For the price they charged, the breakfast offered was not good. Bananas overly ripe, powdered eggs were horrible. They would do better to lower the price of the room and not offer breakfast.
展开
酒店回复: Thank you for taking a moment to share your feedback with us in regard to your recent stay. Your feedback is of great importance to us, and we want to express our genuine apologies for any inconvenience or dissatisfaction you may have encountered. We understand the importance of a good breakfast and acknowledge that we fell short of your expectations. We understand the impact this may have had on your experience and we deeply regret any shortcomings. Our hope is, when returning to the area you will also return as our guest.
2.0分
其他
展开
When I checked into the room there was wax that had spilled on the carpet in about ten different spots. It looked as if they tried to clean two spots and since it didn't clean very well they didn't bother cleaning the other spots. Talked to front desk and they said they knew about it. So they just left it there on floor to rent to someone else. Called manage and have left messages asking for him to call and no return call. Other than that be disgusting. The rest of the hotel was ok. Just upset that they can confront me and make it right for the customer.
展开
酒店回复: Thank you for taking a moment to share your feedback with us in regard to your recent stay. Your feedback is of great importance to us, and we want to express our genuine apologies for any inconvenience or dissatisfaction you may have encountered. We understand the significance of an enjoyable guest experience and acknowledge that we fell short of your expectations. Our hope is, when returning to the area you will give us another chance and return as our guest.
2.0分
其他
展开
Air conditioning did not work properly, very humid in room. Looked like fresh blood/ vomit stains on floor that we asked to be cleaned but didn’t get done. Also stains on bed covering and we took it down to get a new one. Beds not made on our second day. Definitely overpriced for what it has become.
展开
酒店回复: Thank you for taking the time to review your stay with us. Guest feedback is appreciated and always welcome. We strive to provide a comfortable and pleasant experience for our guests, and we're sorry to hear we missed the mark during your stay. Our housekeeping is provided to our guests every other day during their stay, but should you need something before than one of our team members would be happy to assist you with that. We apologize for any inconvenience this may have caused. As for the small stain on the carpet, an effort was made to remove it but it seems we need something a little tougher to remove it. Thank you for bringing this to our attention. We look forward to welcoming you back again soon.
4.0分
其他
展开
UNI family weekend
This hotel is in a great location, walking distance to Main Street( restaurants, bars, shopping.). Nice breakfast options. Nice staff. The room we stayed in was comfortable, temperature stayed cool, clean. Maybe could use some updates, like the carpet in the rooms, but overall a great stay!
展开
酒店回复: Thank you for taking the time to leave us your review. We truly appreciate your feedback. We're pleased in knowing you found your accommodations satisfying and enjoyed our location. If there's anything we can do to make your next stay with us better, please don't hesitate in talking with one of our team members. We look forward to seeing you again.
4.0分
其他
展开
Room was adequate - only thing I didn’t like was the barn door on the bathroom door. I’ll never understand this design decision for hotel bathrooms. Pool was on the small side- even for a hotel, no hot tub. Area around the pool was also small, not a lot of room to avoid the splashing kids. Area was nice, lots of restaurants and bars, so location was great. Staff was friendly and attentive.
展开
酒店回复: Thank you for taking the time to review your stay with us. Guest feedback is appreciated and always welcome. We strive to provide a comfortable and pleasant experience for our guests. We're sorry to hear you didn't have a great stay. If there is anything we can do to help make your next stay with us better, please don't hesitate in talking with one of our team members. We're happy to hear that our staff provided the level of guest service we strive for, and you enjoyed our downtown as much as we do. Thank you for choosing our hotel. We look forward to welcoming you back again soon.
5.0分
其他
Beautiful newer Hotel right in downtown Cedar Falls! Great location,restaurants, shops, etc.
展开
酒店回复: Thank you for taking the time to share your thoughts with us in regard to your recent stay. We truly appreciate it and are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another great stay.
