酒店回复: We sincerely appreciate you taking time to share your experience. We apologize for the bad experience with your room, and I understand the frustration this may have caused. We look forward to welcoming you home again soon!
酒店回复: We apologize you had a bad experience I understand the frustration this may have caused. We do hope that we can welcome you and your family back to home2 again.
5.0分
其他
原文
翻译提供方：Google
很完美
酒店回复: Were Excited That Your ENjoying Your STAY !!
2.0分
商务出差
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At check-in, I was advised there would be a "charge of $25 for incidentals." I am not sure what the purpose of your website is when hotels listed on it can add a 12.5% charge to the prices you quoted for "incidentals."
The staff was polite and friendly, room was clean, and appeared to be well kept, but the A/C did not kick on all night. By the time I realized it I was already in bed and thinking it was just slow to cool, but it actually never came on. Apparently, it was just pushing air around. They actually had it set on "Heat" when I got there. Why the heat was on, I have no idea since it was in the 90s outside. If they were trying to save money by not cooling off rooms, I get it, but to have the room set on heat made no sense. Should have had it totally off or on Cool but set on 80. The alarm clock in the room went off as it had apparently been set and not turned off, so interrupted what little bit of deep sleep I was getting.
I went for a higher end hotel because I wanted a good nights sleep, but the lack of AC defeated that. I used you website because it listed a cheaper price than going through the hotel's website, that was also pointless due to the $25 "incidentals" charge. Disappointed all around.
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酒店回复: Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention.We understand how frustrating it must have been to encounter an issue with the air conditioning during your stay. Unfortunately, we were not made aware of the problem at the time, or we would have done everything possible to address it promptly and make your stay more comfortable. Guest satisfaction is very important to us, and we always encourage guests to notify us of any issues so we can resolve them right away.Regarding the incidental fee, we apologize if this wasn’t clearly communicated prior to your arrival. The fee is a standard temporary hold that's fully refundable and meant to cover any potential damages or incidentals during the stay. We’ll be reviewing our communication to ensure this is made more transparent moving forward.We value your feedback as it helps us improve, and we hope you'll consider giving us another chance in the future to provide you with a better experience.
4.0分
其他
The bedspread was scatchy and not so comfortable. But the bed was soft but firm and I enjoyed my stay.
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酒店回复: Thank you so much for taking time out of your day to leave us a review!! We are so happy you had a great stay with us, we do hope we can welcome you back again soon.
4.0分
其他
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The room and hotel overall were really nice. I like how Home2 Suites are set up with snack options available 24/7 downstairs. Getting to the hotel was difficult because of construction happening on the main highways (not the hotel's fault!). Overall, a good place to stay.
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酒店回复: Thank you so much for your kind review! We're glad to hear you enjoyed your stay and appreciated the layout of our rooms and the 24/7 snack options — we love offering those convenient touches for our guests. We're sorry to hear the nearby construction made getting here a bit tricky, but we appreciate your understanding. We hope to welcome you back again soon for another comfortable and hassle-free stay!
5.0分
其他
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great stay
clean room, nice staff, it could use more parking toward the front but overall it's a great place to stay and I have stayed here the last couple of times that I have came to Shreveport.
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酒店回复: We're thrilled to hear you had such a positive experience. Your support means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything more we can do for you, don’t hesitate to reach out!
5.0分
家庭亲子
Hot water isn’t hot, but is “manageable” - not great. Otherwise, amazing facility!
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a positive experience with us. We're sorry to hear about the hot water issue, though, and we appreciate you bringing it to our attention. We'll make sure to have our team look into it right away to ensure your next stay is even more comfortable. We hope to welcome you back soon!
5.0分
家庭亲子
The room was quiet and clean. Everything and everyone was easy and nice..
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酒店回复: Thank you for taking the time to leave a review! We are pleased to hear that you have enjoyed your stay with us. We hope to see you again soon!
5.0分
家庭亲子
Staff was super kind. Beds and pillows were comfortable and our room was clean. No complaints.
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酒店回复: Thank you for taking the time to leave us a wonderful review. We are pleased to hear that you enjoyed your stay with us. Come back and see us again!
就这个价位而言，我原本期待的是干净整洁、服务周到的房间。结果我们住的却是一家价格过高的汽车旅馆。房间里弥漫着霉味，浴室的门也脱轨了，关不上。我把问题告诉了前台，他们也说了抱歉。这价格太高了，根本就不值这个价。
两天没热水。第一天打电话给前台，第二天仍然洗了凉水澡。被锁在后门外。刷卡后发出噪音，结果把我们锁在大楼深处，深夜漆黑一片。没有客房服务。以前住过这里，感觉还不错。不知道最近几个月发生了什么，但情况不一样了。
很完美
At check-in, I was advised there would be a "charge of $25 for incidentals." I am not sure what the purpose of your website is when hotels listed on it can add a 12.5% charge to the prices you quoted for "incidentals."
The staff was polite and friendly, room was clean, and appeared to be well kept, but the A/C did not kick on all night. By the time I realized it I was already in bed and thinking it was just slow to cool, but it actually never came on. Apparently, it was just pushing air around. They actually had it set on "Heat" when I got there. Why the heat was on, I have no idea since it was in the 90s outside. If they were trying to save money by not cooling off rooms, I get it, but to have the room set on heat made no sense. Should have had it totally off or on Cool but set on 80. The alarm clock in the room went off as it had apparently been set and not turned off, so interrupted what little bit of deep sleep I was getting.
I went for a higher end hotel because I wanted a good nights sleep, but the lack of AC defeated that. I used you website because it listed a cheaper price than going through the hotel's website, that was also pointless due to the $25 "incidentals" charge. Disappointed all around.
The bedspread was scatchy and not so comfortable. But the bed was soft but firm and I enjoyed my stay.
The room and hotel overall were really nice. I like how Home2 Suites are set up with snack options available 24/7 downstairs. Getting to the hotel was difficult because of construction happening on the main highways (not the hotel's fault!). Overall, a good place to stay.
great stay
clean room, nice staff, it could use more parking toward the front but overall it's a great place to stay and I have stayed here the last couple of times that I have came to Shreveport.
Hot water isn’t hot, but is “manageable” - not great. Otherwise, amazing facility!
The room was quiet and clean. Everything and everyone was easy and nice..
Staff was super kind. Beds and pillows were comfortable and our room was clean. No complaints.