酒店回复: Thank you for choosing to stay with us. With the many options that are available, we are glad you chose Home2 Suites by Hilton Birmingham Fultondale, and we love 8/10 rating but what can we do to get a 10/10. Hope to see you soon.Sincerely,Management.
4.0分
情侣出游
原文
翻译提供方：Google
美好的
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酒店回复: Thank you for your review and we look forward to having you back as our guests.Sincerely,Management.
5.0分
其他
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The whole hotel itself was very clean, well lit, and was overall a great experience! Breakfast was nice and warm everday, also had a fireplace and a pool, but unfortunately it was only open till 8pm so that was kind of a bummer.
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酒店回复: Thank you so much for the awesome review of our hotel. Our staff will be excited to know you were happy with their services as we do our best to make sure all our guests feel the same. I’m happy that you're happy with our hotel and pleased to hear that you had a good experience with us! It was a pleasure having you here; I look forward to hosting you again in the future.Sincerely,Management.
2.0分
情侣出游
Had to use back door, walk up stairs and down hall due to biker gang they let park all their bikes in the front door, playing loud music and drinking.
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酒店回复: Thank you for your loyalty to our brand, and for selecting our hotel. I want to apologize for the challenges you faced during your stay. We appreciate you taking the time to give us feedback and we will use this information in improving our guest’s experience in the future. Thank you for your review, it would be a pleasure to welcome you back when your travels bring you back to the area.Sincerely,Management.
5.0分
家庭亲子
Very nice area. Eating options up the street. Big rooms and varied breakfast items. Friendly staff
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酒店回复: We love learning what parts of our hotel are most loved by guests and we are thrilled that you fell in love with the one-bedroom suite with separate living space. It is our hope that you are already planning your return, and we would love to see you soon.Sincerely,Management.
5.0分
商务出差
Spacious clean room. Front desk staff efficient and personable. Convenient to airport.
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酒店回复: Thank you for choosing to staying with us at Home2 Suites, and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.Sincerely,Management.
1.0分
其他
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I came here after traveling for business to relax and catch up with someone I care about. I need an early check-in. I was outside when this lady this guy and two girls walked up. The girls and the guy had food and went to the pool. The lady went to go talk to the front staff didn’t think much of it. I get to relax with my company all of a sudden I’m on the third floor and I’m here in music so loud it sound like a rap video people in the pool yelling screaming like they’re the only guest I called downstairs. Nothing got handled then it was embarrassing. My guest kept complaining we couldn’t even enjoy ourselves so we decided to part ways but we both want to go get something to eat. We go downstairs out the door. It is literally parking lot packed full of cars like they’re at a club children out in the parking lot shirts off, dancing to the music that was coming out the pool I looked to my right and one of them had my car blocked in they parked behind my car. I instantly got upset and went back to the car to tell them to move it or tow it. I was in a handicap parking spot. I have a legitimate issue. Why are you parking behind me blocking me in it took the clerk five minutes because it was at least 50 to 75 people at the pool and at least another 15 just in cars in the parking lot she finally locate this trash of a lady who proceeded to argue with me, as if I was the problem that my car was parked in a parking spot. I will never go back there again.
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酒店回复: Thank you for your loyalty to our brand, and for selecting our hotel. I want to apologize for the challenges you faced during your stay. We appreciate you taking the time to give us feedback and we will use this information in improving our guest’s experience in the future. Thank you for your review, it would be a pleasure to welcome you back when your travels bring you back to the area.Sincerely,Management.
3.0分
其他
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Don’t Arrive Early
Overall the hotel was very nice and clean. Breakfast was really good. Staff were kind. Only issue Hilton has adopted a new policy that you cannot check in until exactly 4pm. We arrived at 330p after a very long day of travel to be told it would be an additional $35 to check in early. We could understand if it was several hours early but not for 30 minutes. We had to wait in our vehicle until 4pm.
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酒店回复: Dear Guests,Thank you for choosing Home2 for your stay. We sincerely apologize for any inconvenience experienced during your check-in process. Please note that an early check-in fee is applicable and is detailed on our website.
1.0分
其他
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Upon checking in the lady at the front was rude and obnoxious when I tried to check in. Said my room wasn’t paid for when it most certainly was. And argued with me about it. And also said my company card was declined for incidentals but when I used my personal card it worked just fine.
Then this morning the cleaning staff opened my room door and tried coming into my room as I was taking a shower. Which is extremely rude considering I have two more hours till check out.
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酒店回复: Dear Valued Guests, Thank you for choosing Home2 for your stay. We sincerely apologize for any inconvenience you experienced during check-in. Best regards, Management
5.0分
其他
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The facility was wonderful and the staff was very professional and helpful. I had a medical episode and the staff and manager were quick to react getting me the help I needed. I would recommend this hotel to anybody.
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酒店回复: We thank you for your loyalty to Hilton and we appreciate this review. As you have noted, our team members take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. Please feel free to make yourself at home again anytime and we hope to see you soon.Sincerely,Management.
伟大的
美好的
The whole hotel itself was very clean, well lit, and was overall a great experience! Breakfast was nice and warm everday, also had a fireplace and a pool, but unfortunately it was only open till 8pm so that was kind of a bummer.
Had to use back door, walk up stairs and down hall due to biker gang they let park all their bikes in the front door, playing loud music and drinking.
Very nice area. Eating options up the street. Big rooms and varied breakfast items. Friendly staff
Spacious clean room. Front desk staff efficient and personable. Convenient to airport.
I came here after traveling for business to relax and catch up with someone I care about. I need an early check-in. I was outside when this lady this guy and two girls walked up. The girls and the guy had food and went to the pool. The lady went to go talk to the front staff didn’t think much of it. I get to relax with my company all of a sudden I’m on the third floor and I’m here in music so loud it sound like a rap video people in the pool yelling screaming like they’re the only guest I called downstairs. Nothing got handled then it was embarrassing. My guest kept complaining we couldn’t even enjoy ourselves so we decided to part ways but we both want to go get something to eat. We go downstairs out the door. It is literally parking lot packed full of cars like they’re at a club children out in the parking lot shirts off, dancing to the music that was coming out the pool I looked to my right and one of them had my car blocked in they parked behind my car. I instantly got upset and went back to the car to tell them to move it or tow it. I was in a handicap parking spot. I have a legitimate issue. Why are you parking behind me blocking me in it took the clerk five minutes because it was at least 50 to 75 people at the pool and at least another 15 just in cars in the parking lot she finally locate this trash of a lady who proceeded to argue with me, as if I was the problem that my car was parked in a parking spot. I will never go back there again.
Don’t Arrive Early
Overall the hotel was very nice and clean. Breakfast was really good. Staff were kind. Only issue Hilton has adopted a new policy that you cannot check in until exactly 4pm. We arrived at 330p after a very long day of travel to be told it would be an additional $35 to check in early. We could understand if it was several hours early but not for 30 minutes. We had to wait in our vehicle until 4pm.
Upon checking in the lady at the front was rude and obnoxious when I tried to check in. Said my room wasn’t paid for when it most certainly was. And argued with me about it. And also said my company card was declined for incidentals but when I used my personal card it worked just fine.
Then this morning the cleaning staff opened my room door and tried coming into my room as I was taking a shower. Which is extremely rude considering I have two more hours till check out.
The facility was wonderful and the staff was very professional and helpful. I had a medical episode and the staff and manager were quick to react getting me the help I needed. I would recommend this hotel to anybody.