3.0分
朋友出游
Close to downtown
Thermostat didn’t work and sink cracked in my room. Hole in wall of my friend’s room
展开
酒店回复: Thank you for taking a moment to share your thoughts with us. We appreciate your feedback. We strive to provide every guest with a comfortable and pleasant experience. We apologize for the issues you experienced during your stay with us. We have our maintenance teams working on the concerns you expressed. Thank you for staying with us. We look forward to welcoming you back again.
4.0分
家庭亲子
展开
Conveniently located near social district and easily walkable to bars and restaurants and the river. I noticed several areas of ceiling water damage and other more worn looking/missing wallpaper in the hotel however our room was clean and bathroom/shower nice. Pillows could be much better though and didn’t appreciate the required $15 fee for parking when they didn’t even ask if we had a car.
展开
酒店回复: Thank you for taking a moment to review your stay with us. We appreciate your feedback. We always aim to provide every guest with a great stay. We're happy to hear you liked our location as much as we do. If there's anything we can do to make your next stay better, please don't hesitate in contacting the front desk. Thank you for choosing our hotel. We look forward to welcoming you back again.
3.0分
其他
展开
Ok
Curtain had a stain, box spring had a stain, it can get loud if you have a room facing downtown. Overall it was ok. All the staff, however, were excellent. Super friendly and helpful. The location was great as well.
展开
酒店回复: Thank you for sharing your experience. We will look into the issues mentioned and appreciate you bringing this to our attention. We hope to welcome you back again for a better experience.
5.0分
其他
Kim at the front desk was so friendly & accommodating. I needed to plug-in my elec. bike and she made it easy. Would highly recommend.
展开
酒店回复: Dear Tony,Thank you so much for taking the time to leave us such a positive rating. We truly appreciate it and are thrilled to hear that you enjoyed your stay with us and that our service met the level that we strive for. We aim to provide exceptional service and amenities to all of our guests, and we're delighted we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another great stay.
For the price they charged, the breakfast offered was not good. Bananas overly ripe, powdered eggs were horrible. They would do better to lower the price of the room and not offer breakfast.
When I checked into the room there was wax that had spilled on the carpet in about ten different spots. It looked as if they tried to clean two spots and since it didn't clean very well they didn't bother cleaning the other spots. Talked to front desk and they said they knew about it. So they just left it there on floor to rent to someone else. Called manage and have left messages asking for him to call and no return call. Other than that be disgusting. The rest of the hotel was ok. Just upset that they can confront me and make it right for the customer.
Air conditioning did not work properly, very humid in room. Looked like fresh blood/ vomit stains on floor that we asked to be cleaned but didn’t get done. Also stains on bed covering and we took it down to get a new one. Beds not made on our second day. Definitely overpriced for what it has become.
UNI family weekend
This hotel is in a great location, walking distance to Main Street( restaurants, bars, shopping.). Nice breakfast options. Nice staff. The room we stayed in was comfortable, temperature stayed cool, clean. Maybe could use some updates, like the carpet in the rooms, but overall a great stay!
Room was adequate - only thing I didn’t like was the barn door on the bathroom door. I’ll never understand this design decision for hotel bathrooms. Pool was on the small side- even for a hotel, no hot tub. Area around the pool was also small, not a lot of room to avoid the splashing kids. Area was nice, lots of restaurants and bars, so location was great. Staff was friendly and attentive.
Beautiful newer Hotel right in downtown Cedar Falls! Great location,restaurants, shops, etc.
Close to downtown
Thermostat didn’t work and sink cracked in my room. Hole in wall of my friend’s room
Conveniently located near social district and easily walkable to bars and restaurants and the river. I noticed several areas of ceiling water damage and other more worn looking/missing wallpaper in the hotel however our room was clean and bathroom/shower nice. Pillows could be much better though and didn’t appreciate the required $15 fee for parking when they didn’t even ask if we had a car.
Ok
Curtain had a stain, box spring had a stain, it can get loud if you have a room facing downtown. Overall it was ok. All the staff, however, were excellent. Super friendly and helpful. The location was great as well.
Kim at the front desk was so friendly & accommodating. I needed to plug-in my elec. bike and she made it easy. Would highly recommend.