Gym was small but decent for casual workout. Kitchen was mini kitchen without stove. But enough for casual food heating and snacking. Clean rooms. Friendly staff.
4.0分
家庭亲子
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Property was overall clean. We had a couple issues but both were resolved by the staff promptly issue with freezer door and TV. The hotels website shows a walking path which appears to be close to the property. This is not the case. The path is actually within 15minutes walking distance away from the hotel with nice views over the ponds that center the businesses that surround the area paths are available around the ponds for theoat part but not back to the hotel, where you will need to be careful on the side of the road
3.0分
其他
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My only complaint was that the cover to the blinds vibrated very loudly during my stay … it was very distracting at night and if watching TV…. There was a work order put in but nobody came to room. I had to resolve the issue by putting a pair of socks in between the cover and blinds. Disappointed nobody followed up ….
3.0分
其他
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The front office staff was amazing and friendly. We had an issue of our room never being serviced during our stay. We arrived on Thursday evening and checked out Monday morning and in that time we were told by 3 different people we would be getting service only to not receive it. I even talked to housekeeping at one point and she assured me she would be back down to service the room once she finished the room upstairs, which didn't happen. I watched the work order be put in the computer at the front desk on Saturday evening and we came home to a note on our door Sunday evening that our room wasn't going to be serviced. Very disappointed for the money we paid. I am just glad the front desk staff was so pleasant and friendly to make up for the disappointing room service. They greeted us with a smile and good morning each time we passed by. They tried their best to get our room serviced and did ask if there was anything we needed in the room.
5.0分
商务出差
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I liked the room layout, which was very cozy and homely. I also had the mini kitchen, which was helpful. I had planned a longer stay; however, I was unable to book early, so I had to leave early.
房间挺大的。酒店停车和出行都很方便，购物也还算方便，附近就有BJS 大卖场，不过需要办理会员卡才能购物，不接受现金购物。房间内说有厨房设备，也就一个大冰箱、一个大的微波炉、洗碗机和若干碗碟杯倒茶。本来以为至少会有电磁炉和锅，但是没有，跟想象中的厨房差距挺大的。这次我们住了四个酒店，都没有牙膏牙刷、一次性拖鞋和热水壶的。毛巾、浴巾，吹风机和熨斗倒是都有的。还有就是这个酒店打扫房间估计是需要支付小费的。第一天给我打扫之后，我没有放小费，第二天就一直不来打扫，直到五点钟我们在酒店休息时服务员才来，我们就说明天再来吧，第二天又是如此，我们次日就要离开酒店了就让她次日再来。这个人情况在其他三个酒店都没有遇到过。
罗切斯特性价比超高的酒店。很新很干净，房间足够大，有烤箱可以自己弄点吃的。离高速入囗很近，开车出门很便利。
我们入住时，工作人员看起来都很友善，他们对我那兴奋的 4 岁孩子很好……然而，当我们去拉沙发时，发现沙发上有旧袜子、垃圾，甚至还有腿部支架，所以我们决定让她和我们一起睡在床上，我们去拿备用枕头，枕头是黄色的，甚至有棕色斑点……浴室可以更干净，他们只需要雇用更多/更好的客房清洁人员，这太恶心了
因为房间太脏，不得不换了两次房间。咖啡机后面的台面上留着食物碎屑，淋浴间和浴室抽屉里满是脏兮兮的头发。浴室的镜子上还沾着牙膏。真是的，拜托！！！
一切都非常友好热情。服务一流。
Gym was small but decent for casual workout. Kitchen was mini kitchen without stove. But enough for casual food heating and snacking. Clean rooms. Friendly staff.
Property was overall clean. We had a couple issues but both were resolved by the staff promptly issue with freezer door and TV. The hotels website shows a walking path which appears to be close to the property. This is not the case. The path is actually within 15minutes walking distance away from the hotel with nice views over the ponds that center the businesses that surround the area paths are available around the ponds for theoat part but not back to the hotel, where you will need to be careful on the side of the road
My only complaint was that the cover to the blinds vibrated very loudly during my stay … it was very distracting at night and if watching TV…. There was a work order put in but nobody came to room. I had to resolve the issue by putting a pair of socks in between the cover and blinds. Disappointed nobody followed up ….
The front office staff was amazing and friendly. We had an issue of our room never being serviced during our stay. We arrived on Thursday evening and checked out Monday morning and in that time we were told by 3 different people we would be getting service only to not receive it. I even talked to housekeeping at one point and she assured me she would be back down to service the room once she finished the room upstairs, which didn't happen. I watched the work order be put in the computer at the front desk on Saturday evening and we came home to a note on our door Sunday evening that our room wasn't going to be serviced. Very disappointed for the money we paid. I am just glad the front desk staff was so pleasant and friendly to make up for the disappointing room service. They greeted us with a smile and good morning each time we passed by. They tried their best to get our room serviced and did ask if there was anything we needed in the room.
I liked the room layout, which was very cozy and homely. I also had the mini kitchen, which was helpful. I had planned a longer stay; however, I was unable to book early, so I had to leave early.