酒店回复: We truly apologize about this inconvenience. We will pass this comment along to the housekeeping department

酒店回复: Thank you for taking the time to share your feedback about your recent stay at the Hilton Garden Inn Cedar Park Austin. We’re glad to hear that you had a smooth check-in experience and that you found the service great, as we strive to provide excellent customer service at all times.However, we sincerely apologize for the issues you encountered with the room. We take concerns like yours seriously and will address the matters you’ve mentioned, particularly the odor in the room, the discomfort of the mattress, and the noise from the air conditioning unit. We understand how these issues can impact your stay, and we will work with our maintenance team to ensure these concerns are resolved.Regarding the location, we regret that our proximity to local dining and entertainment did not meet your expectations. While we’re not within immediate walking distance to some attractions, we do provide convenient access to nearby venues by car or local transportation. We appreciate your feedback, as it helps us ensure that we represent our hotel and amenities as clearly as possible to future guests.We hope you will consider giving us another chance in the future, and we’ll do our best to provide a more comfortable and enjoyable experience. Safe travels!

酒店回复: Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am saddened to hear that you experienced issues with the odor in both rooms you occupied during your visit. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will allow us to better serve you in the future.

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay at Hilton Garden Inn Cedar Park Austin. We are truly sorry that the temperature in the hallways was uncomfortable, the bar closed earlier than expected due to low business demand, and that you had difficulty with the hot water during your shower. These are not the experiences we strive to provide our guests, and we deeply regret that we fell short during your visit.Please rest assured that we are addressing these concerns with our team to ensure that similar issues do not occur in the future. Your feedback is invaluable to us, and we are committed to making improvements.We hope you will consider giving us another opportunity to provide you with a better experience in the future.

酒店回复: Gabriel,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at Hilton Garden Inn Cedar Park Austin. It’s wonderful to know that you appreciated our clean accommodations and had a great experience with the shower – we agree, it’s definitely a highlight!We hope to have the pleasure of welcoming you back soon for another fantastic stay. Thanks again for choosing us!