This hotel is not to the standards from what I expect from a Hilton property. The smell throughout our floor I was on was unpleasant and the hallways were dirty. The bedspread had a stain and the bathroom wall filthy
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酒店回复: Mr. Michael, we appreciate you taking time to leave feedback regarding your stay. I am genuinely sorry you found our hotel not up to your expectations and Hilton standard. Your feedback will be addressed with management as our team continues to strive ensuring our guests have an overall great stay.
4.0分
其他
Nice area! Nice rooms! However, room needed some attention to details from the maintenance department!
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酒店回复: Hello, Miska. Thank you for taking time to leave some feedback on your stay. We are so glad you found our hotel to be nice, convenient and comfortable. Your feedback on maintenance details will be addressed with management. We hope you visit us again soon!
5.0分
商务出差
The hotel was spotless and in a great location. The lobby was beautiful. The staff was friendly and accommodating. It’s a great place to stay!
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酒店回复: Shannon, we are so glad to hear you enjoyed your stay with us. Our team takes pride in ensuring our guests have a friendly, comfortable and reliable experience at our hotel. We hope to see you again!
3.0分
其他
Room was nice. People above us made a huge racket at 3:00 am waking us both up. Other than that stay was good.
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酒店回复: Cindy, thanks for taking time to give feedback from your stay. We're glad to hear you enjoyed your stay with us despite the noise disturbance. We hope you visit with us again!
3.0分
家庭亲子
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Did not have opaque window coverings on window overlooking adjacent Walmart parking lot. We had to rig a window covering using closet hangars with clips. Bathroom door was very loud when opening and closing.
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酒店回复: Michael, thanks for taking time to leave feedback from your stay. Our team takes pride in ensuring our guests have an overall great stay experience and we truly apologize for the unsatisfactory room conditions you were met with. We hope to have another opportunity to make your next stay better and brighter!
5.0分
其他
Staff was wonderful, even though we had to wait for room to be cleaned it was a wonderful stay.
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酒店回复: Jaharah, thanks for your positive review and rating. We're so glad to hear you had a wonderful stay despite the delay in getting check-in. We hope you visit us again soon!
5.0分
其他
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Guest Rep Naomi heard my desires to be on the front side near the expressway side and without any hesitation she moved us to a room that made me feel comfortable and safe… Thanks😊
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酒店回复: Thank you for your outstanding rating and kind words. We are very pleased to know that our front desk agent was able to make your stay feel comfortable and safe. We hope you visit us again soon!
5.0分
家庭亲子
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This hotel was in a very convenient area. Central to just about everything. The staff were friendly. Breakfast was good. I will say that more handicap parking is needed near the entrances to the hotel.
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酒店回复: Kristin, we truly appreciate your overall rating and feedback on our property. I'm so glad to hear you enjoyed breakfast and our pleasant staff. We hope to see you again soon!
3.0分
其他
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Property needs to be thoroughly cleaned. Found a lot of hair in the bathroom, on the tables and floors! Additionally, the hallways were not vacuumed. Saw the same crumbs and food from when I checked in to when I left and I was there for two days
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酒店回复: Hello Ciana, thanks for your feedback. We are truly sorry that you found your room and the hallways in unsatisfactory conditions. Our housekeeping team takes pride in ensuring cleanliness and comfortability and we regret dropping the ball on this. Your complaints will be directed to management as we continue to strive to improve our overall guest experience. We hope to have you back to make things right!
3.0分
家庭亲子
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Staff were professional but not over friendly which is fine but didn’t seem like they cared if you were there or not. Room wasn’t very clean but it was ok. Bed was very uncomfortable and pillows also. Back ache as soon as I woke up.
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酒店回复: John, thank you for your feedback as we continually strive to improve our guest's experience. Your review will be directed to our management team. We hope to have the opportunity to make your next stay better and brighter!
This hotel is not to the standards from what I expect from a Hilton property. The smell throughout our floor I was on was unpleasant and the hallways were dirty. The bedspread had a stain and the bathroom wall filthy
Nice area! Nice rooms! However, room needed some attention to details from the maintenance department!
The hotel was spotless and in a great location. The lobby was beautiful. The staff was friendly and accommodating. It’s a great place to stay!
Room was nice. People above us made a huge racket at 3:00 am waking us both up. Other than that stay was good.
Did not have opaque window coverings on window overlooking adjacent Walmart parking lot. We had to rig a window covering using closet hangars with clips. Bathroom door was very loud when opening and closing.
Staff was wonderful, even though we had to wait for room to be cleaned it was a wonderful stay.
Guest Rep Naomi heard my desires to be on the front side near the expressway side and without any hesitation she moved us to a room that made me feel comfortable and safe… Thanks😊
This hotel was in a very convenient area. Central to just about everything. The staff were friendly. Breakfast was good. I will say that more handicap parking is needed near the entrances to the hotel.
Property needs to be thoroughly cleaned. Found a lot of hair in the bathroom, on the tables and floors! Additionally, the hallways were not vacuumed. Saw the same crumbs and food from when I checked in to when I left and I was there for two days
Staff were professional but not over friendly which is fine but didn’t seem like they cared if you were there or not. Room wasn’t very clean but it was ok. Bed was very uncomfortable and pillows also. Back ache as soon as I woke up.