Good location. Did not have Conditioner, only Shampoo and Body Wash; separate small bottle of lotion on vanity
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酒店回复: Thank you for the review, I do apologize for the inconvenience for the small bottles of conditioner, we must of been short with the order that week. We usually have the bigger bottles set up in the shower.We appreciate you staying with us in hope of seeing you back very soon!Thank you, have a great day & be safe! :)
5.0分
家庭亲子
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The staff was super friendly at check-in and allowed us to check in 2 hours early. They gifted us some water at check-in also. The breakfast was great! So many options and the hot options tasted fresh. Our room was super spacious and the beds were very comfy. The AC was meh; it was set to 67 but from the beginning it felt slightly humid and stuffy. It wasn’t miserable and everything else made for it. I will likely look for this hotel branch next time we need a place to stay.
酒店回复: Thank you for the review, we hope to see you back soon!
1.0分
其他
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Check-in was not handled with professionalism. As soon as we entered the room, we thought the place looked clean. We sat on the bed, but a few moments later, we began to itch. Kept itching and started getting bites on our arms and legs. We decided to leave right away. It seemed that they had bed bugs. Did not stay the night. Just added more stress and work, so when we got home, we had to disinfect all of our things before going inside our house. We arrived late, so it added more hours of driving home at night that we were trying to avoid.
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酒店回复: We apologize for this confusion but, there was no word as to this being true. Had our maintenance crew go and check the room and found nothing! No mentioned from front desk either!
1.0分
家庭亲子
I was not allowed to change or cancel my reservation after we didn’t make it to our hotel because our car broke down
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酒店回复: Hello Jaimee,We are sorry to hear that you had car troubles which resulted in you being unable to make it to your destination. We strive to accommodate our guests as much as possible and would have been happy to move the date of arrival, (assuming the hotel had availability as we head into this busy travel season.) We encourage you to call the property directly after you book your stay if you encounter issues that will impact your arrival. Unfortunately we have no record of you calling to notify us of your travel challenges.
3.0分
情侣出游
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When I checked in , they couldn’t figure out how to do my mobile key . Other than that , everything was super great . When ever I stay at a hotel the mattress always feels like your sleeping on the floor . But here , I didn’t want to get out of bed . Had the best sleep I have ever had at any hotel . The breakfast was amazing as well . Anything you could possibly want .
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酒店回复: Thank you for the review, we are happy to hear that you enjoyed your stay. I hope you come back to see us again! Have a great day & be safe :)
5.0分
其他
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Giovanna and Stephanie in Pecos, Texas made sure that my family had everything we needed. They made sure that my aunt was taken care of by adjusting our assigned rooms. She is disabled and needed a certain type of shower. The only drawback was the curtains not working in the room and the fridge did not cool. I adjusted the temperature but it didn’t work. Otherwise our stay was perfect.
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酒店回复: Good morning, I'm glad we were able to accommodate you during your staying, Certains do work in the room you just had to ask for the remote at the front desk, which I'm surprised front desk didn't hand it to you during the check in process. A/C is controlled by the a/c unit itself or the wall unit. Either/ Or would've of worked all you had to do was ask. Thank you again for staying with us, we hope to see you back real soon!
5.0分
情侣出游
Friendly front desk personnel and clean room with every amenity possible.
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酒店回复: Thank you for your review, we appreciate you staying with us. Hope to see you back soon!
5.0分
其他
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Highly recommend
Very clean place, nice little kitchen set up. We especially liked the roll out table when we ordered take out and the curtain we could use to separate the sofa and sleeping area.
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酒店回复: We are so happy we were able to accommodate you during your stay! Hope to see you back soon :)
5.0分
商务出差
What a great place to stay very comfortable
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酒店回复: James, it was a pleasure having you staying with us. We look forward to seeing you again anytime you're visiting Pecos!
5.0分
家庭亲子
Beautiful hotel. Clean great staff. Will stay there again
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酒店回复: Thank you for the review, we appreciate you staying with us. Hope to see you back soon!
Good location. Did not have Conditioner, only Shampoo and Body Wash; separate small bottle of lotion on vanity
The staff was super friendly at check-in and allowed us to check in 2 hours early. They gifted us some water at check-in also. The breakfast was great! So many options and the hot options tasted fresh. Our room was super spacious and the beds were very comfy. The AC was meh; it was set to 67 but from the beginning it felt slightly humid and stuffy. It wasn’t miserable and everything else made for it. I will likely look for this hotel branch next time we need a place to stay.
Check-in was not handled with professionalism. As soon as we entered the room, we thought the place looked clean. We sat on the bed, but a few moments later, we began to itch. Kept itching and started getting bites on our arms and legs. We decided to leave right away. It seemed that they had bed bugs. Did not stay the night. Just added more stress and work, so when we got home, we had to disinfect all of our things before going inside our house. We arrived late, so it added more hours of driving home at night that we were trying to avoid.
I was not allowed to change or cancel my reservation after we didn’t make it to our hotel because our car broke down
When I checked in , they couldn’t figure out how to do my mobile key . Other than that , everything was super great . When ever I stay at a hotel the mattress always feels like your sleeping on the floor . But here , I didn’t want to get out of bed . Had the best sleep I have ever had at any hotel . The breakfast was amazing as well . Anything you could possibly want .
Giovanna and Stephanie in Pecos, Texas made sure that my family had everything we needed. They made sure that my aunt was taken care of by adjusting our assigned rooms. She is disabled and needed a certain type of shower. The only drawback was the curtains not working in the room and the fridge did not cool. I adjusted the temperature but it didn’t work. Otherwise our stay was perfect.
Friendly front desk personnel and clean room with every amenity possible.
Highly recommend
Very clean place, nice little kitchen set up. We especially liked the roll out table when we ordered take out and the curtain we could use to separate the sofa and sleeping area.
What a great place to stay very comfortable
Beautiful hotel. Clean great staff. Will stay there again