher floor after the initial night. As an Ambassador elite member, I appreciated the personalized attention extended to me, including the opportunity to tour alternative rooms and select one that better suited my preferences. The breakfast buffet, a highlight for elite members, was truly delightful, boasting a diverse selection of fresh and savory options that catered to discerning tastes. Throughout my stay, the housekeeping and turndown services were consistently impeccable, complemented by thoughtful amenities like quality bath products and indulgent chocolates. The hotel's strategic location, while not offering ski-out convenience, proved convenient for accessing Aspen's attractions. I was particularly impressed by the hotel's responsiveness to my needs after sustaining an injury while skiing, promptly providing a wheelchair for my comfort and convenience. Moreover, overhearing the hotel's general manager express his vision for elevating the guest experience underscored the team's commitment to excellence and community engagement. However, my overall impression was tempered by a few notable shortcomings. The malfunctioning hot tub throughout my stay was disappointing, and hearing about welcome amenities received by other guests but not extended to me felt like a missed opportunity to enhance my experience. Furthermore, the lack of privacy in the first-floor rooms, especially considering the premium price point, is a notable concern that warrants attention. The resort fee, coupled with parking charges, felt disproportionately high given the value provided. Despite these drawbacks, I remain open to revisiting the W Aspen in the future, acknowledging the luxury it offers amidst areas ripe for improvement. Ultimately, my stay was characterized by both positive and negative experiences, highlighting the hotel's potential for delivering a truly exceptional guest experience.