酒店回复: Hi George Chun,Thank you very much for your wonderful review. We’re delighted to hear that you enjoyed our lively surroundings as well as the delicious and affordable dishes at our restaurant. Your recommendation truly means a lot to us.We’re also happy that you appreciated our rich Indonesian-style breakfast and found conveniently located for visiting nearby attractions. Your kind words motivate our team to continue delivering the best experience possible.We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Nick BoydGeneral Manager
4.5分
双床房
朋友出游
服务很好，早餐还行，卫生很一般（我的床单、枕头套和被套上有明显的污渍），枕套和被套上的像是粉底和口红蹭上去的，甚至怀疑上一位客人 check out 以后没有换，枕头和床单及时让酒店换了新的，被套的污渍后面才发现懒得换了。
展开
酒店回复: Dear FuLiYe,Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree by Hilton Surabaya. It is concerning to learn that your guest room did not meet the high standards expected from a five-star establishment. Rest assured, your comments have been noted and will be addressed with the appropriate team members to ensure that our property maintains its reputation for excellence.We sincerely hope for the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warmest Regards,Nick BoydGeneral Manager
酒店回复: Dear Guest User,Thank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya. Please rest assured that your comments will be addressed with the appropriate team to ensure that our standards of cleanliness are consistently met. Guest comfort and satisfaction are our top priorities.We appreciate your input, and we look forward to the opportunity to host you again for an even better experience in the future.Warmest Regards,Nick BoydGeneral Manager
酒店回复: Dear Wzishan,Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree by Hilton Surabaya. It is concerning to learn that your guest room did not meet the high standards expected from a five-star establishment. Rest assured, your comments have been noted and will be addressed with the appropriate team members to ensure that our property maintains its reputation for excellence.We sincerely hope for the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warmest Regards,Nick BoydGeneral Manager
酒店回复: Dear Guest User,Thank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya.Kind Regards,Nick BoydGeneral Manager
酒店回复: Dear Momojiji,Thank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya.Kind Regards,Nick BoydGeneral Manager
5.0分
豪华特大床房
家庭亲子
位于市中心城区，酒店门口街道两旁都是旧建筑，布满咖啡铺，还有很知名的餐厅，非常方便。
房间干净，整洁。有会说中文的小哥哥和小姐姐提供帮助，前台的小哥哥英文说得很标准，耐心，很棒。
早餐丰富，多样，适合不同地方人的口味。
泳池干净，风景漂亮，畅游非常舒服。
值得推荐的酒店。
展开
酒店回复: Dear ManmancheungThank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya.Kind Regards,Boedy ChristianGeneral Manager
酒店回复: Dear GuestThank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya.Kind Regards,Boedy ChristianGeneral Manager
酒店回复: Dear MulisianThank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya.Kind Regards,Shane IngramGeneral Manager
酒店周边很热闹 但酒店自己的餐厅吃饭味道好也不贵！很推荐。早餐是印尼风味很丰富，整体非常干净 去各个景点都很方便
服务很好，早餐还行，卫生很一般（我的床单、枕头套和被套上有明显的污渍），枕套和被套上的像是粉底和口红蹭上去的，甚至怀疑上一位客人 check out 以后没有换，枕头和床单及时让酒店换了新的，被套的污渍后面才发现懒得换了。
必须吐槽一下卫生。这家店，两张床有4个枕头，其中有一个上面居然有尿迹！一股尿骚味。去前台，让更换一个，却一直没送过来，我直接把它扔地上，没用了！还有酒店的水质很差，我带的过滤水龙头。最后滤芯是一层黑的，幸亏用了过滤的水龙头！
看见我带着小朋友两晚的，也没有额外给一些拖鞋牙刷之类的物品，其他店都会主动给。
还有，我们的房间在7楼。刚好是周日。早上4点5点的时候就开始礼拜，非常吵，吵得完全睡不着。去前台让换一间房也没有。安排到合适的房间，说都满了，没有办法。最后硬撑了两个晚上😓
酒店的自助餐倒是挺不错的。也有一些本地特色的小吃，尝了一下。还有游泳池是。无边泳池，景色不错。但游的都是本地的小朋友。我们大人就没有下水了。还有健身房也很完善。
附近去泗水最大的Shopping mall很方便，很近。楼下也是步行街。入夜之后挺多吃的，还有咖啡厅，酒吧之类的。挺好逛的
总的来说勉强可以，但有些底线还是得坚守一下，枕头上有尿迹，这个就实在说不过去了，肯定是连枕套都没有换！希望酒店能有改善
房间的被子卫生有待改善，上面有好几处血迹，自己带了床上四件套，本来想着不套，就只是休息一晚，结果孩子发现被子上好几处脏的，所以我就用自己带的四件套用了
比较符合酒店定位，没啥服务，就差不多国内四星级酒店的感觉吧，价格绝对不实惠，性价比是谈不上的。干净没问题，早餐还不错，住高层能看到独特的印尼城景。
国内带来的花洒，这是洗了3个澡之后的状态，印尼的水很脏，通病，携程显示的加床费用不对186元，实际还收了税差不多225元
位于市中心城区，酒店门口街道两旁都是旧建筑，布满咖啡铺，还有很知名的餐厅，非常方便。
房间干净，整洁。有会说中文的小哥哥和小姐姐提供帮助，前台的小哥哥英文说得很标准，耐心，很棒。
早餐丰富，多样，适合不同地方人的口味。
泳池干净，风景漂亮，畅游非常舒服。
值得推荐的酒店。
在印尼住希尔顿确实性价比很高。窗外景色非常好，逛街也非常方便。楼下5分钟之内就是商业街。酒店的餐饮也非常棒，选择非常丰富。油腻腻。当地菜还有西餐以及日本料理。一次难忘的住宿体验。
连续两年去泗水出差都选择这家酒店，性价比极高，房间很舒适，灯光也很适合晚上一个人安静发呆，早餐的选择非常多，一定要预留至少半小时慢慢享受早餐时光，特别表扬番石榴汁和甜甜圈，味道很棒。
泗水希尔顿逸林酒店的住宿体验太棒了！所有员工都非常热情友好，每次见到你都会主动问好。餐厅的早餐也非常丰盛，种类多达上千种！来泗水一定要选择这家酒店。